Get matched with top sump pump repair or replacers in Addison, TX

"This review will sound like I was paid to write it, and I was not. Promise! I am just that impressed. I am completely blown away! In a nervous, and frantic panic I called CR Plumbing to get some help. I have never had to call a plumber before. My drain was backed up and flooded my laundry room. It was a disaster. I called and spoke with Autumn, she automatically calmed me down. She was very quick getting all of my information, and getting an appointment set up. She had a way to calm a crazy, panicked, stressed mom out. Her customer service was outstanding as well. Autumn thank you for everything. Within a FEW hours Nick and Nathan were out to my home to fix this huge headache of a mess. I am not kidding, within not even 20 minutes they had it fixed and everything working great! We are a home with an immunocompromised kiddo, they offered to wear booties or take their shoes off, and wore masks. They didn't even have to ask me if I wanted them to wear the masks. As a family who is very worried about germs, they sure did make sure to make us feel comfortable and safe. They even went above and beyond to state they were not sick or experiencing any sickness symptoms. Like REALLY, that was amazing. Nick and Nathan made sure to answer all of my questions, and make sure everything was up and working. They even offered to ziptie my washer drain thing, and take out the towels to the trash that were wet. I did not let them but they offered. Where do you get this customer service? I surely have never had someone let alone a company have this amazing customer service. CR Plumbing, you guys have won my business and will be the only ones we will ever use! You guys are amazing, and I am so grateful I bumped into your company on google. You will forever be our favorite and go to. Autumn, Nick, and Nathan (You are the only ones I spoke with) You guys seriously have made such a huge difference in our lives, with your kindness, professionalism, quick service, and patience. I am sure the rest of the team is just as great. The world needs more people like you guys, and more companies that truly understand customer service like you guys do. Thank you again!"

"I over paid for the work that was delivered. I had to replace the 2nd of two hose bibs myself including paying for the parts for this item that was my #1 priority when I hired them. Will not hire them or recommend them."

"Bradley the plumber was very helpful. The job was not an easy one but he stayed with it to make sure that my 92 year old mom could have heat in her house. I really appreciate all that he did. Also, the employer didn’t have enough employees to cover the extra help that Bradley needed, he brought his son to the house to assist. This is a new company but they are on the right road to have a successful plumbing company. May God bless this company to be transparent, affordable and reliable at all times."

"Easy"

"Plumber charged a lot to hack up my house to fix a leaking pipe behind the dishwasher. He didn't hook up the dishwasher drain line correctly and it leaked. Had to fix myself. They used a scrap pipe instead of the proper $2 part. They wanted to charge me a service fee to come out and fix their problem. I would give zero stars if I could. Over $2200 for bad work. Avoid these guys!"

"This contractor was assigned by American Home Shield to address my washing machine shaking during the spin cycle. Donny with Lake Area Appliance Service came out and informed me that this is a common issue that happens over time due to normal wear and tear. He said (word for word) that the tub had become unbalanced due to it warping from years of use and that once that happens, it just gets worse and worse from the weight of any clothes being added. I have this conversation recorded for 3 reasons. The first is that I had a very uncomfortable interaction with another contractor AHS sent out for a completely separate issue and I was home alone. The second is because I read reviews for this contractor before they showed up and not a single review was positive. Just about all of them reported them lying about the true issue, causing AHS to deny the claim and I was nervous I would be another victim of this (and unfortunately, I was). I even expressed this concern to AHS and asked for a different contractor and they said this one was the only one in the area… in Dallas, TX… sure. The third reason was because I’m not as mechanically knowledgeable as my husband and knew it’d be easier to just play back the recording vs attempting to repeat what the contractor said. All that to say, I have this man recorded telling me the complete opposite of what he told AHS. He told them that it was not normal wear and tear (my washer is over 10 years old) and that it was unbalanced due to overloading it (it’s just me and my husband and we barely fill it halfway each wash). When AHS called them to confirm my allegations, Rhonda hung up on them. This company is disgraceful, dishonest, and I truly don’t even understand what they have to gain from this. I’ve begun the steps in taking this “business” to small claims court as this is absolutely unacceptable and it’s clear they do this all the time. Thankfully I have concrete proof to back my claims."