
Serving Allen, MI and surrounding areas
Approved (Corporate)
In business since 2007
Free estimates
Warranties offered
"The encapsulation went very well. The workers removed existing insulation and did a nice job putting up new insulation. They also sprayed the mold on the floor joists above, although that cost extra. The problem arose when the foreman came to rear of the house to see the patio to be removed. He seemed completely surprised at its size and told me quite frankly that they were not given its dimensions, and so had no way to haul that much concrete away that day. The fact that they didn't have the size of the patio is bizarre, since an inspector came to our house twice (once to quote, the other to sign documents) and had measured the patio both times. The workers broke up the concrete and said they would arrange for someone to come out and remove the concrete-- also frustrating as I'm a teacher, and this work was being done the very last weekday of summer break. Now I can see how miscommunications can happen, and I understand that the workers couldn't haul away the material that day. That's not my issue. My issue is that here we are Wednesday of next week, and not only does my back yard still look like the apocalypse has hit, but they didn't even call to schedule anything! I've heard nothing! When I called them myself at 4PM I was sent to the scheduling people only to get a recording and a voice mail! When you mess up, it's only a problem if you don't make it right, and these people seem wholly unconcerned that they messed up and left a huge mess in my back yard. I understand that the removal of concrete isn't their forte, but this is just silly. Update: After calling, they scheduled an appointment to haul away the concrete the next week, and while they did it, the representative was really pushy trying to upsell me on tons of extras. If I ever need work done on my foundation again, I will definitely find someone else. I suggest you consider doing the same."





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