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"JES Foundation Repair (A Groundworks Company) proposed a solution for my basement wall reinforcement, and waterproofing. I accepted, and a date was set. They did not show up and it took 8 phone calls and 24 hours to find out that they weren't confident in their proposal. They increased the scope and added 50% to the cost. Stupidly, I signed again as time was wasting and I didn't want to start over with new vendors. JES completed the work while I was out of town. When I got back, there had been heavy rain and there was more water in my basement then I had ever experienced. I contacted my rep via text (impossible to get through by phone as he always was in "Training" when I called). His response was " That doesn't look good, I'll make some calls". I had to make the calls. JES sent several new employees out and they proposed additional work at ADDITIONAL cost. Unable to get satisfaction from mgmt. Had another foundation company finish the job. Do not use!"

"Extremely disappointed in lack of service, accountability, communication and honesty. Based on good reviews in Angies List, we hired Madden to build a berm and plant 15 Arbor Vitae trees. Asked him specifically if planting in the summer heat was a problem, he assured us it was not. Within a week, two trees were dying. In less than a month, six more were browning and dying or dead. When calling Madden to address this he first stated we did not purchase the “optional warranty” on the trees. We quickly pointed out no such warrantee was ever mentioned and not listed in a single quote or email. In addition, every home and garden center provides a one year warrantee on trees and plants. After replacing one, he grudgingly agreed to replace four of the six dead trees and it took repeated emails and calls to get him to do that. A few others are not looking so good. To add to his growing list of double speak and inconsistency, he said we shouldn’t plant the replacement trees until the heat was over – a complete contradiction to what he told us before (see paragraph one). Even though we bought replacements for the dead trees he refused to plant with our own money, he wanted to charge us to replant those. We refused. I have used many local contractors for work on our home, some in the tens of thousands of dollars. I treat them fairly and pay on time. I have given many positive reviews here for my contractors and a few negative ones as well. My expectations are simple – value for what is paid, standing by your work, accountability for problems, and honesty. Madden Landscaping fell short in all areas. They are the worst company I have ever dealt out of dozens of contractors. See the pictures attached. Would you pay nearly $2000 for a row of trees that looked like this within 6 weeks? If you did, would you expect the landscaper who did this to stand behind their work? I have heard Angie’s List removes negative reviews for vendors who pay for advertising. I am also posting this on Consumer Checkbook, Yelp, Google reviews, and will be filing a complaint with the BBB."

"In 4 hours the landscape in the front of the house was transformed. An amazing job. Very friendly service."

"Dear Michael & Son Customer Service Team, I am writing to formally express my disappointment and frustration with the lack of service I received today. As a customer enrolled in your Unlimited Service Plan, I expect timely communication, reliability, and a basic level of professionalism. Unfortunately, today?s experience fell well below those expectations. The service provided was inadequate, and the lack of follow-through and responsiveness was unacceptable?especially for a customer paying for a premium plan that is advertised as offering priority care and peace of mind. Being on the Unlimited Plan was a key factor in my decision to continue doing business with your company. Experiences like this call that decision into question. I did not feel valued as a customer, nor did I receive the level of service your company promotes. I would appreciate a follow-up to discuss this matter and understand how you intend to resolve it. "

"DO NOT HIRE THIS COMPANY TO RENOVATE YOUR POOL. They will do the job, make a mess, create problems and once they have your check, Izabella will disappear. Renovated our pool in May, 2022 and was immediately notified of a problem with the quartzite finish. She disappeared for 21/2 months and until a call letting her know we would take further action, she finally showed up. Now, she is blaming us for the problems she created and is acting as though she is doing us a favor by suggesting a solution that may do further damage. AGAIN, I CANNOT SAY IT ENOUGH--DO NOT HIRE Izabella at PRICE RIGHT POOLS. Terrible!!!"