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"I was charged $395 for a Big Blue filter housing installed by Aqua Clear Water System that replaced one that failed (sprang a leak). (This has nothing to do with the fact I change my own filters so any implication that it does is simply dishonest.) I later discovered that the identical filter housing also manufactured by Big Blue is available at The Home Depot for $69.95 and for $59.95 from Isopure Water. The Aqua Clear price of $395 did not include tools or other parts, nor did it include the service call fee and labor charge of $185. Despite the Aqua Clear general manager’s claim that his service fee is in the middle of the pack for Knoxville, others I called (Pipe Wrench, Hiller and Tennessee Standard Plumbing) charge between $39 and $69 and those fees are typically deducted from the bill. The Aqua Clear service technician told me that because the filter housing was just a few days out of warranty there would be no charge. Despite his good intentions, the general manager told him to charge the entire $395, pushing my bill to $580. So there was no transparent pricing and I did not agree to the charge prior to the work being performed. In fact, I was shocked that I was being charged hundreds of dollars for what is essentially a big plastic threaded cup that sells for hundreds less at other retailers. After some haggling, I was able to get the bill reduced to $480, which I think is still unreasonable. The quality of the work, especially where the technician was concerned, wasn't the issue. I have no problem paying more than is customary for high-quality work I can trust, but I do object to price gouging and deception."

"Got done in one day as he promised. Roy is very nice and a very quick worker. I would recommend him to anyone and we will use again."

"Overall they did a great job. Very easy to work with and prices were affordable. We will use them again."

"The work needed was more than they anticipated but they did not hesitate or charge more-- they just did the job."

"The job was long and difficult. The owners watched the entire process to ensure everything was done correct."

"This was alright. The carpet was pretty bad so he couldn’t guarantee it could be cleaned by doing a normal cleaning so he had to get the brush out and do a scrub on it. The steam cleaner wouldn’t have cleaned it properly. He did a fine job on it and it the carpet cleaning. I wouldn’t use him again because he is far out of town."

"Jesse and his crew were very knowledgeable and professional.They did a great job putting the roof on and cleaned up Very satisfied with their work.I would highly recommend them.I’m having them install gutters and gutter guards."

"Project needed to replace weather worn paint in driveway, patio, front stoop, and walkway. Zach’s team of Jamie and Tom completed the project with only weather delays prolonging the completion time. My wife and I are very pleased with the process and finished product! The areas worked looks like we again after almost 20 years of weathering. The quoted price was reasonable for the project as I had previous quotes of much higher. I would recommend this company with your concrete needs and would definitely hire again."

"Bathtub leak assessment and repair"

"My freezer started spraying water out of the back of the water line the night before I went on vacation. When I tried to fix the water line myself, it stopped making ice and kept spraying water. So I turned off the water and left for a week. When I got back on Saturday evening, I called On-Call Maintenance and we scheduled a service call for Sunday morning. He was quick to figure out what the problem was (a broken valve inside the freezer), had to go to Lowe's to get a part, and was quick to get it put together again. He explained what he did while we waited for the ice thingy to fill up. The price was good and the Sunday appointment was a life saver, since it's hard to take off work to meet a repair person."