Get matched with top luxury vinyl flooring installers (materials not provided by consumer) in Annandale, VA

"The installation crew at Floors and Designs did excellent work ? our new floors look fantastic, and they were professional and efficient. Unfortunately, the rest of the experience was very disappointing. A promised military discount was not honored, and when I raised the issue, the owner became unprofessional, dismissive, sarcastic, and argumentative instead of listening to concerns. He repeatedly focused on what he claimed were ?discounts? he had already given rather than resolving the matter in good faith. Additionally, a miscommunication about our stairs left the carpet stained, and the owner refused to address it. Because of the crew?s workmanship, I am giving two stars. However, due to the owner?s lack of professionalism and unwillingness to stand by his word, I cannot recommend this company."

It is our mission to provide excellent service and complete satisfaction to every customer that we serve. We genuinely care about the quality of our work and make an effort to understand the needs and expectations of our customers. We promise to communicate quickly and professionally. Our reputation is based on service, safety, and quality, regardless of how large or small the job. We have consistently focused on the needs of our customers, providing personalized attention and a stress-free experience for years - we look forward to doing the same for you!

"Dave was very responsive during the entire process. He worked with us on our vision, was able to resolve unexpected issues we found during the remodel, and delivered quality craftmanship for a very fair and reasonable price."

"Metro installed LVT over existing flooring in our kitchen, dining room, living room, bathroom, laundry room, and entry hall . All work was done in one day by 2 hardworking installers. Our new floor looks great and makes our whole house look better."

"David was wonderful and his crew was amazing. Really enjoyed working with them and will hire them again if the need arises."

"Poor quality installation: broken boards, huge gaps, cracks, and chips. They don't have any quality control, so you better be prepared to stand up for yourself as a customer. I had to call them back and redo a poor job, TWICE. And they didn't even apologize (were actually very defensive). And there's still stuff that can't be fixed since the installation was so poor the first time around. Mike seemed like a nice guy and he came for the initial estimate, but after that, never saw him again, only the workers came to the house, and the whole thing went down hill. If I were to do it again I'd go somewhere else and save my time and energy."

"Great job, nice people!"

"Excellent work!"

"Job entailed flooring and paint. Customer service response was great however subcontractors were average and required multiple rounds of touch ups regarding flooring and paint jobs."

"We are so happy with our floors. They did a great job. I was very impressed with everything. I will be recommending prospect floors to everyone I can! "