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"Although we contracted and made an initial payment (1/3) on February 27, by mutual agreement the work began on 13 April 2015 to allow the work-site to dry out from the winter weather.  The contractor made incredible progress in the first two weeks demolishing the old deck & garage porch, pouring footers, raising the frame & putting on the roof.  The first crew was very hard working, here early in the morning, & leaving late in the afternoon (after cleaning up the area each day).  When rain was in the forecast, the crew would ask if they could make up the day on Saturday, which they did.  Everything we saw in the first 2 weeks was consistent with our previous great experience with Fox Creek 2 years earlier when they replaced all our siding, windows & doors. The only problem at that point was that a plain black roof (25 yr) was put on instead of the architectural roof (lifetime warranty) we asked for.  The contractor acknowledged the error and offered to replace the roof at no additional cost.  We had originally only contracted for 2 skylights so we asked if he'd install 2 more at no cost versus replacing the roof and he agreed.  We were told that everything was on schedule to complete the rest of the job in 2 weeks.  We made the second (of 3) payment on April 29 which was when the excavation work below the porch/deck was supposed to begin.  No one showed up to start this work for several days and when they did (it was a different crew from the first), they typically showed up around mid-morning and were gone by mid-afternoon.  We had beautiful weather during this period in which very little work got done.  The contractor claimed they were having trouble getting the supplier to deliver sand and crushed rock.  Since we're located in St. Mary's County which is a bit of a distance from the contractor's home base in Crownsville near Annapolis, they decided to use "local" suppliers & subcontractors (electricians) rather than those they normally use.  We found out later that the sand & gravel supplier was located in Brandywine about 40 miles from here (there are plenty of suppliers right here in the county).  When the sand & gravel finally showed up at 10:00 am one morning about the same time the crew arrived, the crew directed them to the spot they wanted it dumped and then everyone left shortly after that without doing anything.  We knew by then that the job wasn't going to be completed anywhere near the 3 & 1/2 week total time advertised.  The predictable springtime heavy rains started and we were delayed even more.  The week of May 11 was the first week we could see some progress each day.  The end product was beautiful.  A paver retaining wall was put in all around the perimeter below the deck/porch and in between the concrete slab under the porch and the pavered patio area below the deck.  

We couldn't understand why the remaining work on the porch above couldn't go on while the below work was going on.  Wiring had to be put in, and also all the finish work (soffets, gutters, trim work, ceiling made of soffet rolls - looks very nice).  Most of the holdup turned out to be waiting for the "local" electrician to show up.  The electrician (Goudie) wasn't really all that local but was from Waldorf 35 miles up the road.  Our contractor had to threaten, cajole and/or beg Goudie to show up and install wiring so that the finishing work could be done on the porch.  We begged our contractor to get another licensed electrician (there are plenty of good ones right here in the county that we've done business with).  Anyway, once the electrician showed up we had to get them back several more times because they'd forget to do something we'd asked for or they didn't have a part and we'd end up in the same waiting game.  They did end up getting shamed into sending an electrician on Sunday of Memorial Day weekend to put in 2 ceiling outlets they''d forgotten to put in, but we still didn't have any fans or lights to enjoy that weekend, by which time our contractor assured we'd be enjoying the porch.  You don't EVER want to do business with Goudie Electrical.  

To make a long story short, after a lot of nagging to get a lot of loose ends tied up, the work was finally finished and inspected the Thursday (the day) before this past 4th of July weekend.  The porch & deck are absolutely beautiful (we'll attach pictures if we can figure out how to do it - they will speak for themselves).  We got some extras that we asked for like 7" wide Azek boards along the tops of the vinyl railings inside the porch to serve as a counter top for setting drinks or small plates of food or snacks, which we've had a lot of nice compliments about.  They're the perfect height for pulling a barstool up to.  One of the things we didn't get that we expected was a decent landing area at the bottom of our deck stairs.  The crew threw grass seed and straw there.  When we asked about getting some sort of solid landing, they shoveled out the area and threw some leftover crushed rock on it and tamped it down.  When we asked if they were going to finish it (we told them they could use some of the many wall pavers that were left over) they said the wall pavers would require digging too deep. We offered to pick up (and did) some square flat stepping stones from Lowe's which we left for them.  One of the younger fellas who was there one day to meet with the inspector and had no tools just laid the stones down, stomped them down with his feet and let it go at that.  The area was not level and a downpour that evening directed a steady flow of water from the stones across our concrete slab.  We didn't bother asking again, just tore it up last weekend, leveled and tamped it down properly and reinstalled the stepping stones ourselves.

Our sense through this whole experience was that there was nobody in charge.  Besides the first crew that started the project and came later on one day to install all the soffets and gutters, it appeared to be young fellas without any on-site direction or supervision.  They did a lot of good work but there was a lot of unfinished work that we had to call our contractor up to get fixed.  If we lived closer to Annapolis or the DC metro area, this would probably have been a much better experience.  They do good work at a fair price and the owners are very honest people and have the best of intentions.  But they appear to be ill-equipped to do business in St. Mary's, southern Charles or Calvert counties or other more distant locations.  I did mention to the owner that if he wanted to do more business here he needed to do more to establish relationships with truly local suppliers and subcontractors.  Communications also need to be improved all around - with the crews, between the partners, with suppliers, subs and us, the customers.  We had the sense that the crews didn't really enjoy coming here and that we were kind of at the bottom of Fox Creek's list of priorities due to our distance from their home base.  As much as we love the final product and will enjoy it and show it off for a lifetime, we couldn't go through the aggravation again.  We would encourage folks from the Annapolis and metro DC areas who are considering a project like this (or folks who aren't in any kind of a hurry to get a project like this completed in a reasonable amount of time) to give Fox Creek serious consideration.  

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"So please that I went with JW. The side entry porch had rotted wood throughout and the steps were sagging. Also, exterior house paint had been removed years ago but prior owners did not address one side of house, probably cause it was hidden behind crepe myrtles. Crepe myrtles are now gone and that wall is very visible on the street. Also there were some little jobs needed around the house such as replacing rotted boards above the garage. Got a quote from JW in late April and scheduled the work for the week of July 21 for 6-7 days of work. Two workers showed up promptly on the 21st and did a great job. Very pleased with the JW crew as they kept me posted on the progress throughout the job which was completed in six days. Wish I could post before and after pictures as it looks fantastic"

"I had a very great experience from Daniel my sales rep all the way through the to the team that scheduled the install. The crew knocked my roof out all in a days work and my.project manager Omar kept me in the loop and showed me photos of the progress and they were very thorough, they replaced my rotted wood and even though I had to pay for some additional wood it was honest and necessary and I'm glad I sent the extra money to get this all done correctly. They don't cut corners and you get what you pay for with this company."

"My wife and I just had an appointment with Armon, and it was a fantastic experience! He was not only extremely helpful and knowledgeable but also made the entire process easy and stress-free for my wife and me. From the initial meeting through to signing the contract, Armon demonstrated an understanding of what we were looking to get done (Roof and Doors). He explained to us that the company does a "full replacement" install (no shortcuts or poor repairs) to ensure they never have to come back out due to issues. He offered valuable insights that helped us make informed decisions. His professionalism and friendly demeanor made us feel comfortable discussing concerns. Overall, working with Armon was a pleasure, and we expect to be thrilled with the results of the work once it's completed! We recommend him to anyone in need of exterior remodeling services."

"Very professional group. Work was performed in three days and included a complete tear down and replacement of the siding, facia, soffit and gutters. Top quality material was used across the board. House looks better than new."

Exterior Medics is a premier home remodeling company, specializing in exterior replacement and repairs for both commercial and residential properties. When it comes to service and execution, we are unmatched. We've earned the Angie's List Super Service Award for 8 consecutive years, and are among just 2% of contractors nationwide to earn the GAF Master Elite status. Our team handles every project with utmost care and a laser-focused attention to detail. We consider every home we touch to be a reflection of our high standards, and treat every homeowner like a beloved member of our own family. Bonded and well insured. Licensed in DC, Maryland and Virginia.

"Job was to widen driveway and replace area with chipping cement. Assessment was thorough and priced comparatively. Crewed was punctual, efficient and courteous. Job was completed on schedule. I highly recommend Skyline services and would used their services again (next assignment already lined up). I’m very pleased."

"Amazing experience! Tim was great walking my mom and I through through process of siding and gutter replacement. Very quick process and now my home has a wonderful new face-lift! 😀 Heather and Elvin were also very helpful in the project."

"EXCELLENT COMPANY! We had been planning to replace our sidings for over 10 years and we received several estimates for the specific work we wanted to have done. In May 2024, we contacted “AMERICAN HOME CONTRACTORS” (John) their project coordinator came out and assessed our home and we explained to him everything we would like to get done and to address our concerns. He made great suggestions on how to complete the job to our satisfaction; we accepted the offer. John returned to our home as we had questions about ensuring we were satisfied with our style and color(s). He stayed in touch with us throughout the project, ensuring we were satisfied and the project was going as planned. The Team was EXCELLENT! They were very professional, knowledgeable, hardworking, prompt, and friendly and displayed great customer service, ensuring we were pleased with the project's progress. The job was completed successfully on time and all problems were resolved as agreed! WE ARE SO VERY PLEASED!"

"I had a minor rain leak from my roof furnace vent pipe into the attic, so I purchased the roof maintenance package.  Chris called in advance to inform me that he was running a little late.  He took the photos of places that need to be repaired and explained them to me in detail.  Repairs were done promptly and Chris told me to give him a call if I find any other problems.  My roof is about 20 years old and Chris also showed/explained to me the options for the new roof.  He was very professional and I will definitely hire him again.
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