Get matched with top sewer main install, replace or repairers in Atherton, CA

"Had a great experience with Plumbtree plumbing. Glen and josh were very professional and friendly. With a ton of options to choose from I had a great first experience with plumbtree and will be calling them again for future needs!"

"It went great, I was treated with respect by Edson and Cornelio. They did a great job unclogging my main sewer line. I would definitely hire them again."

"Jess helped us out with the huge job of replacing the entire sewer main pipe from under our house to the sidewalk given that our old cast iron pipes were corroded and kept getting blocked by roots. This was a 3 day job involving a multiple person team. We went with Jess given that his estimate seemed fair and beat out other competitors. The work ended up being more labor intensive than anticipated, as digging to the city sewer line, which should have taken hours, ended up taking a day and a half due to unseen gnarled roots and cement in the soil. Despite this, Jess and his team worked diligently, showed up when they said they would, and finished on time. They were courteous, professional, and very hard working. I will not hesitate to contact Jess for our future plumbing needs. Photo shows old pipe vs new pipe."

"New water heater was installed and the old one taken away all in a couple hours time. The work was done perfectly and the price was very good. I would definitely hire him again."

"All went great they rehung the sewer pipes under the house. Replaced the damage sewer pipe. Installed a new fresh water pipe from the water meter to the house installed a pressure regulator and a back flow on the hot water heater. Pached all the holes and even one the didn’t cause"

"Short version:
They got the job done, but it took two visits and cost about 2-3 times more than it should have because they initially arrived with the wrong equipment and then recommended an unnecessary, expensive video scan.  The extra cost was due to their error and they should have covered at least some of it (if not all) but they refused.

Details:

Our sewer line backed up between our house and the street, and so I called In and Out to clear it.  They arrived with nothing but a hand snake because supposedly other equipment was in the shop.  The plumber was able to (temporarily) clear the obstruction with the hand snake.  Charge: $250, which also included cleaning the trap in one of our interior sinks.  So far so good (although if I'd known they'd come with just a hand snake, I would have done it myself...)
Two weeks later, the line backs up again, because the hand snake only punched a small hole in the obstruction rather clear it completely.  I called In and Out to come back with the correct equipment.  

This time they arrived with the proper equipment, including the full sized snake and water jet to clear the roots.  Given the previous failure to remove the blockage, they recommended sending the video camera down the pipes to diagnose the problem.  Problem = roots from the trees near the sewer line (surprise!).  They used the snake + water jet to remove the roots and clear the obstruction.  Now everything works.  Bill = another $775.  

 Why do they get a C grade?
Issue 1: they refused to refund any of the money from their first, failed intervention.  If they'd just arrived with the right equipment, we would have removed the roots on day one, sparing us another sewer back up and another expensive visit.  They brought the wrong equipment and didn't solve the problem -- there should be at least a partial refund.  Even an apology would have been nice.  But I didn't get either.   instead, we come to Issue 2

 Issue 2:  when they came back, they recommended an unnecessary (and very expensive) video scan of our system which just turned up the obvious problem of roots from the nearby tree.
Total cost was over $1000, for a job where most plumbers would have just gone in with the big snake + jet on day one and knocked out the roots for $250-400.   In and Out ultimately fixed the problem, but we had to endure 2 days of sewer back up and paid 2-3x what we should have.

On the plus side, they were always very prompt, professional, and friendly in person (aside from issues noted above)"

"This contractor performed the service efficiently, and provided the analysis and options for the sewer line. I felt he was honest with the options and did not try to sell additional services that were not warranted, in my opinion."

"Francisco was both knowledgeable and professional. His quote for replacing our broken shower valve was very reasonable, and he completed the work efficiently to a high standard. I would definitely recommend FDL for future plumbing projects."

"Chandlers did a great job. They quoted the repair and got to work. We also added the replacement of the sewer line as the main water line was being replaced. Chandlers added two sewer cleanouts in the front for future access to the sewer and provide a convenient place to empty my RV black tank. I was very pleased with the rapid repair and accommodating the additional work. They made what could have been an ordeal but got it done in 4 days total. I would definitely recommend Chandlers again if the need arises for any other plumbing concerns"

"Leo did a very extensive plumbing repair that required digging through my bathroom floor and replacing a huge pipe to the outside. He also prepared and installed piping and fixtures for a bathroom remodel. Always showed up when he said he would and had a great crew. Cleaned up as well. Would highly recommend."