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"Adam was fantastic. He was courteous, professional and worked quickly to resolve my problem. He made sure to clean the work area. I recommend Fast Drains Plumbing. Ask for Adam, he is amazing! He is focused on having a happy customer."

"Andre came to my home quickly and got the job done. I had a follow up issue the next day and he was willing to come back out if needed."

"Justin & Matthew were AMAZING!!! They came right out & were so professional. My line had a lot of problems but they figured it out & gave me a fairer price than I could have ever imagined. I am so thankful to have been Blessed with such a honest, wise, & competent company. I would like to recommend to EVERYONE who has any kind of a plumbing problem. They are the BEST & I am so happy! ð"

"I received a call promptly, and he was able to talk me through the issue I was having. Very knowledgeable and had my best interest in mind. I will definitely be using them in the future."

"called several companies on 6/23/2014 , and Moncrief was the first one that could send someone out "as soon as possible in the afternoon". Not an issue since that was the response from every other company.
Technician arrived on time, was very professional and quickly found and fixed the problem.  Unfortunately, I didn't  explicitly tell him to review any repairs with me prior to making them.
I was charged a $95 diagnostic fee and $130 to replace a $15 capacitor.  $225 for 45 minutes of labor and $15 of parts. Overall a good experience, but I would not have agreed to $130 service charge for a capacitor replacement.

Update to Provider response 7/1/2014

***DISCLAIMER***
 To anyone reading this review.  I AM qualified to change a capacitor, the average user should not attempt to make any repair with a capacitor or any other device of this type as it can cause serious injury and death when done incorrectly.

I have no complaints with the technician, he was competent and professional and did a great job.

In response to your pricing explanation, that's great. I understand. We all need to do what we need to do to cover the cost of doing business. I don't feel like anything was not a fair or honest price.  I don't feel like it's out of line with the market cost.  Bottom line, I don't care. Your overhead of doing business to stay in business is not my problem.  I agreed to pay $95 for a diagnostic fee to find out what was wrong with the unit. I would not have agreed to an additional $130 to replace a capacitor had I been asked before the work was done. Once the work was done, I paid the bill and I'm not asking for a refund or anything else for many of the reasons you outline.

 Had I known it was the blower motor capacitor, I would have gladly accepted absorbing the 90 minutes to drive to one of the Industrial Supply stores in Atlanta that I have an account to purchase a new capacitor the next day because I'm cheap like that. The unit had been out for almost 3 days at that point and the other unit was picking up the slack pretty well.

 However, I didn't have to drive anywhere or wait for shipping because I ALREADY HAD THE CAPACITOR. I bought it when I had to replace the capacitor on the outside unit 2 years ago and I wanted one on hand when the inside unit went. I also know it wasn't bad out of the box, because I tested the capacitance and discharge in the store with a Fluke 113 multimeter before I took possession of said box. It was located in a drawer less than 15 feet from your tech. Given the opportunity, that's $34 I didn't need to spend.

 I would have most likely taken the chance on making the repair myself, as replacing the capacitor is not one of the more difficult tasks involved.  Make sure the power is off at the breaker, do that special thing that must be done to make capacitors safe, disconnect the leads, remove old capacitor, put in new capacitor, reconnect leads and so on. 

 While I appreciate the time you spent to write this review and the personal note that I received in the mail, I hope this helps you  understand the reason for my dissatisfaction."

"They found that what appeared to be a leaking water heater was actually a clogged drain line from an adjacent HVAC AprilAire humidifier. He also determined the pressure control valve had failed and the reading was 130 psi. He had the valve on his truck so I had it replaced even though the price was several hundred dollars above two other quotes."

"They did a great job, no leakeage as of now. New Main line intall."

"Freddy is a great plumber and does good work.Highly reccomend him."

"Kind, efficient and professional! Brian was a wonderful plumber. Super respectful and even cleaned up my sink after the service. I highly recommend BF plumbing. Brian also walked down to check the basement pipes and made sure the water was running smoothly. Thank you BF plumbing!"

"Robert was on time, very professional, provided clear communication and was very service-oriented. He was hindered from camera location finding equipment that didn't seem to work and a 100-ft camera cord that didn't extend to the street, so we never confirmed if there was a problem or not. As such, the only way they would guarantee the work performed today, was if I purchased one of their tiered repair packages for $3,000 - $10,000 additional and definite excavation work to add a new blowout pipe. While no blockage or obstacle was found, Robert was able to release the pressure and we have full drainage as of now. Really appreciate the immediacy of solving the immediate problem right away! Unfortunately, I'm a bit concerned the core issue wasn't identified or resolved, so the likelihood of a recurrence seems higher than desired, but I remain hopeful. Robert very politely concurred and clearly explained he wasn't able to do anything additional without further purchase. Fingers crossed and here's to having good luck!"