Get matched with top central a/c service or repairers in Bayville, NY

"Not only done right but done more expeditiously than expected"

"They installed a new air handler and compressor,my old system,also installed by them,18 years ago,had some serious repair issues. i have dealt with them for 18 years,with maintenance and checkups,have always been tyreated with courtesy,respect and top notch serice,the team that came yesterday,was prepared,knowledgeable and took extra care to not damge my home.very satisfied with the crew,installation...and never in my 80 yeras have so many nice young man,called me sir."

"Issue with Bell Mechanical This past August of 2024 we had a heat pump system installed in the house by Bell Mechanical. Unfortunately, we have had nothing but issues since with the biggest being no heat multiple times and now again today we are without heat in the majority of our house. It is freezing outside, we have a toddler and within the past week this is the 2nd time we have no heat (4th time since the system was put in). Not only is this a life safety issue, but it also is heart breaking to have your toddler tell you they are freezing. Looking for advice on next steps. We have never sued anyone or threatened to sue but this may be the time as we have had nothing but issues since the beginning. From the start we made it very clear that everything needed to be done to code and permitted. We were doing a lot of major renovations at our house and everything was being done to code and permitted. John (the salesman) at Bell said that was not a problem. John also told us that the only additional cost we could potentially incur outside of what he quoted us for the system and its installation would be a $500 fee for the installation of the heat strip. We accepted this and moved forward. After Bell removed our central air system and installed the new carrier system we got his with additional work needed at the tune of over 2k. Needless to say we were not happy. John told us the electrician they use and that if we used that electrician there would be no delay but if we used ours that it would cause a delay. So, we went with what John said as he was the expert. John got the electrician to come down a little in price which we were grateful for. Fast forward to when the building inspector came out to close out the permits for the work Bell did and other work being done at the house, the inspector told my contractor that the heat pump was not done to code. We were told that the electrical for it was not done to code and he could not close out the permit. My husband talked to the electrician Bell gave us who informed us that Bell told him to “cut corners” which was part of getting the cost down slightly. Reminder, we NEVER said to do this, we made it clear that everything needed to be permitted and even paid the permit fees to Bell. Back and forth with Bell and the electrician got the electrician to fix his work at no additional cost but Bell still needed to fix the outside plug which was not to code. Giovanni at Bell agreed that Bell would fix this issue at no additional cost. It has been 3 months now and Bell has still not rectified this issue and Giovanni and John are both nonresponsive to our follow-ups. Bell has also had to come out 4 additional times because our system was not working and again today, we have no heat. Today will be the 5th time they have to come out for issues on a system that is 4 months old. This is not OK. We have given Bell ample time to rectify the issues. Clearly they did not do the install properly and there is also the possibility we have a faulty system. We have never sued someone or went to court but then again, we have never had such large and costly issues."

"They installed a minisplit cooling system, with 3 exchanges June 2021. Since then it is not operating the way it should. In my bedroom with the door closed at night on cool at 70 degrees the humidity goes up to 80%. I wake up uncomfortable, change it from cool to dry mode. The humidity will go down into the 50% range but the temperature drops down to 62 or less! So in cool or dry mode I can't get a good nights sleep! They come and look at it and tell me everything is fine. I'm going to buy a window air conditioner tomorrow which seems insane because i spent $10,000 on this minisplit AC system!"

"Rafael was very reliable and knowledgeable as I mentioned to him my Mom is 94 yrs old and it was 57°in her condo. Rafael skip another job to come and take care of my mom's furnace That means alot to us. He came and diagnosed the problem and ordered the parts the following day, when parts came in he was there fixing the unit. I highly recommend him and will use him in my home"

"Very honest approach and worked with me on providing options. Will use in the future!"

"I never leave bad reviews but feel compelled to warn people not to use this man's service. The most unprofessional, short tempered and hostile man. I am a young mother with a 3 month old infant, so getting our hvac fixed is crucial. Vinny canceled on us last minute and rescheduled twice, he bad mouthed other companies who had worked on our system previously, he told us to run our own wires, and then called my father in law stupid for doing it wrong. When I interjected saying that that wasn't very nice and asked my father if we should call someone else, he became irate, yelled at me for saying something, said i ?should mind my business? in my own home, raised his voice loud enough to startle my infant and made him cry, said he ?should have pushed us down the stairs?, and stormed out of the house like a disgruntled prima-donna. The whole situation left me and my baby rattled. This man thinks that the demand for his trade entitles him to speak down to and mistreat customers.Go elsewhere."