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"Everything went very smoothly. Doug Bamford was quick and efficient. He managed to arrange a minimum out-of-service time. He also noticed something that was out of code in the original installation and put it right with this work. I recommend his work."

"Not well. After lots of discussion examination, etc. Repairs were suggested but no definitive quote provided. Instead they recommended replacing the whole system at the cost of $28,000 plus!"

Getting the job done the rite way and building great relationships with clients

"There's no good month during Baltimore's summer to have your A/C fail. Should it happen to you, I can't recommend Vernon and the folks at Hamilton Plumbing more highly. The wife came home a day early from our vacation to find the A/C on the ground floor was dead. The temp was 87 inside the house. I called Hamilton from the road to make an appt and was contacted by Vernon soon after. He said he'd come by and look at the unit to see if he could troubleshoot the problem without access to the house. He called me back an hour later and said he had found two issues and replaced the parts but couldn't tell if the fix was complete until he could turn on the unit. He came back later that afternoon and checked the freon on the unit that went down and also checked the other unit for the upstairs, which it turned out was low on freon too. When he was done he explained in laymens terms what he'd found and detailed some other issues that were impacting performance but couldn't be fixed. Summation: these folks go beyond the norm to provide quality service with an emphasis on customer service. Vernon is a rock star, friendly, efficient and knowledgeable. Job well done."

"Henry initially was going to do the work on Memorial Day saying he worked all the time. After discovering that his supplier would not be working on Memorial Day he rescheduled to the following Friday and voluntarily knocked $200 off the price. Friday arrived and Henry & crew did an excellent job removing the old unit and installing the new unit. A week or so after installation I noticed some weird noises when the AC ran. They tracked down the problems to parts of the old system that they had not touched. System is now performing well. Would highly recommend to anyone."

"They were very helpful, they responded whenever I needed anything, needed to, any questions or anything they were very good. It was reasonable for what I had done."

"Mr. Ferrell first connected his computer to my computer via internet and worked for quite a few hours trying to determine what exactly was wrong. The next day he continued working from his computer for several hours. He determined he would have to have my desktop tower to complete the repair. He and my son met in Huntsville to exchange the tower. He then cleaned up a lot of what was wrong and reloaded Windows 10. He deleted the D: drive which had way too much memory allotted to it. The tower was returned and I plugged it all back together and it is working better than it did when I first purchased it. I would use him again and I recommend him highly to anyone needing computer updating and/or repair. His work is warrantied and he is very personable, knowledgeable, and helpful."

"Excellent service very professional explained everything about the service. Highly recommend ?"

"They were very responsive, came the same day to take a look so that they could install following morning. They came right at the beginning of the time window and finished as promised after couple of hours. HOWEVER, when it came to the coupon (which reads: "AQUA PLUMBING & HEATING CO, Water Heaters – $25 off any job for Angie's List members either 10% off up to $250.00 off bill***Please mention coupon when scheduling") they did not give me the 10% off (w`hich `would have been 132.50 USD) but $25 off on 1350 USD. Upon me asking they said the coupon is "awkwardly worded" and it's the $25 off - period. If I would have known that or the person I scheduled with and mentioned the coupon to would have informed me, I would chosen another provider with a better deal."

"Initial contact with the office to schedule and purchase the "deal"  (3 guys for 2 hours and a 16' truck) went smoothly and found the two employees who helped me on the two different calls I made to be polite and helpful. I got a confirmation call at the end of the week for my SUNDAY move date, which was good.  Our move was scheduled for a 12-2pm window. I was told I'd be called when the movers were on their way. At 1:45pm, fifteen minutes before the end of that window, I called the office to make sure everything was still happening. I was on hold  because "customer service was helping other customers" (or something like that) for several minutes and then it went to voice mail.  I called about every 30 minutes thereafter, hoping to get through to an actual person but realized that it was Sunday and clearly nobody was in the office. So, we just waited and hoped they would eventually show up. We had worked hard to pack and organize everything and needed it moved.  At 5:06pm I got a call from the driver saying they were on the road from the last job and would be there at 5:45pm, if that was still ok....nearly 4 hours after the END of my window. We needed to get it done, so told them to come! The 3 men were polite, efficient and did an excellent job. They weren't exactly apologetic nor did I receive an explanation for why I wasn't given a courtesy call to say they were running late. But, at that point, I just wanted to get the work done and I wanted it done in my 2 hour pre- paid time, without going over, so I didn't want to engage in a discussion about their lateness. I really have nothing but good things to say for the work they did, but I sure find it unprofessional not to give the customer a call by the end of the scheduled window to say  that they were going to be late.  I said in this review I'd use them again, but only if the work being done was on a business day, so that I could call the OPEN office to get help if there was a problem. The cost was very reasonable, the men were polite and efficient, so even with the lateness issue, I'd probably use them again for a similar job. 
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