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"It was good. He was always on time. He has a reasonable price. He was easy to work with. He was trustworthy."

"Excellent job on everything they did and quick call them"

"They did a very nice job of removing an existing porch and roof. Then rebuilding with the roof pitch 90 degrees to the old."

"They did everything we wanted quickly and at a good price. They were easy to communicate with and quick to respond."

"After receiving a few other estimates on a sunroom addition plus a screened in porch, we decided to go with Legacy Windows. Mark’s estimate was in the middle of the other estimates and he offered much more flexibility than the other companies we spoke to in terms of customization. He is a great salesman with previous marketing experience. We signed our contract on April 10th. We were told that Mark and his crew were finishing a room and would be able to start in 2-3 weeks with a timeframe of 6-8 weeks for completion of our room addition project. The budget and timeframe worked well for us, so we decided to add replacement windows for the rest of our house (11 windows total). Several weeks went by and our project had not yet started so we followed up with Mark. We were told that there were issues with his current project (did not pass inspection) and it would push our start date back due to the workmanship repairs. During this time period before any work began on our project we would communicate often with Mark to check on the status of our project. The really frustrating thing about working with Mark is his inability to fulfill commitments he would make to us in regards to project timing and when things would be done. Our primary communication with him was via text messages and time after time he would tell us, “we should be starting next week” or “we are going to be making up for lost time quickly” and time would pass and it just wouldn’t happen. Work on our project began when our existing windows were replaced in early June. The foundation for the expansion was finally started in late June and framing started in early July (roughly 3 months after signing the contract). The first crew completed the framing, hired the shingles out, installed some of the cedar siding, and installed one wall of windows. We were seeing decent progress after having such a long wait in the beginning, all the while the commitment issue just kept popping up. We would get a text saying something like, “going to be at the house tomorrow with some stone samples” and he wouldn’t show up. It was annoying, but progress was being made and we were happy with how the expansion was taking shape so we were willing to overlook it. Sometime toward the beginning of August (roughly 4 months after signing the contract), work just stopped. Again, when we would reach out to Mark asking about the status of our project we would be told, “I’ll have an action plan later this afternoon” or “we want to get everything we done we can this week” or “the crew will be there tomorrow and we will be working all week on your project trying to finish”. In the meantime, nothing would be done and we would repeat the process. This went on for over 3 weeks, during this time there was absolutely no work done. Large piles of construction trash and building materials sat in our yard during this time. A great deal of the usable wood began to warp and I am sure that ultimately materials had to be tossed from being left in the elements for so long. After a couple weeks I finally moved a significant portion of the usable wood up onto the deck so it would at least be partially protected. We found out that there was an issue with the electrical and Mark had decided to let Crew #1 go as they were not meeting his expectations, but it was not communicated to us until the end of the over 3 week period. A second crew then arrived who Mark said usually only did work for him on the south side of Indy (we live in Lebanon), but he wanted to get our project back on track. There seemed to be little to no communication between the crew and Mark on what they were supposed to work on so we had to explain to them what was in the contract to be completed. Crew #2 also started making good progress, they finished the cedar siding, got the rest of the windows installed in the sunroom as well as installing the sunroom ceiling. About this time, which was at the beginning of September we had a separate crew come out to do the drywall. Mark recommended them very highly. As it turned out, the drywall was not properly installed or insulated (in some walls there was no insulation), and ultimately it had to be taken down and redone by Crew #2. Crew #2 seemed to be doing a really good job and we were quite pleased with their progress and the quality of work they were doing for us. They were replaced by Crew #3 sometime in mid-September. We were never told why they were replaced, but Crew #3 was much closer to where we lived so I assume that had something to do with it. Much like when Crew #2 started, there seemed to be little communication between Crew #3 and Mark on what they were supposed to work on. So we again had to explain what was in the contract to be completed. All through the process, the commitment issues mentioned previously continued. We were not as happy with the quality of the work done by Crew #3 as we had been by Crew #2 (or even Crew #1), but they did finally complete for the project for us and after (3) failed attempts we finally received a pass from the building inspector on his final inspection. When Crew #3 decided they were finished they never came back, we communicated multiple times with Mark about the remaining punch list items to no avail and ultimately decided to finish most of the small punch list items ourselves instead of waiting any longer for them to finish (clean up, sanding / finishing drywall, etc.). We love the way the sunroom and covered porch area turned out. From contract signing until the end it took a little over six months, but in Mark’s defense he did agree to let us add a brand new window in the dining room of our house to tie everything together at no cost to us as appreciation for our patience. There are things that we liked about Mark’s company and things we didn’t, I have tried to summarize each category as follows: Positives • Price seemed reasonable • It is truly a custom build, no problem with changes we had at any point • Love the way it turned out, looks amazing • Mark seemed to genuinely care about the quality of the product he was delivering to us (he replaced the cedar shakes that had been installed by Crew #1 because he wasn’t happy with the quality Negatives • Our project seldom felt like it was a priority, part of the reason it took so long was because they were over committed on other projects • Commitment Issues (addressed previously) • Construction Trash left in our yard for months • We cleaned up inside more than they did, I understand drywall work is messy. They never swept up any of the dust and they didn’t clean up any of the clumps of dried drywall mud all over the floor. • We finished some of the minor punch list items, just to be done."

"Good love the energy he has and the desire to learn more over all great work as always thanks for the work"

"Professional job, on time and kept the work site very clean. The installer was very experienced and was able to handle a challenging job of installing 2 new windows in an older home without a problem. Impressed with the service and the communication was outstanding, They aren't happy with the job until you are happy with the job.  Honest and dependable. Would recommend this company for your window and door projects.
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"Since my previous review of DNA I've kept employing Derek Esterline and his associates over and over again, as there's no end of things that need to be repaired/updated/replaced, etc, after thirty-some years of "deferred maintenance." Derek has recently taken on a new partner, John Wright, and I wanted to update my review with a note about how expertly he has fit into the business. John is conscientious, industrious, and a very quick study who appreciates the high levels of skill and experience Derek has to impart. Recently they've given my barn a complete makeover, replacing shoddy roofing, broken windows, siding and hardware as necessary, and power-washing and painting the exterior and trim so that it now looks like something you might find in Martha Stewart's back pasture. They've cleaned up severe storm damage, carefully taking down a huge maple limb that had been weakened and left hanging perilously over the road by gale-force winds. In addition, John's in charge of the bookkeeping chores, cheerfully and diligently dealing with all the paperwork. That he's also an extraordinarily kind person is not necessarily relevant to a review like this, but to the extent that it speaks to a person's character I'll throw that in as well. (I've been so touched by the way he makes sure my very old, blind, dog gets his share of attention and doggie treats.) As far as I'm concerned, Derek and John are the Hallmark Cards of the repair business--for "when you care enough to hire the very best.""

"Mark did an excellent job at an excellent price. If fact, he did more than was contracted for and charged a very low nominal fee if at all. he is one of the most honest quality contractors i have eveer worked with and I 've worked with a lot les jacobs"

"Painters were very polite. They introduced themselves, did the job and cleaned up after. Good job! HPC."