Get matched with top tankless water heater repair pros in Berlin, CT

"Bruce and Bill of Williams and Associates Mechanical Contracting recently removed and replaced my 18 year old oil fired boiler and added an indirect fired water heater. I had been saving for this project for over a year and had been geeking out in my avid research (Thanks Internet!) of products available, reviews and costs, as well as the reputation and reliability of local heating and plumbing contractors. I knew what I wanted, I just needed to stay within my budget and find a contractor I could trust. It is therefore, my pleasure to let others know, on the same web review sites that I referred to, how overwhelming pleased I am to have worked with Bruce Williams and his team. They skillfully removed and installed the heating system in a day, took pride in their work and took the time to explain the new system and to fully answer all my questions. Bruce and Bill clearly like what they do for a living, have great people skills and work very well together. I was able to get the very best of products and still come well under budget. I cannot thank these guys enough! Honest, Professional and Reliable! My dusty, unfinished basement with my new Viessmann boiler, Carlin burner and HTP indirect fired water heater is now my favorite part of the house!"

"They were very fast to respond to my call and were able to send someone within two hours. The replacement of the hot water heater went well. For the water pipes they use copper crimp fittings instead of soldering so it will be interesting to see how that holds up over the years. My only concern is how they ran the gas line. They use Gastite CSST which is fine, but the CSST is run so it goes downward then back up and then downward again before it enters black pipe that has a moisture trap. It seems to me that if there is any moisture it will end up in the CSST instead of the trap. In addition, there is a pretty good bend in the CSST right before it goes into the trap section. Also, Teflon tape was used on the all the joints instead of joint compound. I think I will get someone from a different company to come in and take a look at it."

"There's really not that much I can say. The two men who arrived both put booties on, which was nice. One of the men ran a test for chlorine (found some) and to determine if I had hard water (I did). Normally I wouldn't have allowed two workers, since I've been burned in the past by theft. It's a common strategy for one worker to turn the water off and while you are watching the man who is doing the inspection and repair work the other is looking for items to hock. But these two seemed honest enough. After all was said and done the disposer was beyond repair -- something had "snapped." The disposer was relatively new so I wasn't about to purchase a new one. The man said he had never seen a disposer vibrate that way, but I had researched it online and it's not too uncommon. ???"

"They were available on a Sunday to fix my water heater and even came earlier than promised. Tony is a great tech - felt very comfortable with him."

"They were very professional, showed up time. They did a great job and were very fast--did it in a timely manner. I have hot water now, so I am very happy."

"Matt, AJ, Scott, Vinnie, Charlie all did a terrific job. They installed a gas water heater, installed a shut off on the water heater where there was one missing, replaced a kitchen sink from an old double sink to a new full size sink and in doing so, moved the garbage disposal and re-piped the whole project. They checked other pipes & plumbing and repaired a broken outside water pipe. Tisha in the office was also wonderful - very accommodating, congenial and they are all very customer service oriented. Respectful, honest, and I would highly recommend this company to anyone."

"I try to leave reviews on every business that I’ve been in contact with. I can say that this company, “Joe the Plumber” in CT (a Perras Family Co.) is simply awesome. I had used them years ago on my first house here in Glastonbury. They were great then. Maybe 10 years later (this morning) we woke up with no water on our ‘new’ home (24 years old), also in Glastonbury. I called the first number I had on my iPhone at 7am (spoke to a very professional person named Willy) and within 3 hours Wayne Perras (the service tech) & Co were here addressing the problem. After 24 years, the well pump gave out. It was in a 400 feet-deep well. They completed the job in 5 hours. I didn’t have to wait until Monday, which was one of my concerns. Wayne was very straight forward. No BS. Gave me the quotes. I agreed, since it sounded reasonable. I had changed the pump on my other house (not as deep & smaller pump) so I knew around how much it would cost. Wayne was great, knowledgeable and had a friendly and respectful disposition. I will certainly use them for another related project this Summer. I truly & honestly recommend this family company. It was a Godsend that the first number I had on my phone was for Joe the Plumber (the Perras)! THANKS GUYS!"

"Great. They called to make appointment. Called to let me know they would be there in 15 minutes, Were on time, professional, efficient. Due to house and plumbing being 50+ years old, they did have to find a part at the supply store but came right back and finished the job. They advised us to get the lower shut off valve fixed in the future and sent us an estimate. Very pleased and would recommend them to my friends.$199"

"I rated them B for responsiveness because the first time I called I was told they would call back and they did not. As you would expect the price was too high. They ended up tightening a union of pipes and testing to see if it leaked. The first time it was tightened, it did leak and they went to replace the part. A second tech tightened it further, retested and it did not leak.Not sure why the first person didn't tighten further. So the question remains; is the problem solved. We will see when the heating season begins. The techs were young, personable and seemed knowledgeable and willing to answer all my questions. They spent over two hours here, some of it waiting to get the heating up for testing. Had a $50.00 coupon or the cost would have been over $400."

"I was very pleased with my experience with Griswold Plumbing, they installed a new shower faucet/showerhead and later a water treatment system. They were prompt, very professional, and courteous going the extra mile when needed. I highly recommend Griswold Plumbing and won't hesitate to call them again."