Get matched with top fridge, freezer or ice maker repair or service pros in Boulder Creek, CA

"They did a great job"

"Very good service"

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"An appliance serviceman had difficulty with a connection problem and thought it might be the result of a faulty circuit breaker. He suggested that I get an electrician to come in to check it out. When electrician is mentioned, only one name comes to mind: Dave Nagel. I called him and he came out the next day. I've used him for various problems several times now. And he came through again, as usual. He checked the circuit breaker box and found nothing wrong. Then he asked where my GFI switches were. I showed him. He found that one to be okay. But he insisted that there had to be another one. He looked around and could not find one. Then he said, "Could you move that coffee maker?" I did and there it was. And that was the problem--it had tripped. But still he was not satisfied. He said that there was something wrong. One receptacle was not connected to the GFI that it should logically be connected to. He said that it would be a good idea to get a GFI for that one. I said okay and he went to get one. He returned with the part and quickly installed it. Just a tip for anyone who would like to use his services: Because he is so busy, it may take more than one phone call to contact him. Be persistent. It is worth it. I wouldn't use anyone else."

"Good work k"

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"Beware and weigh your options before hiring this team. Matt and his team did successfully replace my HVAC system, was reasonable and transparent about price, but have significant gaps that prevent a 5-star review. I’ll update the review based on inspection results. 1. Communication issues: I spent a month of calling/texting/emailing to get in touch with Matt to start the project after initial inspection. Then when the project did not pass first inspection, one of Matt’s technicians came to check. I found the guy very defensive and he left without acknowledging my concerns. Then Matt called and yelled at me, accusing me being difficult, wouldn’t allow any time for me to speak up. I felt belittled as a customer, especially because of the next incident. 2. Cleanliness issues: Matt’s team spilled purple chemical to my light-colored carpet. They also did not cover the floor fully so there was yellowish stain.The lead technician didn’t want to address the issue. When he finally agreed he couldn’t remove it. Matt came back twice to remove the purple stain with some unknown solvent with strong odor, but insisted the yellowish was my cat’s pee. It was not. The team walked inside and out of my house with booties halfway off which defeated the purpose. I found myself very uncomfortable with the way they worked, but still agreeably paid the full amount as they completed the task and it’s difficult for everyone during COVID. 3. Respectfulness and Integrity: The lead technician lied to Matt about inspecting our attic. He did not enter the attic. I was working by the entrance the entire time. When I gave feedback to Matt, out of best intentions, he let me know he trusted his guys and did not send anyone to check the ducts in attic. He also petted my dog without asking. Which was a no-no during COVID."

"The person performing the service had to make several trips because one of the "new" parts turned out to be faulty. I found both Complete Protection and their local repair contractor to be both very responsive and totally professional at every stage of the repair process."

Alpha HVACR and Appliance Inc

While specializing in new vacuums, the shop holds a variety of other needs. We service small appliances, such as blenders and toasters, mixers, and food processors. In addition we carry a variety of cleaning products for your household needs. Whether you are looking for a novel solution or just have to restock supplies, Phil s is the place to pick up what you need. Our team can help you make informed decisions in a timely and convenient fashion.