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Find Appliance (major gas appliance) installers and replacers in Brandywine

Avatar for Butler Appliances
Butler Appliances
4.3(
98
)

Serving Brandywine, MD and surrounding areas

Approved

In business since 1982

Emergency services offered

Warranties offered

"Although actual repair work was not done, Butler was prompt, reliable and knowledgeable, and also gave honest and upfront feedback about the service needed. Also provided solid alternatives and recommendations. I would absolutely recommend this company to anyone needing appliance repair or diagnosis."
Response time3 hrs
17 neighbors recently requested a quote
Recommended by91%of homeowners
Avatar for Appliance Repair Leaders LLC
Appliance Repair Leaders LLC
4.3(
200
)

Serving Brandywine, MD and surrounding areas

In business since 2010

Credit card accepted

"

Appliance Repair Technicians maybe competent to repair other brands, but if you have an LG appliance, you are much better off going with their factory-authorized service.

My 6-year old LG front-loading washer was stopping mid-cycle and would not complete a load.  I called two other repair companies who said they did not service LG, so I thought myself lucky that Appliance Repair LLC said they would service it, and I made an appointment for Monday afternoon between 1 and 3 pm.  When the technician did not show or call by 3:30, I called the office and was told that he was detained on an earlier repair that had taken longer than expected, and he would not be able to come until the following day. Although I am retired and can stay home to wait on repairmen, this is still inexcusable in my book, as most customers must take off work for repairs.  The technician arrived on schedule the next day, and recommended replacing the  sensor assembly, at a cost of $280. I reminded him that the motor was making a groaning noise as it attempted to turn the drum, which suggested to me that the problem was with the motor, not the electronics.  He assured me that replacing the sensor would correct the problem. After he replaced the sensor, tested the washer without any load, and left, I attempted to do a load of laundry.  The same problems occurred, and I called the company back. They sent the technician out again two days later, who then confirmed that the motor was the cause of the problem. That would have been another $360 repair, so I elected to replace the machine instead. To their credit, Appliance Repair did refund the difference between the initial charge and the basic service call charge, so my final cost was $60.

While researching a new machine, I noticed that the motors on LG washers have very extensive warranties on their motors. When the Appliance Repair technician asked if the washer was under warranty, I replied that it was 6 years old. He did not suggest that anything might still be under warranty, but it turned out that the motor had a 7-year warranty. I called the LG service line, and was told I would be charged only for labor to install the new motor.  They dispatched a technician the next business day, who confirmed the motor was defective and also under warranty. He also pointed out that one of the three drum supports was broken.  These are shock absorbers that support the drum of a front-loading washer as it does its fancy turns. If one is broken, the drum is unbalanced and won?t turn properly, which was the cause of the burnt-out motor. He seemed surprised that the previous technician had not reported this, as it was clearly visible with the washer back open for service. He replaced the motor, broken support, and a third item he found, for $267, and the washer worked perfectly.





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home appliance repair
broken washer
brands
Recommended by85%of homeowners
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