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"Great service"

"We have been using East Coast pools for over 20 years. Quality and service has always been exceptional. We constantly recommend East Coast pools to all of our friends and relatives."

"We unfortunately had a horrible experience with Empire Today Philly. From our first appointment the sales associate, Nizar Alwarasneh, could not answer any questions about how the hardwood floors were finished or how the installation process would work. He was more interested in giving me a big show of on how he could get me such a "great" price than listening to me. Because of this, he assured me the hardwood could be installed on concrete slab. It cannot but he either did not know or did not listen to the question. Our installers showed up a week later and knew immediately it was not possible to install in our house. After 4 calls and hours on the phone with Customer Service, I was assured a manager, Edwin Maldonado, would call me within 24 hours to assign me a new sales associate and to help correct the mistake. When I had not heard from him 24 hours later, I called Customer Service again only to learn that Nizar is the only sales associate in my region and that Edwin would likely take 3 days to get back to me. Within the next 3 days I called Edwin 4 times and left 2 voicemails. I still have never heard back from him. I called Customer Service again and they again assured me a new manager, Michael Onorato, would call back within 24 hours. I have never heard from him either despite calling and leaving voicemails. Against my better judgement, I had a second appointment with Nizar. It was clear to me immediately that he did not tolerate being questioned at all. I don't know if it was embarrassment over his mistake or what but he was incredibly rude. He loudly yelled at me, saying I should respect him because he is older than I am when I asked him to explain how he was coming up with the pricing, which was completely arbitrary. He also could not explain the difference between engineered hardwood and solid hardwood - he called a manager, Shawn Wilkinson, to help. By the end of the call, Shawn was supposed to call me back within 24 hours. I never received a call. When we finally decided to cancel, Customer Service told me they would submit the request and one of the managers (Edwin, Shawn, or Michael) would call in 1-3 business days to talk through options. I had zero confidence I would hear back so thankfully Customer Service expedited my cancellation. I should receive a refund within 3-5 business days... Subsequently have spoken to other Empire Today Philly customers who reiterated a similar experience, particularly the sleazy car sales person approach to the initial sales associate assessment. Absolutely would not recommend and will posting this review through multiple outlets."

"I am a construction attorney who worked for the U.S. Army Corps of Engineers for 32 years before I retired. I also maintained a par-time practice throughout that time. and represented many home buyers. I found Mr. Muehlbronner from AHI, Inc., to be by far one of the most, if not the most competent and rigorous inspectors that I have had the pleasure of working with in my career. He uncovered numerous problems in the 1st house that was under contract . We had to walk away from the first house. This was the second house that he inspected for us within a month. Mr, Muehlbronner was well worth every penny spent on his consultation and inspection services. I would wholeheartedly recommend him without reservation."

"This is early October and most all pool services are swamped wit closings. Franky, they were the only company who agreed to show up. When they arrived and look at the pool, the estimate was quite a bit more than the ballpark on the phone but it WAS a custom liner and the season was getting late. Lew was very honest about the quality of materials and did not try to up-sell. I paid half up front (which was probably the cost of the liner.) A week later he showed up with a partner to do the work, Within three hours, they were ready for water to be added. After a second load they trimmed the details (skimmer and returns) and they were gone. A few days later, there are no leaks and the pool looks AMAZING. In the pool biz, honest, competent and available usually means picking two. I can recommend Swim Time wholeheartedly."