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"Poorly. The chemicals were usually maintained adequately, but not always. One time when we had a major clarity issue, it took me reaching out to the technician directly (who was the one employee who seemed to care about the service provided by the company) in order for it to be remedied. The major issue I had was that their technician broke our pool chlorinator while removing the cap to replace the chlorine tabs. I realize that this sort of thing can happen, so it was not a big deal. However, it was an integral part of our system, so it needed to be replaced. Without it in place, the pool pump/filter could not be run, as it would simply pump all the water out of the pool. The technician said he would put in a work order for repair. I did not hear from them for two days, so I called them, Apparently, the technician never put in the work order, or the company simply ignored it, because they had no record of the issue. They worked up an estimate, and said I would have to pay $304 for the repair. When I told them the system was fine prior to the technician arriving, and was broken by him, they simply said their technician informed them that the item was broken under normal maintenance procedures, and that they could only repair it under the terms of the estimate they sent me. I informed them that the reason it broke was that the technician had previously tightened the cap too tight, which required an extreme amount of force to remove, thereby breaking the chlorinator. I had looked at the chlorinator, and noticed that the technician had installed the cap so tight that it had squeezed the silicone seal out of the cap. i also informed them that i had already replaced the seal once due to their technician over tightening the cap. I was again told the same statement about them only being able to repair the item under the terms of the estimate provided to me. They never offered to have someone come out and look at the broken item, or anything else to make me feel better about using their services. It seemed to me that they had experienced issues before, as their response was very canned, as if it had been written by their attorney. So, I canceled my service with them, and have repaired the issue and am looking to move on to another company. I called the original technician, who seems to me to be a responsible and knowledgeable individual, to inform him of the issue with the chlorinator. I did not expect anything from him, and simply wanted to let him know what type of company he was working for, as I feel he deserved better. He told me he no longer works for them, because of how unprofessional they are. I am writing this because of the high marks I see for professional Aquatic Services on Angie's List. In general, the service I have received has never been very good. They have usually taken care of the chemical balance in the pool, which is quite straightforward, but have not done much else. The report I receive weekly states the chemical levels when checked and any chemicals added during the visit. They have rarely gelled with the measurements I checked, but were not an issue, so I never said anything. They were supposed to also clean out the skimmer basket and the pump basket. This was always checked off as completed in the report. I work from home, and have been present almost every time the technician has come by. The only time I saw anybody clean the skimmer basket was when the original technician did the servicing, when they were understaffed. The later technicians seemed under trained. I cleaned out the pump basket in May, and it was 1/3 full of acorn caps from the live oaks in our yard. We had a squirrel fall through our lanai screen in early March, so a lot of acorn caps got into our pool. We had the lanai screen replaced in early March, so those caps had been in the pump basket for two months or so. I generally prefer to use local, family owned businesses, but felt it was necessary to share my experiences with Professional Aquatic Services."

"Florida Leak Detectors’ Technician, Manny, actually arrived about an hour before the appointment time which was not a problem for me. I was glad that he was able to fit me into his schedule on such short notice. He thoroughly explained how he would pressurize each plumbing line during his testing process. After he performed those diagnostic pressure tests, he donned his scuba gear and inspected every inch of the surface of the pool and the spa as well as the underwater light. It turned out that we not only had more than one leak in the spa jet lines but there was also a leak in the spa drain. Manny did a great job of explaining how to monitor the pool to confirm that the leaking had been fixed. He gave me his card and assured me that if I was not satisfied, I could call him back. But he stated with professional confidence that he did not think that would be necessary. The price was reasonable for the detailed work he performed. I highly recommend Florida Leak Detectors."

"ASP services our pool on a weekly basis and has maintained the system for several years including all major repairs to our complete satisfaction."

"Aurora Air has a qualified and capable team of professionals. I gathered five estimates for the repair work including at two big name providers/servicers (the people you always see interviewed on local TV as "experts"). Those two companies priced on the high end, like almost $2,000 more for the job. The price range from the five estimates was from $4,800 to $7,000. Aurora was not the cheapest of the estimates but they threw in some extras and their follow up service has been top notch."

"They are wonderful and I've never had a company who taken good care that much. I would highly recommended them to anybody."

"We have an all tile in ground spa.  We had it re-grouted a year ago and it had not leaked since then,  but started losing a lot of water each day.  I called BRN Services Inc.in the morning.  They were going to a job in our area and said they would stop to look at it on the way.  It turned out we had actually used them before quite a few years ago.  They were at our house within the hour and found the leak and repaired it.  So far it hasn't leaked since then.  They only wanted $20 for the job but I gave them a bit more.  Billie Nunn was so responsive and helpful.  He also gave me the name of someone we could call to re-grout the spa again.  Unfortunately the person we found on Angie's list did a terrible job, he was supposed to have fixed the area that started leaking and obviously did not complete the job properly.  I will be sure to keep BRN Services Inc. card for future repairs!
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Family owned business with over 4 years of experience handling all your pool and spa cleaning and service.

"Great! We had issues with our past pool cleaner. He has been wonderful, on time and friendly! Our pool looks great and we will continue to use his ongoing services."

"Could not ask for better service or quality. Very capable & friendly."