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"Did a great job"

"Installed new oil fired boiler. Excellent job replaced zone valves and left work area very clean, I would highly recommend if replacing your heating system."

"Worst service I’ve ever have experienced. They wanted to sell me the product, never told me that there was an early termination fee and another penalty for an initial offer they gave me. Had double charges every month, once for the oil they provided (which they never told me they were going to provide before coming. They just came without my knowledge and then I find a high amount bill) and another for an “automatic payment” for 500 that they never could explain. The didn’t even fix this issue and it kept happening every month even after I cancelled the service. Then having to call them is a hastié for the refund of the 500. Stay away of this company"

"Oct. 6 2025 it went quick. I received an estimate of The job first. The work was done correctly. It didn't take long. If I need plumbing service again. I would contact Cassidy plumbing & Heating."

"This company was without question one of the best we have worked with. Polite, honest about the work to be done and the time frame to get it done. Our Navien boiler/heat combo went on the fritz during a major cold snap and the holidays, a double whammy. They came out that very day. Jared was our technician, he was awesome. Kelley's was able to get the needed part to fix the issue the next day. He came back not only fixed the problem, but waited for 30 minutes before departure checking the system and making certain everything was running as designed. Since the combo system went down during such extreme cold days, extra pressure built up that didn't present itself until the next day. We texted Jared, he not only responded to the text, he called us immediately, on a Sunday and walked us through what turned out to be a simple fix. Things have been running smoothly ever since. Jared was awesome. This is our families team FOREVER!"

"Issue with Bell Mechanical This past August of 2024 we had a heat pump system installed in the house by Bell Mechanical. Unfortunately, we have had nothing but issues since with the biggest being no heat multiple times and now again today we are without heat in the majority of our house. It is freezing outside, we have a toddler and within the past week this is the 2nd time we have no heat (4th time since the system was put in). Not only is this a life safety issue, but it also is heart breaking to have your toddler tell you they are freezing. Looking for advice on next steps. We have never sued anyone or threatened to sue but this may be the time as we have had nothing but issues since the beginning. From the start we made it very clear that everything needed to be done to code and permitted. We were doing a lot of major renovations at our house and everything was being done to code and permitted. John (the salesman) at Bell said that was not a problem. John also told us that the only additional cost we could potentially incur outside of what he quoted us for the system and its installation would be a $500 fee for the installation of the heat strip. We accepted this and moved forward. After Bell removed our central air system and installed the new carrier system we got his with additional work needed at the tune of over 2k. Needless to say we were not happy. John told us the electrician they use and that if we used that electrician there would be no delay but if we used ours that it would cause a delay. So, we went with what John said as he was the expert. John got the electrician to come down a little in price which we were grateful for. Fast forward to when the building inspector came out to close out the permits for the work Bell did and other work being done at the house, the inspector told my contractor that the heat pump was not done to code. We were told that the electrical for it was not done to code and he could not close out the permit. My husband talked to the electrician Bell gave us who informed us that Bell told him to “cut corners” which was part of getting the cost down slightly. Reminder, we NEVER said to do this, we made it clear that everything needed to be permitted and even paid the permit fees to Bell. Back and forth with Bell and the electrician got the electrician to fix his work at no additional cost but Bell still needed to fix the outside plug which was not to code. Giovanni at Bell agreed that Bell would fix this issue at no additional cost. It has been 3 months now and Bell has still not rectified this issue and Giovanni and John are both nonresponsive to our follow-ups. Bell has also had to come out 4 additional times because our system was not working and again today, we have no heat. Today will be the 5th time they have to come out for issues on a system that is 4 months old. This is not OK. We have given Bell ample time to rectify the issues. Clearly they did not do the install properly and there is also the possibility we have a faulty system. We have never sued someone or went to court but then again, we have never had such large and costly issues."

"Very accommodating to my schedule. Everything neatly done . The final copper work looks like a piece of art. These people know what they are doing make no mistake about that. If you want the best hire this company. They are very knowledgeable and answer all of your questions. They are very easy to work with every step of the way for your project"

"Sales and installation was great. Scheduling was a bit of a hassle. It seemed I had to pester them to get any communication from them to get the project moving. I get that they're busy, but radio silence made me suspicious."

Pack-Timco, LLC Heating and Cooling is one of the oldest and most reputable HVAC companies for over 50 years. Starting in 1967, Pack-Timco, LLC Heating and Cooling begun as a one-man, one-truck service operation by Lawrence C. Pack.\nPack-Timco is a full-service heating and cooling company serving residential and light commercial customers throughout Fairfield and Westchester counties.\n\nWe understand the demands of high-end residential design: discreet elegance, architectural harmony, and absolute performance. That’s why we specialize in tailor-made HVAC systems that integrate flawlessly into even the most ambitious homes.