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"Smooth install of a gas water heater"

"Jeff Griffin really knows heating & plumbing! He also recommended 2 excellent 3rd-party companies: 1. Unlimited Removal and Demolition - to drain, cut up, & remove old oil tank; abate asbestos from, and remove, old boiler; remove oil filler pipes & patch foundation with cement 2. Boxford Chimney Sweep - to run a new flue liner and install a new stainless steel chimney cap We hired J.Griffin Heating & Plumbing to disconnect an ancient "snowman-style" oil-fueled steam boiler with attached "instant" water heater, and replace it with a gas boiler & free-standing gas water heater. Fast. Efficient. Clean. Pleasant & willing to answer all of our questions. All 3 companies provided very high quality experiences! I would hire any/all of them again. Bonuses: Sandy Griffin (with JGH&P), & Daniela Ibanez (with UR&D) provided excellent & timely email & phone support. 5 Stars all around!!"

"In late June of 2023, Neo and his apprentice replaced our water heater. Neo did charge slightly more than Google reported as the average price in our geographic area. However, "you get what you pay for." Neo was diligent, friendly, efficient, and knowledgeable. Neo responded promptly to all telephone calls and text messages. There was no drama with Neo. Neo was a consummate professional. We would definitely recommend S&S Piping and Heat. When we experienced a runaway faucet and a broken shut-off valve in the spring of 2024, Neo was quick to respond. Our over-engineered faucet required more than the replacement of a simple washer. In a professional manner, Neo repaired the faucet, replaced the valve, and corrected a related water-pressure problem. As usual, Neo offered good, solid communications. Yet again, we would definitely recommend S&S Piping and Heat."

"I needed to replace my water heater, Brian was there the same day, and replaced it in ~2 hours. He was professional, and very considerate of the current Covid-19 guidelines. His price was the lowest quoted, and I could not be happier with the work. Will hire again for any plumbing needs."

"I contacted this morning and they arrived with my new water heater around 2pm and finished installing and cleaning up by 3:30pm. Job well done. Worked efficiently and clean"

"We needed to replace hot water heater. William and Scott provided an immediate support. They found that the old heater is broken, brought and installed the new one. All of it occurred in nearly real time. We called on Sunday afternoon and problem was resolved in less than a day. Many thanks!"

"I can't praise Angel's work enough. He replaced two bathroom toilets. a faucet, and shut-off valves for me. He is very neat and precise and explained exactly what he was doing and why. There were some surprises once he began the project, but he handled them and didn't charge extra. His prices are reasonable and he even cleaned the area once he was finished. He brought along all the parts he thought he might need. I've hired plumbers in the past who didn't have the correct replacement part and I had to pay extra while they left to pick it up. Angel came prepared to get the job done in minimum time. He also recommended a great brand of faucet when I asked. My new bathroom faucet operates so smoothly - like a hot knife through butter. I couldn't be more pleased!"

"They were very fast to respond to my call and were able to send someone within two hours. The replacement of the hot water heater went well. For the water pipes they use copper crimp fittings instead of soldering so it will be interesting to see how that holds up over the years. My only concern is how they ran the gas line. They use Gastite CSST which is fine, but the CSST is run so it goes downward then back up and then downward again before it enters black pipe that has a moisture trap. It seems to me that if there is any moisture it will end up in the CSST instead of the trap. In addition, there is a pretty good bend in the CSST right before it goes into the trap section. Also, Teflon tape was used on the all the joints instead of joint compound. I think I will get someone from a different company to come in and take a look at it."

"We have had several Sila visits in recent months - all exceptional. VISIT 1: We had old pipes and valves that limited our dishwasher, so we had that replaced. While there, the Sila agent suggested we replace some of the attached lines and managed to streamline our hookups by removing some of the unneeded valves and connections no longer needed. VISIT 2: We similarly had a great visit and instal from David, who did a very beautiful install on our new water heater. He removed the broken unit, improved the connection design, put in improved valves and labelled each with a tag, then tagged other connections through the basement."

"In January, Jeff came to service my boiler, which had been shutting off randomly and required several resets. He broke the bad news that the boiler would need to be replaced relatively soon, but understood my need to plan for it and was helpful in providing information without "mansplaining." He talked through options and answered questions. When I was ready, I didn't hesitate to go with Jeff and crew for the replacement job. The quote was fair and I trusted him and his team to do right by me for such a big investment in my home. The system that was installed is practically a work of art! They even tucked the new water heater around the corner from the original spot, creating more space in the main walkway area of the basement. They were communicative, prompt and cleaned up after themselves. It's been 3 months and the new system seems to be working beautifully. Looking forward to seeing how it performs and saves on heating costs during the colder months. I'll keep calling Griffin Heating & Plumbing for all of my needs."