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"In late June of 2023, Neo and his apprentice replaced our water heater. Neo did charge slightly more than Google reported as the average price in our geographic area. However, "you get what you pay for." Neo was diligent, friendly, efficient, and knowledgeable. Neo responded promptly to all telephone calls and text messages. There was no drama with Neo. Neo was a consummate professional. We would definitely recommend S&S Piping and Heat. When we experienced a runaway faucet and a broken shut-off valve in the spring of 2024, Neo was quick to respond. Our over-engineered faucet required more than the replacement of a simple washer. In a professional manner, Neo repaired the faucet, replaced the valve, and corrected a related water-pressure problem. As usual, Neo offered good, solid communications. Yet again, we would definitely recommend S&S Piping and Heat."

"Prompt, courteous service. Replaced sump pump. Seemed very competent and professional. Grateful that he was able to provide sane-day service to a new customer."

"Water heater installed within two hours, with some hiccups in between."

"What a great guy! The furnace and the water heater went out at the same time. I was freezing! It was all sorted out the same day. Angel was able to remove my old water heater with a new one. I plan on hiring him again, Thanks, youâ re an Angel!"

"I contacted this morning and they arrived with my new water heater around 2pm and finished installing and cleaning up by 3:30pm. Job well done. Worked efficiently and clean"

"Highly satisfied AGAIN in a second job with Mouradian (hot water heater earlier). This time was a replacement of leaking cast iron sink waste pipe imbedded in the wall/floor between two condo unit bathrooms. Eric Mouradian is very no-nonsense, fast in his estimates, and reasonable in his pricing. The plumber who did the job, Rich, was excellent: friendly, efficient, and clear about what was going on. He understood immediately that his first instinct, to open up the ceiling and wall of the downstairs bathroom should be avoided if possible, to limit wall repairs to one bathroom instead of two. And he then quickly figured out how to do it and did it. The cost was considerably less than the quote of a competitor, who misdiagnosed the problem at first, refused to put his quote in writing, and showed no interest in keeping wall damage to a minimum. No comparison."

"On a Friday night, our boiler shut down. We reset it and eventually, it started working on its own, but we called Jeff and left a message, because who knew whether it would stop working again. We didn't indicate that it was urgent--since we had heat at the time that we left the message--but Jeff called back shortly after we left the message anyway. He said that he'd be in our area and would take a look at the boiler the next afternoon (a Saturday). That turned out to be a good thing, since the problem recurred a couple of times overnight. And then, when it became apparent that the boiler was shutting down constantly and our problem needed to be fixed right away, he went to complete his other scheduled jobs, and then came back to our house and stayed until almost 8pm on a Saturday night to repair our boiler. The price was very reasonable too! On top of that, it's not as though we were regular customers. He never heard of us before, and yet he went waaay out of his way to accommodate us. On a scale of 1 to 10, we'd give him a 14. He's going to get all of our business from now on, and he should get yours too!"

"Two men, Jerry and Tommy, arrived on the morning of May 19, 2017 to install the system. Tommy dug a hole on one side of the house, poured a concrete foundation in said hole, and also set up metal tubing, which created a stand on which the condenser sits to protect it from runoff. Meanwhile, Jerry was inside, drilling holes through my bedroom and dining room interior and then exterior walls for the refrigerant pipes which run from the condenser to the air handlers. He mounted each air handler high up on the wall. There was also electrical work performed to connect the units to the main panel in the basement. The whole job took several hours. Both men worked quickly and efficiently. At the close of it, Jerry presented me with my remotes and instructions, and showed me the basics. I used the system for the first time just a couple of nights after installation. The first night (it was the start of a heat wave) the air from the system was cool-ish - tolerable, but not quite as comfortable as I'd hoped - but I was still uncertain about the controls so I didn't tab down the temperature. The second night I did tab down the temperature, and that's when I found out that, though the fans and vanes in both air handlers worked, the cooling mechanisms did not. Considering the amount of money I'd just spent i was more than a little upset. Visions of law suits danced in my overheated head that night. I called the next morning. Jerry came out that day and diagnosed the problem (something to do with the solenoids, or maybe it was the thermistors). In any case, he did fix it, and this time, it worked as designed, and has done so ever since. I should add that NETR offers a service contract. Despite the added expense - for me, 234.99 a year for 3 years (the annual rate is fixed for that period, plus I get a 5% discount) - it makes total sense to have this complex system undergo periodic maintenance. I will pay the total at the time of the first inspection, in 2018."

"We were very pleased with the work that the Genove technicians did. They removed our 40-year-old gas boiler and associated water heater and replaced it with a new system. They tested the new system carefully, put explanatory tags on all of the relevant pipes and faucets, and cleaned up well. The team members were polite and worked hard. We had similarly good experiences when Genove technicians came to repair our central AC system. They were knowledgeable and efficient, got the system going again, and the price was fair. We continue to use this company for heating and AC repairs."

"This is my sixth time using the service from Andrew at Local Plumbing and Heating. He is quickly available, efficient and thoughtful. He is trustworthy: I know he will take care of everything I asked for and thinking ahead for great ideas. I used his service for major home projects and I strongly recommend him for everything: from water heater tank replacement to gas lines installations."