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"Basement demo and waterproofing, sump pump installation"

"From the initial phone call to the completion of the job Quality 1st provided top notch professional service. A couple points which makes this easy to write. Communication is key whether in person or via telephone and Q1 was exceptional in this regard at every point. Telephone conversations with customer services was pleasant and cordial, never rushed or snotty. Paul our salesman was here for quite a while answering questions and assessing our needs in the basement. Of only was he on time for our appointment he was about 10 minutes early too. The cost of this project was a good chunk of change for us but after too many times of shop-vac’ing water we knew it was time to bite the bullet and move forward with making life a little easier and not have the issue of when will we get water in the basement again hanging over our heads. I was impressed that Quality 1st uses their own products and has their own R&D facilities. As for the installation, enough cannot be said for the crew that was here. I got the call at 9am they would be here in 20 minutes and at 9:20 they were backing in my driveway. I met the foreman Mario and his 2 helpers. We went into the basement and they looked around and asked if I had any questions. We had almost everything out of the basement and what was left they covered in plastic. By 9:50am they were running the jackhammers. We have a 1,500 sqft ranch and these guys worked all day, they didn’t stop and worked their tails off. I can’t remember exactly when the jackhammer stopped but by 2 pm the channel was dug out and they were beginning to lay out for the channel that carries the water to the sump. About 4pm Kyle showed up to assess the job and see if I had any questions or concerns. We spoke about the job and we went downstairs to see the progress. He stayed on site for about 45 minutes after making sure I was comfortable with how the job was going. By 5:15 or so the job was completely finished. Before they left Mario went over everything regarding the sump system. As far as cleanup, this is a dusty job. Concrete dust is ultra fine and they did a fantastic job of not only sweeping but they also dusted off areas which were not covered in plastic. They left no mess to speak of., I was very satisfied with their work and attention to detail. It’s easy to nitpick any job at anytime and there is nothing I would call them out on. Finally as for the functionality of the sump system I wish I had a comment on that at this time. We’ve lived in our house for 25 years and until around Thanksgiving of this year (2018) we’ve only had water about 4 times. Between Thanksgiving (2018) and New Years (2019) we got slammed 4 times and nothing since. With the symptoms of how our basement got water, I feel comfortable with the system Quality 1st installed and am confident they will stand behind their work and warranty. We’re also happy this is transferable to the next homeowner when we sell the house and it is an excellent selling point when the time comes."

"The team arrived on time to do extensive work on my basement floor and walls and outside underground drainage issues. They worked tirelessly all day to remove old concrete, lay a new pipe system, pour new concrete, install sump pump, and seals. They prepped the walls and sealed and painted with Loxon paint. Radon seals were included in the redone areas. The outside work included installation of a new underground drainage pipe with pop up exit drain. A rubber membrane was installed behind the house siding. We?ve had several days of heavy rain since the waterproofing work was completed and the basement floor and walls have remained dry. We recommend Basement Gurus to other homeowners experiencing waterproofing problems for dependable and satisfying solutions."

"Fast Estimate , had many estimates from other companies and Waterproofing One was the best price for Us , Joe was very confident and knowledgeable and gave Us good suggestions for our leaking basement, the crew that installed the French drain inside were great, install looks very professional. I figured we’d have a mess to clean up after the install understandably. But wow they did an incredible job cleaning up afterwards. Not a speck, they even spent time cleaning off the driveway and front lawn. We have been through one major rain storm since the install and not a drip of water. So far so good , we are getting an expected 3” in the next 24 hours and it’s a relief to know I don’t have to stress about rain storms anymore!"

"We are extremely pleased with the job Enviropro did in our basement. The price was reasonable (relative to others we contacted), and the sales call was friendly without the high-pressure nonsense of some other waterproofers. One key to my decision to hire them is that the Lifetime Warranty is backed not just by EnviroPro, but also by the national company that created the system they use. The work was done according to schedule, with far less dust and mess than we expected. The crew were very communicative and they cleaned up after themselves. It's like having a brand new basement. We couldn't be happier, and do not hesitate to recommend Mike and his staff."

"They responded quickly and had someone out to inspect my basement quickly and at a convenient time. They inspected my basement and recommended an $8,000 treatment. Everything they said made sense and the materials and methods they specified seemed appropriate. That was more than I wanted to spend, so I decided to try a DIY fix first."

"We have worked with Quality First Basement for 20 years. First job was the triple sump pump which has been excellent. Next was the refinishing of our basement. Another superb product and experience. Today we had new flooring installed. Once again, the product and workers were excellent! They were on time and so respectful. The floor is so attractive. This is a company that has only gotten better over the years! I highly recommend it! Rachel Padian"

"Very hard working crew who efficiently waterproofed my basement and also laid new walkways. Had to wait initially, but once work commenced, the team completed the project expediently. I would hire this team again."

"Our experience with BQ Basements was top notch during the whole process, from our initial estimate call all the way through installation. Harry, the Sales Associate, fully explained the entire process in a way we could understand, and patiently answered all of our many questions. He provided great research material, and was always very responsive to our calls and emails, while we decided on the direction of our project. Ryan, our Project Foreman, and his crew were incredible from start to finish. They were the consummate professionals--on time everyday of the project, respectful of our property, and left our property cleaner than they found it. Ryan took great care to make sure we understood every step of the process, frequently asking us to inspect their work. When something was damaged during the demolition part of the project (as accidents are bound to happen during these kinds of projects), he swiftly took ownership and fixed the problem immediately. We couldn't be happier with the service we received from BQ, Harry and Ryan, and will wholeheartedly recommend them to others (in fact, I already have!)."

"They did a great job! From the customer service Dispatcher Eric. Eric’s of great help in a moment of crisis along with his excellent follow ups skills. The installation services from Mike was processional, courteous, experienced and very knowledgeable. It was great being serviced by Alliance Services professionals. I would definitely use them again and highly recommend them."