
Serving Canton, OH and surrounding areas
In business since 1984
Free estimates
Credit card accepted
"Here's the good, the bad and the ugly. Bob spent a lot of time answering my questions and was very thorough on the initial consultation. Pricing was comprable to three other estimates I received during that time but wasn't the lowest. Here's the good: We decided to go with a pre-selected shingle that wasn't in stock with Bob's suppliers but he did find a local supplier that had just enough on hand at the last minute. He passed along only the small upcharge for the more expensive shingle. Installation quality seems descent. Shingle overhang is nice and even and visually looks very neat. Bob said he would give us extra winterguard rapping on the back edge of roof for no extra cost due to the amount of soffit overhang. I was especially impressed when his team supervisor actually fixed a problem caused by the previous roofer repair and did not charge me for it. The bad: 1. After a long wait time to begin work I seem to keep getting longer, there was another two-week start delayed due to the supervisor having problems with his truck. During this time the weather turning cold and icy. 2. I asked Bob if he would supervise the job but he said he is not on the job sites but that I can trust his team supervisor who has been with him for over 20 years. So I did. When I came home from work one day the waste dumpster was parked right in front of my garage doors. Someone assumed that I would not need to get in and out of the garage. That was a very bad assumption because my wife is a fall risk and needs to park inside the garage. This was in December and the driveway was becoming icy. The dumpster was moved promptly to the proper spot but no one contacted me to ask me where I wanted it located in the first place. 3. During installation Bob and I walked around to look at the progress and I noticed the roof paper was torn on a corner of the garage. He said his team would make it right before shingling over it. The Ugly. On the final walk-through Bob told me that a deck railing post cap was damaged from his team's work. This was not a big deal and the post cap was only $10. But he did not have the damaged cap nor was it found anywhere. I think his team threw it away. More likely this was a diversion for much more damaged railing that I did not find until the spring because the snow was falling during the final walk through. See the attached pictures. There are scratches, scuff marks, and tar marks on three six foot spans of railing that were not there before. My neck is relatively new. The scratches and scuff marks on the railing match the angle at which they threw off old pieces of shingle that hit the railing. I sent the pictures to Bob along with the itemized replacement cost of all the railing pieces. Total was $174. This was the first week in April when the snow and ice was finally all gone and I was out on the deck and noticed it. To date Bob has not responded. Just be aware of what you're getting into with this contractor and if you're willing to risk the bad and the ugly for the good. I will not recommend Northeast Ohio Renovations to any of my friends or relatives. That's a big price to pay for $174."





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