Get matched with top foundation, basement or crawlspace waterproofing / encapsulation pros in Carbondale, PA

"Work done. 2 weeks later, Hurricane Ida. Basement dry"

"The employees that arrived to do the work were good workers. They were either unaware of the contracted work or mislead. They were not going to install the J Channel per the service agreement, and they had planned to backfill the ditch with the earth they had removed. The contract called for the ditch to be filled to surface with gravel. The installers called the office and explained that a J Channel was agreed on and someone from the office delivered it to satisfy my request. They were going to install the J Channel in segments vs one solid piece across the length of the ditch. I told them the segment seems would allow the water to get thru the J Channel and weep thru our foundation once more. They did the work as I requested but had I not been there or had I been a customer that did not know any better, this job would not have been done correctly or as agreed upon in the contract."

"Fast response, and they know what they are doing with basements and foundations."

"The price I paid was phenomenal when you weigh the peace of mind I got! Every time it rained all I could think about was whether or not my basement was flooding if I wasn’t home! Ever since Phil and the basement experts were there I have had no further issues! Highly recommend them!!!"

"Some of the big companies charge an exorbitant amount to waterproof your basement. Bracken was very fair and reasonable with their price, as one company wanted 4x more for the same work. Dan was very professional and communicated well throughout the project. Bracken completed the job in the quoted time frame and the work was nicely done. Our basement is now completely waterproof with an interior French drain along the perimeter, carbon fiber straps to reinforce the wall that is bowing, and the downspouts to our gutters rerouted to a dry well. We are very happy with the value, professionalism, and quality of work that Bracken provided. Our family highly and enthusiastically recommends Bracken Waterproofing!"

"Lukas, Jason and Dalton did an amazing job on our foundation repair and waterproofing! Such nice, reliable guys to work with!"

At Highlander Waterproofing & Foundation Repair, we are the area's trusted experts specializing in basement and crawlspace waterproofing and encapsulation, along with foundation repair services for bowing and buckling walls, floor and wall cracks, and full foundation rebuilds to name a few. When you contact Highlander for a free inspection, you are choosing a BBB A+ Accredited, two-time Torch Award for Ethics Winner, with our most recent years 2021, 2022!

"15 years ago, I had another basement waterproofing company, with a local office, work on another area of our residence. When I attempted to contact them to work on this area or tie it into the current setup, I found out that are no longer in business due to Covid 19 issues. The other branch offices would not accept the job since they operate independently and said it would be best to replace the whole system. Kiss that lifetime warranty goodbye. Did not want to replace the whole system. We contacted Basement Waterproofing Specialists thru Angie's list. Thier representative, Dean S., came out the next day, listened to us and not pressure us for a decision. The crew a couple days later, arrived on time (8AM), Worksite preparation & the job began immediately thereafter. The crew of 4 worked like a well oiled machine. They knew what and when actions needed to be completed and they did it efficiently. They cleaned up after they were finished & showed/tested us how the pump should work when the reservoir fills up. By 2:30 PM they were done."

"The man who came out to inspect my house foundation, Tom Kelly, was very polite, informative, and honest. He did a thorough inspection and spoke with me about my concerns. He let me know that the foundation of my house was in fine condition and no work needed to be done. I had previously had another company inspect my foundation and declare I needed a crawlspace wall pinned, and they were going to charge me $6, 600! Because Basements Love Us, Inc. was honest with me and didn't try to invent a problem that wasn't actually there, I wanted others to know they can trust this company and if I ever need work done in the future, I know who to call. Shannon at the office is also wonderful--very responsive and professional. It's nice to know there are still honest people out there!"

"Initial project: Grade B.  Overall went well.  Only reason for a B is that they noted that they were going to put a trench around my laundry sink as a means to prevent damage if it overflowed.  But when they came back to do the job it wasn't done.  Overall I haven't had a drop of water since the install so that is very good.  The rep was Adam. <br /> - !!!! UPDATE 20131125: Spoke to Jeff Johnson GM, he noted that this wouldn't have been an option in the first place as it could pose a local issue (gray water pumped outside the home. <br /> <br />  Warranty: Grade A. Adam (rep) noted to me that no matter where (not through windows or above obviously) water came in (walls or floor) that the warranty would cover it.  Well you don't get the warranty until after the job... and guess what?  Water up from the floors isn't covered.  Not cool. <br /> - !!!! UPDATE 20121125: Spoke to Jeff Johnson GM, he noted that this condition is covered.  My mistake. Grade changed to A. <br /> <br /> Basement windows: Grade F.  Called them and had them out to estimate putting in a basement egress as well as the other basement windows.  The rep (Brett) came out, measured, etc.  Then nothing.  I called.  I called.  The customer service team told me on numerous occasions that the "president of the company" was going to call.  He never did.  Eventually, a sub or partner of theirs called me and provided me a quote over the phone (for the egress - the didn't do the other windows).  The quote was blind and didn't take into consideration any of the data that Brett collected during his visit.  This ordeal was a TOTAL waste of my time. <br /> - !!!! UPDATE 20131125: Spoke to Jeff Johnson GM, he noted that this rep is no longer with them and that he should have provided an immediate quote for the windows.  The only time the sub should have called is for the egress...  <br /> <br /> Customer service: Grade C.  They provided a mold remediation treatment as part of the basement water proofing.  One of my walls not is showing signs of something.  So I called.  Nothing.  No call back.  Nothing. <br /> I regret going with this company.  I should have bit the bullet and spent the extra $$ to go with their competition. <br /> - !!!! UPDATE 20131125: Spoke to Jeff Johnson GM.  He will be out in 2 days to treat the location and noted he will install a hose into my dehumidifier so that it drains into the system.  <br /> - !!!! UPDATE 20131127: Jeff was out, assessed the situation and provided a clear path to resolution.  I have homework but his team will be out to solve the problem. <br /> - !!!! UPDATE 20140115 Grade changed to C.  Jeff's team corrected the issue to my satisfaction."