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"will review after work is complete"

"As far as we can tell, the work was effective at stabilizing our foundation, and the on-site crew led by Luke was great, informing us of their progress along the way. However, we expressed in advance our concern about protecting some of our landscaping. We were assured the crew would have boards to cover landscaping on which removed dirt would be piled. This turned out not to be the case. I’ve had quite a bit of expense and labor to restore landscaping that was damaged during the work. This damage could have been avoided. Foundation Recovery sends out $500 coupons to advertise for their work. My attempts to contact Joe and FRS to honor even a part of the $500 coupon to help defray my landscaping costs have gone unanswered. Our salesperson, Joe, was not present during the work and has not been responsive to our followup inquiries. We are very disappointed in the poor customer service from Foundation and its representatives. I cannot recommend this company based on their failure to address our up-front concerns, lack of response to our followup requests, and the false advertising that is associated with the coupons."

"That's my "concrete stamped and decorative walk" the right. Project was completed Apr. 2024 and my original review would have been 5 stars. I need to upload a "now" picture. By early summer we started getting cracks. Contacted Joe and asked him to come by and look at it, and he said it was too hot to repair concrete. Texted him again late fall and he'd had surgery. Then early Spring I texted him again twice with no response! Since there was no warranty I honestly didn't expect him to fix the cracks, but he's the expert and I wanted him to look at it and recommend a sealer, crack filler, or whatever we needed to get! There are at least six cracks now, two that will cause corners to chip away. Two stars is being pretty generous at this point!"

"I am completely disappointed and appalled with this company. I received the worst customer service and professional I have ever experienced with a "professional" company. The gentleman who came to my house to do the free estimate wrote the quote on the back of his business card as the "official quote." He said they could get the work done in the next 2 weeks, which I was impressed with because gutter companies are super busy right now. So I said that sounds great and he would be in touch to schedule an appointment, giving me a chance to quote a couple other companies and have the option to say no if I found a better deal. Two days later some guys show up at my house at 8 AM in an unmarked truck saying they were at my house to do the gutter work. I had not received an official quote OR a written or verbal notification of the appointment. Fortunately for them, I needed my gutters fixed as soon as possible and they had a comparable price, so I let them do the work. Immediately the workers started blaring their music which woke up my stay at home mom neighbor and her daughter, they were extremely unhappy!! The workers also left cigarette butts, screws and other debris all over my driveway, yard, and on the street in front of my house!! The work was done in a timely manner and it seemed like they did good work so that is a plus to this all. THEN I started getting hounded by the manager of the company about a payment. I had still not received ANY formal information what I would be paying for, and I had to ask multiple times for it to be given to me before I gave them a payment. On the quote it said I did not have to pay until January, however my phone was getting blown up for a payment (and they were not accepting of the payment to be mailed in with the quote for my own validity purposes). Then, a few days later, the owner of the company emailed me to get a free estimate on my house?!?!?! AND the guy who had already come to my house to do the estimate called me again to schedule an appointment. I was completely taken back that they had no record of my address or having the work documented in their system. FINALLY, once I had a verbal conversation with both the owner and manager, I realized there was a warrantee on the products put on my house but was never given the information of that, even from the beginning quote (remember the price was written on the back of a business card). So they promised to email that information in case anything were to happen I knew what was covered and how to go about getting things replaced. But, over a week later I still have not received an email with all this information; it is NOT MY JOB TO HAVE TO AS FOR THIS INFORMATION!!!!! All in all, the gutters are great and I am impressed with the quickness of getting them up; BUT everything else about this company is a complete disaster and a mess. I WOULD NOT RECOMMEND THEM TO ANYONE ELSE, PICK ANOTHER COMPARABLE COMPANY WHO WILL GIVE YOU THE CORRECT PAPERWORK AND INFORMATION FROM THE BEGINNING!"