Get matched with top in Carpentersville, IL

"Have used them 3 times. Always quick to response and easy to work with. Once I called them on a Sunday and no advance notice. They showed up right way. When I called them for service that Sunday, there was no mention or hassle about how it is Sunday and emergency call and extra charge that and service fee that.... Solved the sewer line problem and charged me normal rate and kept me updated during the whole process."

"Scott and Mike arrived promptly within 2 hours of my call. They attempted to clean out the sewer line from house out to street, but due to length of the pipe was unable to clean it out.
The next morning they showed up with a 3rd guy, Brandon. They dug down in the front yard and installed a "clean out tee" and cleaned the sewer pipe.
They laid out wooden boards all over the front lawn to place the dirt on as they started to dig. 
Afterward they cleaned every thing up very nicely. Grass and areas around where the clean out tee was installed suffered no damage.
Very impressed with how Scott, Mike and Brandon too extra care to protect surrounding area and they left everything completely cleaned up. 
All 3 guys were very prompt, curteous, professional and seem to take pride in their job.
Any other plumbing job I have in the future, I will definitely call back those guys at H2o Plumbing.
"clean out teeNo complaints.
"

"This guy is the man! I called him because my kitchen sink was leaking and my disposal sounded like it was dying. He came out and super honest and professional. He fixed the garbage disposal in about 30 seconds and then looks at my pipping. He told me that I needed new pipes under the sink and have me an estimate of $250. He then went to bathroom sink bc it was also leaking and told me I needed a new faucet. He came back 1 week later and replaced All of it! The pipes were $250 and the faucet was $250 (because he had to buy it and then install it) I will use him all the time moving forward!"

"It went well. The team came and rodded the sewer as agreed. However the work I needed was not covered under the deal I purchased. They worked with me though and arranged it so that I only paid the difference in price between the deal and work they did so that I didnt have to vo theough the trouble of doing a refund first."

"After checking with a few companies I decided to go ahead with Great Lakes Refinishing.  Matt arrived on time and did a great job.  Everything was taped and cleaned up afterwards.  The ONLY negative is that I was told it would take 4-6 hours while it took 8.  But since I was in and out all day that was fine.  The tub looks fantastic!
"

"It was great!  They did an excellent job.  They were very careful to not destroy the yard except where they had to dig.  They had to bring a back hoe into my back yard and the run to the storm sewer was quite a distance.  It took a while to get scheduled because of weather and emergencies that they had, but I was ok with that since mine was not time critical.  I was very impressed that they layed down  plastic to put the dirt they dug up on so that it didn’t mess up more of the yard.  The guys were very professional and friendly.  I have had this project done 2 other times since I have lived in the house 12 years.  I told them this and they took it to heart and did everything they could  (larger pipe, etc.) to ensure I would never have to have this done again.  I wish I had had these people do the job the first time.  I feel very confident that the job was done right!"

"It went well! The repair was very extensive but they did a great job. They were very professional and I would highly recommend them."

"Very well but I am still waiting on the plumber to return and replace a clean out plug cap damaged when the opened it up to examine the sewer lines."

"Everything was fine. The technicians were nice and they did their job."

"I have used this company many times in the last 5+ years. They always did well. I really liked Fernando, very friendly and did the work well. But I called around Wed 09/16/2015 and left a message for a simple toilet repair (float). I got a return call from the office saying that he was very busy and that they would call back on Thursday w/ a day/time. No call came. When I called back on Friday they said they would call back on Monday. No call ever came. I sent an email a few days later w/ my concerns but no reply.
I understand being busy. Just say "We can't do it in the foreseeable future", but no replies shows a lack of respect/caring for the customer.
I'm very disappointed. I would like to speak w/ someone from there to "calm the waters". I'm not looking forward to finding another plumber.
UPDATE:
Since my writing of the above review, where I gave a 'D', Maria contacted me to help resolve my complaint. During that call we smoothed over the rough edges and the next time I need a plumber, I assured her, that I will continue to use Essential Plumbing as my plumber. I am now changing my review to an 'A', as prior to the 9/15 incident that's how I always felt of their work."