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"Justin was very responsive. Same day service. Excellent work product."

"I was very impressed from the beginning to the very end of my shower project with Patriots. They were able to take an empty space in my bathroom and create a plan for a shower that would fit in that space. I especially liked how I was able to see and feel some of the components they were going to use, let me pick the colors I needed and showed me pictures of how my new shower would look went it was done. All the workers were very respectful of my house while doing the job, very knowledgeable and explained what they were doing as they went along working. I would definitely recommend Patriots Bath Remodeling to anyone needing to either replace or start a new project in their bathroom."

"In November 2024, I signed a contract for bathroom work to replace the tub, shower walls, fixtures, install a glass piece and floor. Where upon I gave a 1/3 deposit. The contract stated that work was to begin on January 6,2025. It did not start till February 19th, but was not notified till I called to confirm the start the date was on schedule. I gave another 1/3 payment when work started on the 19th. Work was completed except for the glass piece where upon I gave a final payment of 1/3, minus $500 for glass and rod installation, and finish trim around shower walls. After inspection of the job, I found it to be very unsatisfactory, plus several damages to my walls, woodwork and stains on carpets. I made several attempts from February-May to contact Bath Flip to get work completed and got no response. The glass piece was finally installed in April. So here it is 6 months later, and my bathroom work is still not completed. I have spent hours cleaning and patching walls. "

"Two men arrived to do the job, they were both very courteous and professional. They did an excellent job, the shower looks great and they entirely cleaned inside and the staging area outside where they cut all the materials. I highly recommend them."

"Kevin arrived on time and did an amazing job. Cleaned and removed all trash and left everything spotless. I highly recommend."

"I was very impressed from the beginning to the very end of my shower project with Patriots. They were able to take an empty space in my bathroom and create a plan for a shower that would fit in that space. I especially liked how I was able to see and feel some of the components they were going to use, let me pick the colors I needed and showed me pictures of how my new shower would look went it was done. All the workers were very respectful of my house while doing the job, very knowledgeable and explained what they were doing as they went along working. I would definitely recommend Patriots Bath Remodeling to anyone needing to either replace or start a new project in their bathroom. "

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"Hired Bay State to take out my old bathtub and shower and replace it with a new walk-in shower. Fabio, the installer, and Daniel, his helper, were excellent! Very professional, efficient and took an eye sore of a bathroom and made it a gorgeous place to take a shower in now. From the beginning, everyone I dealt with were friendly, helpful and professional. Jim, the design consultant, helped us decide on what we wanted and how we were going to get it accomplished. The owner, Jen, was helpful in explaining some things we weren't too sure about and the girls in the office, Sarah and Destiny, were pleasant and patient as we had to re-schedule several times for various reasons on our own part. Bay State accomodated us at every turn. It's a rarity these days to find customer service like they have here. It was a bit expensive but you also get what you pay for. The craftsmanship was excellent and the product itself is top notch. It is MADE IN THE USA, also!"

"Great company to work with, highly recommended. Steve was easy to work with, communication and attention to details was the biggest highlight. He did a complete rough and finish plumbing for us including water heater installation"

"This review is hard because I have previously used this business several times over the past few months. However, I’m so profoundly disappointed in the service I received from Super Service Today last week that I feel compelled to share my experience. Two months ago, I told Super Service Today about a basement leak in the utility room. They charged me $180 diagnostic fee but couldn’t identify the source of the leak. I was assured that things looked as if they were in working order (i.e., water heater, piping, and boiler) and that I would get consideration for the $180 diagnostic fee I paid (without getting a diagnosis) if the leak were to recur. Well, the leak recurred in the basement utility room 2 months later. The "consideration" that I was promised went out of the window once they got their initial payment, and I was charged an additional $5000 for the replacement of a new water heater. To make matters worse, their plumber failed to ensure that the tenant’s hot water and heat were functioning after the water heater installation. The tenant understandably complained, so I reported this to Super Service Today. They inform me that their plumber never switched the valves back on, so they sent the same plumber the next day. Since the door was locked and I out of town, I had to pay $200 for a locksmith to unlock the basement. Super Service Today refused to pay for locksmith despite the fact that the need for the locksmith was a direct result of their mistake: leaving the valves off. After the plumbers comes, he then says that there must be an electrical problem with the relay box because the heat and hot water still won’t turn on. Despite the implausibility that the electrical wiring and/or relay box that were perfectly functioning with the bad water heater would suddenly malfunction with the installation of a new water heater, we have an electrician come over the next day for another $450. The electrician tells us the obvious: there is no electrical problem and all the systems are receiving the appropriate signals, that the boiler is hot, and that the issue is clearly plumbing. Additionally, the senior electrician (who has 20 years of HVAC experience) says that the proximate cause is that the plumber introduced an air bubble into the system during the installation of the water heater. I verbally share the summary of the electrical diagnostic information with Super Service Today at 11:43 am Eastern time on Friday, and finally after a second call, the plumber calls me back at 3pm who says he will share it with the office. I don’t get a call back (this is now the 3rd day for my tenant without heat or hot water), so I call back in 1.5 hours, later only to be told that addressing an air bubble in the boiler is out of scope despite the fact that it was introduced during their $5000 water heater installation. Furthermore, because it is now at the end of the day, they would have to charge me an emergency fee of >$150 (for nights/weekends) + $180/hour to diagnose their own incompetence. I passed, put my tenants in a hotel, and hired a trusted plumber who solved the multiple problems in a couple hours. Yes, that’s right, in addition to introducing an air bubble into my previously functioning system, my plumber documented that they erred in the installation of the water heater. It’s no wonder why there was no heat or hot water. I can deal with infrequent mistakes, as everyone is human. I can't suffer people who make mistakes and don't own them, blame other people (like the electrician), and want to charge you exorbitant amounts to fix their own blunders. That's unacceptable They were paid to leave everything in good and working order. Instead, they left me in a lurch, with large out of pocket costs, and very unhappy."