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Michael arrived on time.  He was very professional.  I showed him the faucet that needed replacing.  He noticed my air conditioner hose was rather close to the old faucet so when he installed the new one he put it at an angle so it would be easier to hook up the hose.  I really appreciated this observation.  I also asked him why my front faucet would rattle the pipes when I turned it on?  This was not the reason he was here but Michael took the extra time to analyze the situation.  It was discovered that my pressure reducing value was only working on the pressure in the house and not with the outside pipes.  He suggested a new pressure reducing value be installed in the proper place to accommodate the high water pressure both inside and outside.   He explained what the cost would be for the part and his labor.  I really appreciated Michael taking the time to answer all of my questions and going beyond the service call to analyze my other problem.  The quality of his work was great and it is so nice to have someone that I can depend on for future maintenance issues.  He does more than plumbing and I will definitely use him in the future for work that is required around my house. 

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"Kelly came and did the work. He was excellent. He checked out the problem and explained everything to me. He took care of the problem then ran his camera and showed me the cleaned pipe. He was friendly and very professional. He showed great customer service and was willing to answer questions in a respectful and professional manner. I would recommend this company for any plumbing needs."

"Dan from Expert Plumbing called me about 10:15 AM on the day of the new shower installation to get some additional information on what I needed done, and then again when he was about 10 minutes out. When he arrived, just shortly after 11 AM, he went over Expert's pricing (i.e., cost of the service call, hourly rate and minimum,etc.) and after looking very briefly at the plumbing, had me sign an invoice assuming two hours of labor (the worst case scenario in his mind). However, he explained that if he completed the work in an hour or less he would write up another invoice for one hour minimum labor charge. Dan then looked at the now exposed plumbing behind the bathtub. He saw no evidence of any leakage along the bathtub piping or on the floor during a careful inspection. However, he was unable to pressure test the piping and soldered connections because the water had been turned off and the shower-install contractor had already cut the copper piping to the now-demolished shower. He then focused on the corroded (due to hard water) nipple. It took some effort but with the correct internal pipe wrench he was able to remove it. I had purchased four nipples of differing lengths in anticipation of replacing the corroded nipple. Dan installed one of the new nipples so that a new tub spout with a threaded connection can be installed. Overall, the labor he performed took around 45 minutes, with most of that time expended on removal and replacement of the recalcitrant corroded nipple. In summary, Dan was courteous, personable, and professional. Before leaving he modified the invoice to one hour of labor, as he had discussed upon arrival. I would use Expert Plumbing, Heating, Air, and Electrical again if needed."

"Mike was tremendous. Our Rheem water heater gave out and needed to be replaced. But Mike saw that the water heater was still under warranty by Rheem. Mike made a phone call on our behalf to Rheem, got us a replacement heater for free, then just charged us for installation and warranty."

"I have had 2 different plumbers from Salt City Plumbing at my house and they have both been excellent! Kind helpful and going the extra mile, telling me how I could easily fix some plumbing issues easily myself. And doing an quick and excellent job with the things they worked on. They respected my home by keeping the work area clean, leaving no mess. They both saw that there were more things that I needed done than I had thought and they took care of some of it without charging me anything extra at all."

"It was a fantastic experience from start to finish! Thought I needed something more and Jerik walked me through the ins and outs of water softeners and helped educate me! Very kind and professional! He told me the pros and cons of the water heaters and helped me make a decision based on my living situation! Will definitely be calling them for future plumbing!"

"Everything went pretty good. They were very professional and clean."

"The whole process was amazing! Jeff was very professional and educated me very well on my area and water and what system I needed for my situation and then just a couple of days later they came over and installed it quickly and I was good to go. Great company, great people, great price, and I would recommend them to anyone needing a water softener or reverse osmosis water filtration system."

"Great. He professionally installed and finished staircase hand rails and shower grab bars. He also repaired and rehung a couple of doors so they shut properly."

"I own a flower shop in South Jordan, and my water heater broke and leaked all weekend. Jeff with Pond's came in and looked at it on Monday, gave me a quote, and had it fixed by Thursday. Having warm water is important for my business, and even though I knew they were so busy, he made the repair happen as quickly as possible. He was honest about cost, my options, and timing. I would highly recommend Pond's Plumbing!
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