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"Excellent communication. Arrived on time. He would not wire the water heater, so we did the wiring to the breaker box ourselves. He did a great job with the install to the tub. He also fixed a leak he discovered for another $150+. The entire project was very expensive, but I got two estimates and they were the same - but the other estimate included the wiring."

"Repairs done in timely manner. Frank explained whatâ s wrong and expectations on how long can the water heater last before possibly replacing it"

"It went well. We had a previous company out to work on it 3 years ago. The Master Plumber found the issue to be the original home owners did not do any of the pump replacements to code. Also the pipe underground to the well was under code for the pressures involved. He would warrenty his work but only until the old pump. His request was to change it all. Dig a trench to the house and replace it all with stronger pipe. If he could do it of course the price would be higher but he would warrenty for 20 years. While working he would show us all the evidence of why the upgrade as well as the process. Meanwhile his price was pretty good. He gave a flat price in the beginning and it didn't change or fluctuate throughout the process even though a lot of manual labor was required just to get to the original repair area. Overall i would hire them again. I would say they are trust worthy and knowledgeable about their stuff. He punctual for his appointment times as well. All in all 16 hrs of labor, many feet of pipe, and a few dozen fittings."

"Tyler was very easy to work with. He clearly explained what repairs needed to be done and gave me a really fair quote. Would highly recommend!"

"Larry from Fitch was very courteous and punctual. He was straight forward that he was more of an HVAC repair person than that of a hybrid water heater repair expert. He called Bradford White technical support and tried to trouble shoot the error codes that popped up. With tech support he was able to reset the water heater so that the error codes did not appear. He acknowledged that he was not sure if the problem was correctly addressed and cautioned that it might recur. Since this took a bit of time to trouble shoot, the labor cost proved quite substantial. Although I have no complaints with Fitch or Larry, I might have to look for someone more experienced with hybrid water heaters if the problems/error codes were to recur."

"This is probably the best and most responsive service provider I have ever dealt with in Charlottesville.  I have dealt with other plumping issues (leaking washer hookups; burned out hot water heater; septic pumping) and have gone with different providers for each.  Roto-rooter was by far the easiest to get a hold of and fastest to ever make it to my place (and it was after hours!).  We noticed water backing up from the basement floor drain and called the main office at ~6:00pm.  The office picked up right away and contacted a technician and he called me back within 10 mins to give me an ETA as he was stuck in traffic.  Even with the traffic he was at our place and looking at the problem by 6:45pm!  I was floored!  I've never had such fast service!  
Buzz, the technician, was super helpful and personable.  He explained what he was going to do and his problem solving process and the different outcomes that were possible.  He also provided approximate cost estimates for the different scenarios that could be causing our problem.  It was very clear and informative, I feel much better prepared for the next time we have problems.
That first night Buzz attempted to find the clog with a camera (which my 5yo son got a total kick out of), but it made it all the way to the tank without finding it.  Which meant he was going to have to dig up the access hatch to look inside the tank.  Unfortunately, it was dark by then so he marked it off and had to come back the next day.  He felt so bad about not being able to fix the problem that night and was super apologetic.  He was just the friendliest guy.
Anyways, the next day Buzz dug up the hatch and pulled out a big old ball of roots that was blocking up the drain!  Fixed!  Maybe it was because he did such a great job explaining all the potential costs that when he rung up the final price we were delighted that it was so low!  Only 300 and change - we were really expecting about $600+ for the work he did.  I feel that Buzz gave us a really good deal - I think because he felt so bad about not being able to help us that first night.  :)  A+ for Buzz.
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We specialize in plumbing services, repairs, inspections, installations, and more! We guarantee your satisfaction, and we won’t leave until the job is done right. We pride ourselves on the quality work we provide, while delivering great customer service! Check out all the services we offer below and call -or- click to schedule a free estimate today!

"Great company, stands behind its work. Highly recommend."

We are committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty, and personal responsibility. Our distinction is the quality of service we bring to our customers. Accurate knowledge of our trade combined with ability is what makes us true professionals. Above all, we are watchful of our customers' interests, and make their concerns the basis of our business.

At Robertson Electric, we're proud to serve our community, and we look forward to keeping you comfortable for many years. With a dedication to excellence and customer satisfaction, our professional team provides award-winning service in heating, air conditioning, electrical, plumbing, and indoor air quality in Charlottesville, Virginia, and surrounding areas. \n \nOur founder, Bill Robertson's vision of delivering exceptional service at a reasonable rate has guided us for over 50 years. As one of the largest full-service companies in the area, we take pride in serving long-standing customers, ensuring their homes are comfortable year-round. \n \nWe believe in customer service, guaranteed satisfaction, and a commitment to quality. Our expert technicians handle every job with precision and care to ensure the best service and customer experience possible. \n