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"First Eric is a super nice person! Definitely knew what he was talking about, charged us appropriately for the work and made sure everything worked efficiently before leaving. Honestly the best experience I’ve had with a home issue/fix! Definitely recommend!"

"Hired for fireplace sweeping ($179) and dryer vent cleaning ($179). They noted that the chimney chase cover was sagging and holding water. Gave us a quote ($1,179) to replace the chase cover, which was completed a couple of weeks later. We are completely satisfied with the experience and would recommend this company."

"Mr. Gomez was great!"

"I used Netzel Plumbing twice a few years ago. I had positive experiences both times, so when my master bathroom toilet in my condo started running at night, I decided to use them again to resolve the issue. Big mistake. I don’t know if they’ve changed management or ownership, but my experience this time was completely different. The plumber came out on December 23 to inspect the toilet and told me that it looked like the issue was that the flapper seal needed to be replaced. He said he didn’t have that type of seal with him and needed to run to the store. He purchased the seal and came back to install it. He told me that the fill valve and angle stop should be updated as well, but it wasn’t urgent. He took out the old fill valve but then said he’d need the water shut off to install the new one. I had told the person who set up the appointment that my building needs advanced notice to shutoff my tier’s water and had been told that wouldn’t likely be needed. The plumber said I could schedule that at a later date since it wasn’t urgent. He noticed the tank was taking while to fill up so poured water from his bucket into the tank and then had me pay the invoice. Since I trusted his expertise and he seemed eager to be off to the next appointment since he was behind schedule due to his previous appointment, I didn’t ask him to stay to make sure the new seal worked properly. I assumed it would, but the next day I was unable to flush my toilet and when I tried filling the tank up with water it wouldn’t stay in the tank. I emailed the main address and texted the plumber to let them know the issue, which I thought might be due to the new seal since I did not have any issues flushing or the tank holding water before the appointment. The plumber said he’d try to find time to come out over the weekend, but since it was a holiday weekend, I said it could wait until Monday. No further word from him or any response from the company until I called back twice on Tuesday before finally having someone gets back to me. I relayed the problem to the company and they said the plumber would come out Wednesday night to check out the toilet. He came on Wednesday with another plumber and said the new seal was working, but sediment must be causing blockage in the fill valve from when he was working on it the previous week. I was told there was nothing he could do to fix the toilet and that I’d need to schedule yet another appointment to install a new fill valve and angle stop. I feel frustrated going from having a working toilet before my first appointment with Netzel to a week without a working toilet after the plumber’s first visit. In addition to being left without a working toilet, I also think I may have been overcharged. As a single woman, I’m always cautious about being taken advantage of, but thought I could trust their company due to previous experiences. After paying the invoice, I noticed how much higher the cost was compared to my 2018 appointment for a similar issue in my guest bath toilet that required a new seal as well. This 1.25 hour appointment cost me $247, yet I was charged $116 for 1.5 hours work on a similar toilet issue. I would hope they wouldn’t unfairly charge me higher pricing, but with all of the issues I’ve had with them this time, I can’t help but wonder if I was. I’ll be using another plumbing company to fix the toilet Netzel messed up since I sadly don’t feel I can trust them moving forward."

"We’ve used MD Plumbing for multiple things over the years and always appreciated their attention to detail, promptness, and fair price. They also recently solved a mystery odor coming from a new sink/faucet install that our contractor couldn’t figure out. I so appreciate that they hung in there with me until we found the source!"

"Dryer Vent Wizard came to my home on Weds. July 11 to clean my dryer vent system. I am on the third floor of a walk-up condo building. Mory looked at the system and outside. He said he could clean the system from inside my condo, did not need access to the roof and quoted me a price. There is a $49 service call charge which was never mentioned, so be advised. I agreed and he went to get the equipment. He needed to use a small ladder I had. It made me a little nervous to see him perched on the ladder and my washing machine so I keep looking over to make sure he was safe. He said "people watching make me nervous" so I stopped (if you do hire, I advise watching anyway). After about 20 minutes he was done. Mory knew I was getting a new washer/dryer on Saturday. When the new washer/dryer came on Saturday the 14th, the old one was taken away. While the delivery/installers were taking the old one down, I looked into the accordion tubing that goes from the dryer to the vent. It had lint in it. So I stuck my hand on and was able to go midway up the tubing and pulled out nearly a vacuum canister full of lint. When the installers were attaching the new according tubing, I mentioned this and one said, "it looks like he hardly cleaned anything". I will admit that I did not get on the ladder and look into the vent system leading out so I cannot say what condition that is. However, after seeing all the lint left in the tubing and paying $274.00 for that, I am QUITE angry. I certainly feel I did not get a full service cleaning as contracted. "Mory contacted me and apologized for not completing the job as commissioned. He offered to return and do another cleaning but as I had the job finished when I had the new unit installed, there was no need. We made alternative arrangements which were satisfactory to both parties.""

"Steve arrived promptly to change out a faucet and to assess a shower head that was too high for us to safely reach. Steve replaced our laundry room faucet efficiently and solidly. Such a relief to have one that works properly. Steve recommended an alternate fix to our high-reach shower head. He will look through the hardware options and see what Graham can provide. At least, we know the direction to pursue."

TKS Interior Design and Remodeling of Glen Ellyn is one of the leading design+build companies in the area. We specialize in whole house remodels, new house interior design services, as well as kitchen and bathroom remodeling services. We design and remodel residential spaces across Glen Ellyn, Wheaton, Naperville, Elmhurst, and the rest of the Chicago area.\n\nFrom design to installation, our experienced designers ensure each element is customized to your lifestyle. We have been creating functional and elegant living spaces for our clients since 2006 so that their lives can be both comfortable and stylish.\n\nOur house remodeling services are tailored to each client's needs and are driven by the individual nature of the project. In each space, we strive to create functional and aesthetically pleasing environments for you and your family. Visit our website and explore our design portfolio to discover more about the projects we do.

"I’ve been using One Hour for years and they are great! No contractors - their technicians work directly for the company. Great customer service & communication!"

"To start the process, I had to give them a credit card number. I paid for the repairs on February 25, 2025. On September 18, 2025, they charged $87.54 against that same card even though they had performed no new services for me. This is unauthorized use of my credit information. "