Get matched with top bathtub installers and replacers in Christmas, FL

"Fast & quality service"

"These guys did an absolutely awesome job, Anthony and his partner were great. they worked so great together and was so polite. I would recommend them for sure Dianne Cassidy"

"They did a great job"

"Buyer beware! Terrible customer service and negligent technicians. Bath Fitters Orlando installed our tub and the overflow drain leaked shortly after install. The leak damaged my air handler control box/ wiring (located one floor below the tub) and cost me over $600 to have an electrician fix. I called service who sent the original installer who claimed to fix the problem. I discovered that actually, he just plugged the overflow drain with caulking. Contacted service again who said â another service call would be $200. I protested and received a call from someone in upper management a day latter. In that conversation I had, with someone in NY, who told me four times in 20 a minute conversation â they were in business to make money, not lose money on service calls. When the leak was (obviously) not fixed, another serviceman was sent out. After cutting a hole in a closet wall and one failed attempt, he was able to properly connect the drain pipe correctly and removed the caulking from the overflow. The customer service has been appalling. Bath Fitter has been unresponsive - no callbacks and straight to voicemail. It is been beyond frustrating because if the tub had been installed correctly, I would not need any service. This posting was sent to Bath Fitters a week before posting and no response tells you the level of service and warranty. I have video, photos and witnesses, so I will be going to small claims court as after many attempts to handle this outside of court, they have shown no interest in doing the right thing to correct their mistake. I will also be contacting the Better Business Bureau in an effort to protect the public."

"Great! I would hire Bill again anytime."

"Very professional did the work and was very hospitable"

"4 Years later, we are finally done with our “12 to 14 week project” that started with S&W Kitchens. This is after they abandoned our project, we had to get an attorney involved, and hire a different contractor to complete the project. Before the design was finalized, we reduced the scope of the project to pull out some major items. S&W revised their price for the project based on the changes we made. Despite the scope being significantly reduced, they came back with a price well above the initial numbers that had a greater scope. The information communicated from the office to their field was mostly inaccurate and caused issues. Due to the lack of organization, poor communication, inaccurate documents, we lost count of how many times things needed to be reworked. You would think a company being in business for 40+ years and having multiple locations throughout central Florida; organization, management, and communication would be their strong suit. We had 3 different superintendents over the life of the project. We had to constantly keep stepping in to get things corrected multiple times and keep things moving along. It would still be going on had we not done that. We needed to get the head of the field out of Orlando involved. Our thoughts were this would get things back on track. Reflecting on everything now, it accomplished nothing, dug the hole deeper, and wasted more time. We tried to get both owners, out of Palm Harbor and Orlando, involved to address the issues. That also yielded no positive results. The root of all the issues that were experienced trace straight back to ownership. This was a top-down issue where their decisions to have the personal in the roles they were in did not allow for things to work. When the owner describes in their online professional profile, playing multiple rounds of golf each week and walking their dog everywhere, you start to question if their priorities are focused on their business. Having company “retreats” in Utah where no one could be reached for a week when issues were occurring on the project was another upper-level decision we were surprised to see. Everyone we worked with appeared to have good intentions. They were just tasked with responsibilities that were outside of their own skill sets or limited by what management/ownership would allow them to do. As an example, having the designer get involved with coordinating, scheduling, or ordering of materials did not yield a good result. Stick to design, where their strengths are and nothing more would have helped. We wish we had known what we were in for prior. Had someone shared this type of experience, we would have sought out a different company. Our project was wrapped up in July 2024 by a different contractor who did an awesome job. This was 4 years after we started vs. the 12-14 weeks in the contract. During the first 15 months of our project, I witnessed a 25-story mid-rise go up from caissons set to occupancy and a high-end custom home go from foundation to the homeowners moving in. If you are considering having S&W Kitchens do your project, hopefully, our experience shares more insight into what can occur."

"Exceeded expectations. Crew was wonderful and respectful. Quality of work was perfect. Was able to discuss questions along the way. Highly recommend, our kitchen and bathroom are now beautiful and functional!"

"I have used this company for several projects over the past few years - exterior painting, bathroom and kitchen remodels and garage ceiling repair work. The owner was always on top of things and very helpful."

"The bathroom remodel went fast and efficient. They were professional and the work turned out beautiful. I would definitely recommend them if you are looking for a bathroom remodel."