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"Contract Agreement Date: June 20, 2025 Parties: Keystone Remodeling and Restoration Services, DuBois, PA (Phone: 814-849-8490) and William & Shawn Johnston Scope of Work: Keystone Remodeling and Restoration Services (“Contractor”) agrees to: 1. Remove existing carpeting and install new flooring in approximately 1,700 sq. ft. of space. o Customer will supply the flooring materials. o Determination of whether transitions are needed will be made after floor removal. 2. Repair kitchen lighting at a cost of $50.00 per man needed. 3. Install a customer-purchased shower at no additional labor cost. Labor & Materials: • Labor will be billed at $75.00 per man-hour. • If Contractor supplies any materials, a 15% markup will be applied to the cost of those materials. • Drive time is charged one way starting at 8:00 AM daily. Estimated Duration: • Flooring installation is estimated to take approximately one week. Start Date: • Work is scheduled to begin July 21, 2025. Payment: • On June 20, 2025, William & Shawn Johnston paid Keystone Remodeling and Restoration Services a $1,500 down payment toward the project. • Project Update – July 7, 2025 • On July 7, 2025, Keystone Remodeling and Restoration Services traveled to Lowe’s to pick up the flooring materials for the project. Due to the flooring not fitting on the Contractor’s small trailer, William & Shawn Johnston arranged for a U-Haul truck to transport the materials to the residence. • Upon delivery, the crew from Keystone Remodeling and Restoration unloaded the flooring and placed it in the living room. Additionally, the Contractor assisted in removing items from the home and loading them into the U-Haul for the Customer. Project Update – July 21, 2025 On July 21, 2025, at 8:00 AM, Keystone Remodeling and Restoration Services entered the home of William & Shawn Johnston to begin scheduled work. The crew removed carpeting throughout the home, completed all flooring installation, removed the old bathtub, and installed a new shower surround. On July 25, 2025, Keystone Remodeling and Restoration Services returned to the home of William & Shawn Johnston to complete the remaining scope of work • Remaining Balance Due: $1,542.82 • Payment made via Check #640: $1,542.82 Final Statement: William & Shawn Johnston were informed by Keystone Remodeling and Restoration Services that this payment represents the balance due for all work completed as of July 25, 2025. Project Update – July 28, 2025 On July 28, 2025, Shawn Johnston received a phone call from Keystone Remodeling and Restoration Services. The Contractor stated that they had miscalculated the final total for the project and claimed a remaining balance due of $800.00. Payment was declined to make any further payment, stating that any miscalculation was the Contractor’s responsibility. It was also noted that the shower was not functional, as the material placed on the pipes had solidified, preventing proper use. Project Update – August 4–12, 2025 • 08/04/2025 – After using the shower, a leak was discovered. Shawn Johnston contacted Keystone Remodeling and Restoration Services to report the issue. • 08/05/2025 – Keystone Remodeling and Restoration visited the property to repair the leak. The crew instructed that the shower not be used for 36 hours. • 08/09/2025 – Upon resuming use of the shower, the leak reoccurred. • 08/11/2025 – Shawn Johnston called Keystone Remodeling and Restoration to report the leak. The call was not returned; however, a voicemail message was left. • 08/12/2025 – Shawn Johnston again called Keystone Remodeling and Restoration to report the continued leak. No response was received. Following the lack of response, Shawn contacted Angi List to report the problem and was informed of the process for filing a formal complaint against the Contractor. Complaint Summary: • Keystone Remodeling and Restoration was paid for work that included installation of a fully functional shower. • The shower continues to leak and is not functional. • The Contractor has allegedly refused to complete necessary repairs unless an additional $800.00—an amount disputed by the Customer—is paid. • The Customer believes this constitutes an attempt to collect funds not owed and is effectively being “held hostage” for payment. • The Contractor has not provided requested billing documentation from Lowe’s for materials purchased. Despite being paid a total of $11,262.82—well above the initially discussed project cost of approximately $8,000—the Contractor has: 1. Failed to deliver a fully functional shower, which continues to leak despite multiple repair attempts. 2. Refused to address the ongoing leak unless an additional, disputed $800.00 is paid. 3. Not provided requested receipts or proof of material purchases from Lowe’s. 4. Confirmed on July 25, 2025, that the account was paid in full, then later attempted to alter the final balance. ________________________________________ "

"Excellent work. Brody and his team did a great job. They remodeled our bathroom and we are happy with the results."

"Best company ever!! Shannon got us a next day appt. Kurt our salesrep was awsome and didnt make us sit thru some long winded presentation. Compared to other companies we got a great fair price and our basement that was flooded is now dry as a bone! The workers really work hard and finished our entire basement in less than 2 days. They cleaned things up so welll after it was like they were never even there!! 5stars all the way!! If u want a great job and dry basement hire Basements love us!!!! Thank u"

"I was extremely happy with how my bathroom turned out. It was exactly how i wanted but even better. Thank you so much Kish !"

"B & E Roofing completed the removal and replacement of my 2500 sq ft roof in a single day, using our <br /> preferred shingles and perforated ?Deck Armor? underlayment.  The five-man crew was polite and careful to <br /> wear booties inside the house.  B & E?s Roofer Buggy was very impressive to watch.  <br /> It received the old roofing materials easily, as its hydraulic mechanism positioned it immediately under the eaves.  <br /> When finished, the Buggy was withdrawn, and the contents were deposited into a waiting dump truck. The shingles were delivered by a hydraulic arm directly to the roof with great efficiency, allowing the front roof section to be shingled while the <br /> back section was being stripped.  <br /> Although my home is 50 years old, the chimney flashing has never been satisfactory. They fixed this by fashioning a ?cricket? triangle that directs the flow of water around the chimney.  I tested it with a hose at full flow, and it managed the extra water easily.  <br /> They even made an extra trip to remove any remaining debris and nails. <br /> I can highly recommend B & E for Angie?s members.  They are efficient and up-to-date,  providing a great value to <br /> their customers. <br /> <br /> <br />"

"Our sales consultant Rob Culbertson with Pella in McMurray Pa is extremely knowledgeable and professional. Rob is very affable and personable. Both my husband and I enjoyed doing business with Rob. Also, the installers were wonderful. John K and his entire crew were professional, extremely courteous and very hard working. All of the installers were invested in our complete satisfaction with their work. We are now enjoying our windows and patio sliding glass door."

"Everything they did was done very professionally and in a timely manner. I'm completely satisfied with all the work they did for me."

"The work The Allied Mand E has done for me was pricey but excellent. You get what you pay for. <br /> In November 2008 I had Allied replace my 40-year-old heating boiler. The crew was very professional and friendly and did the job correctly, and at what I consider to be a fair price. <br /> In December 2008 I had Allied Mand E replace all under-cabinet plumbing and the fixtures associated with the four sinks in my house (built in 1968), one kitchen, two bathrooms, and one basement. This was the high priced part, but in the nearly four years since, I have not had a lick of problems with the work that they did. The single plumber that performed the work was both professional and a regular guy, who likes Led Zeppelin so there was music while he worked (I supplied). <br /> In 2011 I had Allied service the boiler that they installed in 2008. That too was pricey, but I did not have any problems following the service. In the past I had my fuel oil supplier, Nittany Oil Company, do the boiler service twice for significantly less cost, and BOTH times there were problems nearly immediately afterward, for which Nittany had to send a different technician to fix for no charge. I will be requesting boiler service from Allied from now on. Again, you get what you pay for. <br />"

"Both jobs went well..My wife and I are very happy with the work done."

"Very pleased. First of all they were the only company that would take on such a hard, large job late in the fall. Everything they said they would do, they did and did it well. They kept in constant contact with us of when they'd get there and what was being done while doing the job. They also cleaned up after the job. Everything went very smooth in spite of the weather conditions. Bill Hanik was easy to work with and was very helpful."