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"Contract Agreement Date: June 20, 2025 Parties: Keystone Remodeling and Restoration Services, DuBois, PA (Phone: 814-849-8490) and William & Shawn Johnston Scope of Work: Keystone Remodeling and Restoration Services (“Contractor”) agrees to: 1. Remove existing carpeting and install new flooring in approximately 1,700 sq. ft. of space. o Customer will supply the flooring materials. o Determination of whether transitions are needed will be made after floor removal. 2. Repair kitchen lighting at a cost of $50.00 per man needed. 3. Install a customer-purchased shower at no additional labor cost. Labor & Materials: • Labor will be billed at $75.00 per man-hour. • If Contractor supplies any materials, a 15% markup will be applied to the cost of those materials. • Drive time is charged one way starting at 8:00 AM daily. Estimated Duration: • Flooring installation is estimated to take approximately one week. Start Date: • Work is scheduled to begin July 21, 2025. Payment: • On June 20, 2025, William & Shawn Johnston paid Keystone Remodeling and Restoration Services a $1,500 down payment toward the project. • Project Update – July 7, 2025 • On July 7, 2025, Keystone Remodeling and Restoration Services traveled to Lowe’s to pick up the flooring materials for the project. Due to the flooring not fitting on the Contractor’s small trailer, William & Shawn Johnston arranged for a U-Haul truck to transport the materials to the residence. • Upon delivery, the crew from Keystone Remodeling and Restoration unloaded the flooring and placed it in the living room. Additionally, the Contractor assisted in removing items from the home and loading them into the U-Haul for the Customer. Project Update – July 21, 2025 On July 21, 2025, at 8:00 AM, Keystone Remodeling and Restoration Services entered the home of William & Shawn Johnston to begin scheduled work. The crew removed carpeting throughout the home, completed all flooring installation, removed the old bathtub, and installed a new shower surround. On July 25, 2025, Keystone Remodeling and Restoration Services returned to the home of William & Shawn Johnston to complete the remaining scope of work • Remaining Balance Due: $1,542.82 • Payment made via Check #640: $1,542.82 Final Statement: William & Shawn Johnston were informed by Keystone Remodeling and Restoration Services that this payment represents the balance due for all work completed as of July 25, 2025. Project Update – July 28, 2025 On July 28, 2025, Shawn Johnston received a phone call from Keystone Remodeling and Restoration Services. The Contractor stated that they had miscalculated the final total for the project and claimed a remaining balance due of $800.00. Payment was declined to make any further payment, stating that any miscalculation was the Contractor’s responsibility. It was also noted that the shower was not functional, as the material placed on the pipes had solidified, preventing proper use. Project Update – August 4–12, 2025 • 08/04/2025 – After using the shower, a leak was discovered. Shawn Johnston contacted Keystone Remodeling and Restoration Services to report the issue. • 08/05/2025 – Keystone Remodeling and Restoration visited the property to repair the leak. The crew instructed that the shower not be used for 36 hours. • 08/09/2025 – Upon resuming use of the shower, the leak reoccurred. • 08/11/2025 – Shawn Johnston called Keystone Remodeling and Restoration to report the leak. The call was not returned; however, a voicemail message was left. • 08/12/2025 – Shawn Johnston again called Keystone Remodeling and Restoration to report the continued leak. No response was received. Following the lack of response, Shawn contacted Angi List to report the problem and was informed of the process for filing a formal complaint against the Contractor. Complaint Summary: • Keystone Remodeling and Restoration was paid for work that included installation of a fully functional shower. • The shower continues to leak and is not functional. • The Contractor has allegedly refused to complete necessary repairs unless an additional $800.00—an amount disputed by the Customer—is paid. • The Customer believes this constitutes an attempt to collect funds not owed and is effectively being “held hostage” for payment. • The Contractor has not provided requested billing documentation from Lowe’s for materials purchased. Despite being paid a total of $11,262.82—well above the initially discussed project cost of approximately $8,000—the Contractor has: 1. Failed to deliver a fully functional shower, which continues to leak despite multiple repair attempts. 2. Refused to address the ongoing leak unless an additional, disputed $800.00 is paid. 3. Not provided requested receipts or proof of material purchases from Lowe’s. 4. Confirmed on July 25, 2025, that the account was paid in full, then later attempted to alter the final balance. ________________________________________"

"We had a shed pad installed for our new shed. Bob really worked to make sure we understood the different types of pads we could get as well as the ground leveling process. He was the only contractor we talked to that put the pad in the ground (excavating some dirt) so that it didn't just sit on top. As an added bonus, he swiped away a patch of really thick ivy that we've been struggling with. When scheduling the pad, he did delay the installation due to weather issues, showing real concern that if we didn't delay at least a day, the installation would be less than the professional level he likes to leave with. I left for the morning to go to work and when I came home, the pad was ready for a shed.
Bob shows a concern for his homeowner's well being in all matters and is very knowledgable. I fully recomend him to anyone seeking a similar install, and will consider Rock-a-fella's when ever I have a gravelly/patio/deck need in the future.
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"He was responsive. I sent him an e-mail out and he called me within an hour."

"Purchased coupon on August 11, 2011.  Because I was remodeling my kitchen myself after work and weekends, I didn't have time to deal with the creating the room drafts, plans, layouts or measurements she required.  I did contact Jill and explain the situation and she was very understanding.  She said because I contacted her, not to worry about the deadline.  I remained in contact with her over the next few years (that's how long it took me) and when I was ready around the start of 2014, she worked hard to provide her new design.
A true professional and great person to work with.  The design was spot on and my wife and i were very impressed.  Thank you Jill.
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"Did many jobs for me siding, windows, closed in patio and did a garage addition"

"The company representative displayed superior knowledge of his business, was friendly and very professional. He explained in detail the work to be done, the product (s), warranties of product and labor."

"Amanda was really very good!  At first I was very skeptical, thinking why did I pay money to just speak with someone on the phone about my kitchen remodel project... but after just a few minutes of her addressing some of the issues/questions I emailed to her earlier, I knew it was worth it.  It was very clear that she knew her business and she gave me several ideas that I had not even thought about.  I told her that I would definitely recommend her to friends and I will very likely use her again myself for my next home project!

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"John Schuber from the company visited on both days while workers were here.  Both remediation technicians were professional, courteous, arrived at appointed time, and worked a full day.  Always covered floor in our entryway so would not mar it. Technicians wore protective equipment and changed their suits 3 times daily. First day, erected containment area at top of basement stairs, removed moldy drywall and applied sealant to concrete wall, wiped down entire area and all items in that area with chemical to kill all mold and spores, vacuumed area with HEPA filtered equipment, ran air scrubbers all day and overnight. Second day wiped down entire area and items again with chemical, revacuumed area with HEPA filtered equipment, and left air scrubbers to run a couple of days over Christmas. Returned and removed their equipment and containment material.
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As a locally owned and operated business we feel invested in our clients and constantly strive for customer satisfaction. We won't leave until the job is done right! Call or click to schedule an estimate today!

"Seth , Bill and their crew have done a wonderful job on our remodeling projects . They are dependable and have completed the work in a timely manner. We would definitely use them for other projects in our building ."