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""They sent the tech out quickly and did the job. They explained very well what was going on, what they had to do, and did a great job of fixing it""

"Called for an electric fan that was not working and was told it needs to be replaced. Not charged for service of checking it. I had an outlet that needed replaced that I had forgotten to mention which he was able to fix while he was there."

"Great, Josh was awesome. Gave me an estimate then completed the project right away."

"Wonderful, very professional, excellent quality work, very quick and clean. Great price and really nice people."

"Awesome job"

"I had Mr. Electric out to my house on June 19 and showed the electrician, Sean, and his apprentice, Jeff, 4 items that I wanted to have looked at and repaired. Those items were: 1) 2 outlet boxes in a shared wall that were not perfectly aligned so had intermittent grounding 2) an outdoor light replaced with another standard outdoor light that I provided 3) some wiring in a switch checked for safety 4) a suspected weak breaker replaced. After showing them all 4 items, Sean repeated them back to me before giving me a verbal estimate of $662, which seemed reasonable for all 4 items. They were not able to complete the items that day and asked to return. I asked if it was okay to have my parents there instead of me when they returned since I work full-time and Sean agreed. I walked my parents through the list so they understood the work to be completed. Sean and Jeff returned on June 24 and spent approximately 30 minutes in my house. Sean and Jeff only completed 2 of the 4 items but I was billed the full $662. When I got home, my dad walked me through the work. They installed the outdoor light to satisfaction and fixed the grounding issue upstairs by running about 6 inches of cable per outlet to another area of the box. They won’t replace the breaker due to the manufacturer no longer being in business and not wanting to use another manufacturer’s breakers, which I understand from a safety perspective. They also did not rewire the switch. According to my dad, all they did was remove the faceplate and verify the ground even though the issue that was expressed to them was weird jumpering inside the box. On the Mr. Electric website, they state that they offer free safety inspections so I should not have been charged for this. My dad also informed me that Sean claimed he knew nothing about the breaker even though I distinctly remember mentioning it and it being on the verbal list when I received my estimate. I never received a formal written estimate to verify that this was a part of it but as a regular customer of their partner business, Mr. Rooter of Cleveland, this was normal procedure to me. My dad also let me know that even though he had offered to turn off the breakers, Sean did all the work without turning any off. This is a safety concern and is against the NFPA Electrical Code (70E, Article 110.3). I did not initially receive an email statement so I called on June 24 at 4:50pm and requested it because I did not understand why I had been charged the full $662 for only partial work. I was informed the email had failed and they would resend it. When I received the bill, there was a charge for Troubleshoot and Minor Repair (which claims a safety inspection is also included) and a second charge for a ceiling bedroom square. I didn’t have them do any ceiling work so I am not certain what this charge is for. The only note is to hang a customer light. I called back at 5:05pm and asked to speak to someone about the bill. I was told that the manager and Sean were not available but that they would be sent a message to call me. I also marked a zero on a survey I received and received a text that I would be contacted. After not receiving any response, I called back on Wednesday, June 26, at 10:27pm due to shift work and left a detailed voicemail and informed them I would be disputing charges. I made sure to leave both my number and my dad’s should I not be available. To date, I still haven’t received any response. My understanding was that my quote was for all 4 items since before receiving it, Sean had repeated them back to me. 2 of the items were not completed and if I had known I would still be charged the full amount regardless, I would have sought out another electrician. They were in my house for 30 minutes and I understand that electricians charge to the nearest hour or per job but $662 for an hour’s work and <$5 of materials seems absolutely ludicrous. I was previously a satisfied customer of the associated Mr.Rooter Plumbing but after this experience, I won’t be using either business."

"I hired Paul to put in a tile shower in my upstairs bath. My husband had already removed the tub and started some of the work. Paul was very accommodating at working with what my husband had done. He and his crew put in the shower floor and even made me a little foot rest in the corner. They put in the new faucets and body jets for me and did all the tile work. He also worked with Crystal Illusions to get the glass and shower doors ordered. My shower is wonderful and I am so happy it is finished. Thanks guys."

"Andrew’s work went above and beyond what was requested. He is very talented and conscientious. Would use him again in the future."

"They did an excellent job installing attic stairs. We need to have work done in the attic (insulation and electrical work) and did not have easy access to do either job. Everything was nice and square and fit properly. They were working with cutting through old plaster ceiling. The trim was attached and the plaster was repaired like new."

"It was great!! Kris did a beautiful job. He was reliable, professional, respectful, and personable. He is a very hard worker and was always on time. I’m already thinking of more work he could help me with!! And while he was here he replaced my front door knob and locks too!"