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25 years in plumbing and pipefitting

"ll remember him in the future.I haven't been able to use my gas log fireplace in years. It was impossible to light and the pilot would never stay lit. I contacted the Gas Guy. Chris came out, cleaned the pilot, changed the thermocouple, added embers, put a longer stem on the gas knob and I was sitting in front of a beautiful fire that very night. Chris was very polite, thorough and informative. I would recommend him to anyone needing experience concerning natural gas connections and I will remember him in the future. Plus, he's a really nice guy. <br />"

"Found the problem quickly but didn't have the part with to repair it. Took about 20-30 minutes to go get part. Everything else was fine."

"Although more involved than originally planned he got it done. A copper pipe needed to be run under an addition to the outside wall and he got it done. No problems since the work was done. <br />"

"When the furnace would not start, I called Gilley for warranty replacement of the inducer. <br /> The first visit confirmed my request but I was charged $70 .  I agree that it had to be verified but I didn't expect to be charged for it.  When the part came in the serviceman replaced it and charged me another $87.  There's something wrong with charging for warranty work.  It really should be billed to the manufacturer.  At the very least, I should have been informed of the charges in advance. <br /> <br /> I had the service tech look at the chimney cap (from the ground) while he was there.  He said that someone would call me to check it out.  I was never contacted. <br /> <br /> Earlier this month I contacted Gilley to ask for an additional discount for cleaning furnaces in the 5 homes I own,.  I was told that someone would check and call me back.  No one ever contacted me. <br /> <br /> Last year was my first experience with Gilley when they installed a new furnace in one of my homes and I was very pleased with the whole process.  I know that the owner is cutting back on his involvement and perhaps this explains my dissatisfaction this time. <br /> <br /> Please note that my "C" grade for professionalism is not intended to reflect on the service tech but on the company as a whole."

"Amazing customer service by this business.  The woman on the phone was so responsive that one day I called and the phone was switched to fax.  She saw my number and called me back to see what I needed. <br /> The came out to diagnose the problem or rather what was broken on the electronic ignition for the pilot light on my gas fireplace.  The service rep was able to manually light it so I could at least use my fireplace in the interim.  They were able to track down the part, order and install it in a very timely manner.  I strongly recommend this company. <br />"

"Ryan was great called just before he showed up. Great work and reasonably priced .made out same day I called even with record high temps .would call again in a heart beat"

"all work was done in timely matter and cleanup was done thanks you for doing such a great job would recommend this company and would use again in the future thanks again <br />"

"They're honest and do a good job. I trust them. The last service cost me about $300, which I thought was fair. I don't have any complaints about them. They always have it done when they say they will."

24-7 Service, No Overtime Charges (except Sundays and Holidays)