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"Excellent timely response. Quality water heater installed and they upgraded the pipes, valves and connections for a first class installation. Pricing was very good - exactly what they quoted."

"Gerald from Reddi came out same-day when we had a gas leak that required our natural gas to be shutoff. He spent over 30 minutes explaining all of the options available to me - where to route the new pipe, what to consider about replacing the water heater, etc. He took the time to answer my questions and get educated. I got other bids, but so glad we went with Gerald and Reddi. He and Brandon were able to knock out our job in less than a day, and there was a lot of work to be done! They worked hard and had great attitudes. We passed our city inspection with flying colors and are so grateful for the Reddi team that made this process a little less painful. Definitely recommend them and Gerald!"

"Took his time and really done us a good job Very happy and grateful that we no longer have to worry about that Gas!"

"EXCELLENT SERVICE BY BRAD I discovered a small leak comingl from my pipes leading to my Reverse Osmosis. I called Ben Franklin around 4pm and was guaranteed a technician would come over. Brad called to say he would be over a little after 8pm if that was okay. He was so thoughtful of the time since he was coming from other jobs. When he came over he assessed the leak source and repaired it. To make sure it was okay, we agreed to run the regen. Brad was kind enough to put the salts in my RO. Upon running the system, a new leak occurred. Brad gave me options both of which were a little too costly. Brad offered to clean out the part that was leaking and sealed it with more dope and sealant. He saved me a lot more money doing it that way and when he ran the regen, the system worked without leak! I will have to purchase a new RO at some point but for now, with funds so tight, he helped me get through this problem especially since it was a weekend I was going to be away. Bradâ s compassion and kindness along with his knowledge and professionalism makes him an OUTSTANDING employee for Benjamin Franklin. I will continue doing business with Ben Franklin because of employees like Brad!"

"Had Flo Pro Plumbing come and change out my hose bib and water pipes in my side yard. They did a great job, very responsive and fair. Will be my go to in the future!"

"this was for gas line stub connection"

"I posted a review on EZ Flow Plumbing yesterday. Owner Scott Reisack contacted me promptly after reading my review about the slab leak job. He offered to dig the area up again and redo the piping to my satisfaction, I declined because it’ll be quite messy again. He also offered to give me some money to compensate for the inconvenience I had to go through and the dissatisfaction I felt about the work. I declined that as well since I really don’t want money. Then he offer me a 10 year warranty on the job, which I accepted. This shows that he really tries to do a good job for every one of his clients, to their satisfaction, and he stands behind every job that’s done by his crew. I appreciate his genuine, sincere efforts to try to make things right. This is a very positive part of the way he runs his business and I like to let anyone who is looking for plumber to know that. I understand that sometimes an owner of a business cannot control the outcome of the work by his employees."

"I had a toilet drain pipe moved and closet flange installed. Overall, I am content with the work performed with a few exceptions: 1) closet flange is a touch low for the tile that was subsequently installed around it. The wax ring will more than make up for this difference, but it is worthy of note 2) the concrete work was rough-finished. Overall, this is not that big of a deal, but we did have to scrape some of the rougher parts to ensure a decent base for the installed tile. I must admit some difficulty with the yes answer to would you recommend them... The price was extremely competitive and our plumber, Walter, was very professional during the consult. After scheduling the job, the follow up was severely lacking. Communication is an important skill and the Plumbing Medics group would benefit from revisiting its value. We had an appointment that was missed... I am in the service industry and can appreciate that things come up. I extended them the benefit of the doubt and waited almost 1 1/2 hours before calling to find out what happened. When I did call, there was a real lack of awareness as to the techs current status and expected ETA. Multiple follow-up calls produced similar responses... he is just finishing up he is almost done and will be dispatching to you soon. Eventually, we spoke with Walter directly and he would indicate the job was delayed because he was awaiting inspection. As it got closer to end of day, it became clear that we were not getting the service appointment that day. our tech advised that he would work with dispatch and ensure we were his first appointment the following day and that he would follow up with us, yet that afternoon, to confirm. When this did not happen, we ultimately spoke with a manager, Kellen. When the language used in that all indicated that we were not going to be the first appointment the following day, I began to doubt my decisions to select PM for this job and to pay 50% of the job upfront. Kellen seemed reluctant to commit to a scheduled follow up: If I have not heard from you by ___ when should I follow up. Finally, he would indicated that he a couple meetings in the morning and would follow up by 09:00. To Kellens credit, he honored that commitment and really took charge of communication the following day. Walter did not make a first thing appointment, was significantly delayed the second day as well but ultimately showed up and completed the job."

"Custom Plumbing did a fantastic job replacing our sewer line! They went over and above what was expected. They put our yard back together as if they were never here. Thank you to the whole Custom Plumbing crew with special shout-out to Jessie, Paul, Tiki and Jeus!"

"Unfortunately had a plumber that day fix my concern"