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"Plumber snaked the toilet and fixed the sensor on the urinal. Quoted $950. Then he said the valve needed to be replaced on the urinal and toilet due to debris in the piping. Bill jumped to $1900. He said he was on his way to pick up the valve for the toilet and would come down and install it. This was around 11:00 am. I waited till 4:00 pm with no call, no show. The next day I waited till 1:00 pm, then decided to call him. He said it needs a filter installed to catch the debris and would be quite expensive. At that point I asked what the bill was for the work he had already done. He still tried to charge me the $1900. After complaining about him not showing up the day before after telling me he was on his way, and tacking on one issue after another I paid the $975 and terminated any further work."

"Very well only because of the expertise and perseverance of Benny. He had to deal with some unexpected twists but charged the agreed price. My man!"

"Excellent Customer Service! Work was done promptly and efficiently. Would Highly Recommend!"

"I called and RG answered personally asked to me to send picture to determine the issue. Said he could replace the next day ended up completing same day. Great service. Would hire again"

"I'm writing this review to warn people that are under duress with emergent plumbing issues to AVOID this contractor. I highly question the positive reviews and believe many were created by friends of the Sousa family. I highly recommend reading through the negative reviews. I utilized Atlas for two previous projects that were completed with satisfaction, although they are more expensive than other local companies. They justify their higher pricing because they guaranteed their work and are insured, and that it was just the cost of doing business. However, my problems occurred on my 3rd project. They identified a leak in my yard and told me the project would range from $600-900. I decided to proceed and also install a few toilets for $200 each. At the end of the day, they decided to bill me around $1,500 for the leak/piping stating that they decided to replace all the piping in the area (less than 20 feet). I was upset in that they significantly went beyond their range and that Mike didn't even communicate and proceeded without my permission. The 2-man team finished both toilet installations and yard piping in less than 4 hours, which equates to nearly $250 an hour. I could have been a difficult customer, but most customers have integrity and I decided that it was the price to pay to get this project completed especially since I was dealing with a newborn. However, the biggest problem came 6 months later when we found a leak that was caused by Mike the contractor. During a rushed 15-minute $80 leak detection he accidentally rolled the refrigerator onto the water line. We were not able to detect the leak for months since the water slowly flowed into 2 bathrooms, closet, and then to the kitchen when walls could no longer retain any more water. Additionally, it created significant mold build up and drywall damage. Mike had the audacity to claim that I helped him move the refrigerator during the detection but that was a lie as I was at work and my wife pregnant at the time so he moved it by himself. During this COVID time, this created additional stress and is not a good environment for a newborn. Now we need to allow external risks to enter our home to remove the mold and patch up the walls. What is upsetting is that Atlas sent Mike to review the damage and he instantly denied any possibility that may have cause the damage and even mentioned at the beginning of the conversation that we would lose in court and good luck with proving it in court (even though we weren't even at that point in the conversation)! He even said that the plastic water line commonly leaks even though the fact of the matter was that the leak was where the refrigerator was on top the water line. Sadly, the owners Cris and Randy Sousa told us to go to our own insurance to file the claim even though their employee caused this damage and to not contact them in this matter going forward. What I realize about Atlas is that they incentivize their contractors to rush through projects to try to get as many billable hours so that their Sousa family can obtain high profit margins. They justify their high prices saying that they provide peace of mind, but when you actually make a claim the company and family does not have the integrity to actually follow through with their work guarantee or own up to their mistakes. I would recommend customers to look elsewhere and to avoid this unethical and greedy company, and to skip the middlemen which in the case of Atlas is the Sousa family. I normally like supporting small family owned businesses, but I would recommend to go with an individual handyman who also might not offer false guarantees but would have insurance and the ability to do the same quality of work at half the price. I understand that it is difficult to 100% prove what caused the leak, but I was hoping that I was dealing with an ethical company to meet us half-way or any way at all. Now, I just I hope no other customer has the same experience with Atlas. And hopefully, karma comes to this company and they get a taste of their own medicine with unethical customers who refuse to pay after they compete a job and tell them the their same line of "good luck with proving it in court.""

"They were great, they were professional did a good job and everything was done well."

"I'm a property manager who is always looking for good service people and I highly recommend Flood Brothers. My first problem at a property was finding a plumber who would be able to replace a tankless heater as not all of them do. These guys did so and were prompt and professional and very easy to deal with and they also gave the lowest estimate! They also let me know that the previous unit was something that should never have been installed because it was a dated unit from a manufacturer that is no longer is in business. I was in a jam at another property some weeks later out in Venice -- some plumbers will not service Venice because it's too far away, but it was Flood Brothers to the rescue. They managed to come out the same afternoon to diagnose and fix a leak just as my guests were arriving for their stay. It was a simple fix (for a plumber, not a layman) and they let me know and charged a fair price. Giulio and Brendan are pros and really nice and went out of their way to turn my headache into a solution. I will be calling them again."

"Quick response time. Punctual timing. Great service."

Sam Crandall is the proprietor and a Licensed Master Plumber #927449. Professional contract plumbing, exemplary customer service and quality work guaranteed. Serving Southern California, focusing on Orange and South Los Angeles Counties since 2006, I am experienced, courteous and dependable. I guarantee that you will be completely satisfied with our work. Crandall's Plumbing, the plumbing professionals you can count on! "I wanted to start a multi-service company that provides the highest quality professional service. Starting from humble beginnings has taught me the value of excellent customer service. I value the opinions & concerns of each and every customer and continually strive to earn their loyalty. It is my heartfelt commitment to provide my customers with superior service. I recognize that growth comes only through training, applied knowledge and continuous education." - Sam Crandall. Crandall's Plumbing would like to offer our customers on Angie's List a special discount off your tankless water heater install. Do you desire endless hot water and the benefit of energy savings? Call (714) 465-7819 today to find out how. You may also email us at Sam@crandallsplumbing.com

Additional contact name: Lynda Brown