Get matched with top basement drainage channels installers in Cortlandt Manor, NY

"Our basement has a huge sloping rock in it-the foundation was built around it when the house was built in the 50's. Over the past 5-6 years, water has seeped in more and more at the top of the rock where it meets the ground right next to the foundation and rolled down the rock to the cellar floor, threatening to flow over to the finished side of the basement. First we put a new drainage system outside the house but that did not help. Five years ago we had another basement company come and they told us all we would need is a dehumidifier and that would dry up the water. We bought their big dehumidifier but nope, that did not make a dent in it, it has just gotten worse each year. I called CT Basement Systems late last fall and a very, very nice representative came, looked at the rock and the water flowing down it and was confident their system would take care of the problem. I have a friend that used them for water in her basement and she has raved about them and has never had a drop of water since her system was installed. I paid the deposit and the technicians came exactly when they said they would. They did a great job, were very professional and left the cellar area very clean in spite of all the dust that must have been generated by the jackhammering. I am very happy with the job they did. However, there has been one unexpected problem. Before the drain was put in, I had been buying absorbent socks, flood bags and all kinds of things to soak up the water. Now we just let the water course down the rock into the drain guard, which then funnels it to the sump. We discovered that some of the water drains down to our brick chimney, which abuts the big rock . Instead of continuing it's flow down the rock to the drain, some water is soaking into the gravel around the chimney and then coming out on the other side, where there is no drain guard, making puddles on the floor again. We think the rock needs a thin lip of cement to direct the flow down and away from the chimney area. So, I called the salesman. No call back. I emailed him. No reply. I called and left another message but nothing. I called the company and asked if they would give him a message to call me. No response. So, I can only surmise that they are completely uninterested in this, now that the job is done. I now have a mason coming to do the cement. It is too bad, because I was so impressed with the salesman when he came and also with the installers. I would recommend the product and the installation service beyond a shadow of a doubt. But the lack of customer service after the fact is a huge disappointment. I actually do not mind having our own mason come and do the job. If they had called me back, I would have told them that- I really just wanted to get their opinion on the problem. But they apparently just don't want to be bothered."

"Gregg was awesome and really knows his stuff. I want to finish my basement to add an apartment so a good drainage system was crucial and Gregg and his guys did a great job, it was very clean and took only two days. They went above and beyond. Highly recommend them!!"

"Oct. 6 2025 it went quick. I received an estimate of The job first. The work was done correctly. It didn't take long. If I need plumbing service again. I would contact Cassidy plumbing & Heating."

"This work was in the drainage category and land clearing, Shawn 's guys rebuilt the curtain drain with skill and he bought in a large team to clear some overgrown land on the property. A great job on the two jobs achieved in one day! Shawn is helpful and fast. Very happy with Ackco"

"Dean and his crew were professional, reliable, extremely neat/clean and went above and beyond, often, to make the sure work was completed to my satisfaction. They did small things not even required to make sure the entire basement area was much more than even expected. The basement has never been so dry in the 40 years I have lived here. I would hire them again in a heartbeat."

"I have Carbone Construction repeated work on my house because of the quality. He is honest, personable, and trustworthy. His quality of work is impeccable. I got a lot of compliments from the work that he did and the work speaks for itself. Looking forward for the future project."

"I used him to install a paver patio. Competitive prices and very quick work. Excellent job!"

"Tested the air quality in my basement and garage. Answered all of my questions and sent the report as soon as they received the results. They were honest and arrived on time."

"Chuck, Alex and Naki did a great job. Lots of attention to detail. Walked me me the whole process so I would feel comfortable"

"Russ returned my initial call promptly and showed up for the estimate at the day and time he said he would. Nice, polite crew who cleaned up everything. I was very pleased! Looking forward to working on another project with East Ridge!"