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"They are great"

"I initially selected West Shore Home to do my window replacement principally because their salesman so much less pushy than the others that I requested estimates from. I am allergic to a hard sell! But their excellent service continued throughout the project. I needed a total of more than 20 windows replaced in a 70-year old home. Quite a job! They scheduled the installation well in advance so that I could plan my schedule. They came exactly on time on the appointed day. Everyone on the crew was cheerful, courteous, and knowledgeable. When it turned out that some of the materials sent from the factory had minor defects, they not only offered to replace all the defective panes but even showed me a couple of defects that I had not noticed. And they returned not once but twice to be sure that everything was perfect before they called the job complete."

"HORRIBLE!!! The middle of August ac breaks our landlord hires them due to contract and charges 3,000 more than the other estimates I received. The job takes a day, and were paid overtime to do it on Saturday after having waited over 2 weeks already they cancel last minute on Friday night. We paid for a room so they have space to complete the job that was nonrefundable and would not compensate us for loss of money. She said "they have no dogs in that race!" Basically oh well tough luck! HORRIBLE HORRIBLE BUSINESS PRACTICES NEVER USE THEM UNLESS YOU WANT TO BE MISERABLE FOR 3 WEEKS MINIMAL AND RUDE MANAGEMENT THAT I DOUBT IS EVEN THE ONE IN CHARGE"

"as advertised"

"Robbed, flat out. Took me for supplies, came back with partial (old crap) and then never showed, after weeks of excuses. Wife, supposedly, and himself. Look this guy up, he just robs people and seemingly gets away with it. Also seems to do shoddy work. DO NOT USE THESE PEOPLE. Willing to rip off older people as well. Is he still in the area? Probably moved on to newer hunting grounds."

"Terrible! Wish I had gone with another company. Here is the issue with Heavenly Heat. If your sauna arrives damaged or and issue arrives -- they have zero technical support. Your repairs will be done by any "joe" that heavenly heat finds to do the repair in your area. They will have no experience with Sauna's and are given no instructions regarding the chemical free aspect of these sauna's. The worst part is the buyer, me, was treated as if I was the problem for wanting my sauna repaired correctly. I would have refused the delivery had I realized I was receiving a damaged sauna and would have to spend hours and days trying to get this resolved. The owner, Bob Morgan, is extremely responsive before he has your money but after, is a different story. When inquiring about the sauna he would respond generally within 10 minutes. After you purchase, and particularly if you have a problem with it, you are treated as if you're a nuisance. My sister bought a competitors sauna around the same time and the service she received from knowledgable representatives was a world of difference from my experience. My other issue was that there were shipping delays and Bob would never communicate them. I would have to pursue him to get information. I think they make a decent sauna but I would not recommend for reasons stated above."