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"Fast and professional"

"I was delighted when I hired Quality Craftsman LLC to help me install a shower in my bathroom. I have had a Jacuzzi since my husband, and I bought this house 37 years ago. Three men came and worked on tearing out my jacuzzi and building a shower. Quality Craftsman was the only company that would build a shower the size of my jacuzzi. Other companies wanted to build a smaller shower. I would have had to replace my entire floor tile if a smaller shower had been built. What a relief it was that I found a company that met my expectations. My jacuzzi had worked great all these years, but suddenly, one of the jets developed a leak. I could not find anyone to find the leak, so I had no alternative but to change the jacuzzi into a shower. Then I found Quality Craftsman. You would think this would be a noisy job, but this was the quietest job I have ever seen done by these three workers who put in the shower. Before they started, a sales representative came to my house and helped me pick out the design of the shower tile. I could have chosen white, which would have allowed this job to be completed quicker, but I chose a fancier style they had to order. Now that it is in, I am glad I picked out what I liked. The wait was worth it. They worked quietly and built a shower I was so pleased with. Plus, all of the workers were so polite and respectful. I canâ t go without mentioning how great the Administrative staff were. Their goal is toa is to see that the customer is happy and I was. The shower built had a seat, grab bars, two shower heads, a caddy, and glass shower doors. The floor was made up of a material that doesnâ t allow one to slip. I wish my husband were still alive. He would have just loved this shower. If you want a nice shower, I suggest this company. They have all different styles of material to pick from. If you want something you like, go with Quality Craftsman LLC."

"They did a great job"

"Great, prompt work and very professional"

"What a wonderful team to work with! Dennis answered all of my questions thoroughly and the material is beautiful!! Five Star Shower and Bath holds true to their name - Thank you!"

"Buyer beware! Terrible customer service and negligent technicians. Bath Fitters Orlando installed our tub and the overflow drain leaked shortly after install. The leak damaged my air handler control box/ wiring (located one floor below the tub) and cost me over $600 to have an electrician fix. I called service who sent the original installer who claimed to fix the problem. I discovered that actually, he just plugged the overflow drain with caulking. Contacted service again who said â another service call would be $200. I protested and received a call from someone in upper management a day latter. In that conversation I had, with someone in NY, who told me four times in 20 a minute conversation â they were in business to make money, not lose money on service calls. When the leak was (obviously) not fixed, another serviceman was sent out. After cutting a hole in a closet wall and one failed attempt, he was able to properly connect the drain pipe correctly and removed the caulking from the overflow. The customer service has been appalling. Bath Fitter has been unresponsive - no callbacks and straight to voicemail. It is been beyond frustrating because if the tub had been installed correctly, I would not need any service. This posting was sent to Bath Fitters a week before posting and no response tells you the level of service and warranty. I have video, photos and witnesses, so I will be going to small claims court as after many attempts to handle this outside of court, they have shown no interest in doing the right thing to correct their mistake. I will also be contacting the Better Business Bureau in an effort to protect the public."

"The shower is beautiful.The salesman, Danny was knowledgeable, caring and professional. He was efficient, kind and easy to work with. Danny listened to what we wanted and followed through with our needs. The installers were professional and meticulous. They laid down a path of sturdy cloth to walk on and cleaned up completely. The whole job was done in a day. The quality of the materials was excellent and will last a lifetime. I would recommend Premier Home Pros to everyone."

"I used this company once before. It was satisfactory so I decided to use them again. Yesterday, at 6:15am, I called Benjamin Franklin plumbing regarding an emergency broken pipe in my front yard. The dispatcher told me they would send someone out as an urgent call. Then she informed me it could be between 8am and 12pm. I again informed her that the emergency was that water could possibly come into my home. She told me yes; she would mark the call as urgent. I then called Polk County utilities to shut off my water. They arrived at 8:20am and was able to turn off the water. I was patiently waiting for Benjamin Franklin to arrive and at 11:30am I received a call saying that now no one could be here till 3PM. I then said I would go to a Dr. Appointment I had and would be back before the 3PM appointment. At 3:30pm, I called Benjamin Franklin plumbing, and they now told me I would have to wait till 6pm. I said to the dispatcher I been waiting just about 12 hour I cancelled the call."

"Na"

"On 5/29/25 Tristin came to my house and gave me a quote on a new shower remodel with a new toilet, and we signed the contract. I thought $12,000 plus was exorbitant, but Tristin assured me that Long Home uses quality materials, excellent craftsmanship, and excellent service. He told me that they will replace all the pipes, and the shower and toilet will have lifetime warranties. So, I agreed and gave him half down and it was scheduled for the 6/27/25 and 6/28/25. Tristian called me on the 6/5/25 and told me that for the shower I choose the half wall that was part of my existing shower would have to be removed, he said otherwise I would have to pay an additional $1,500+, because the shower I agreed to couldn’t be installed otherwise. I told Tristin on 5/29/25 that I did not want the wall removed, but after talking to Tristin on the 5th I relented and said the wall could be removed and ordered another toilet for my other bathroom. The day of the installation came, and one guy came on time and the actual plumber came about 2 hours late around noon. They started working on the demolition and Tristin came around 4pm to move the power socket that was in the wall they removed. He put a rough patch on the wall and installed the outlet without the cover. They removed my cabinet from the wall so they could take down the wall but never replaced it. They worked until 10 pm on Friday. Tristin was supposed to come out on Saturday to finish the patch and put the cover on the outlet. Saturday 6/28/25 the helper arrived at 830 am and the plumber arrived at 1030, at 450 pm the plumber showed me the shower rod they sent with my shower, and it was too short. He told me to call Tristin, I did, and he said OK Tristin never showed up and the two guys finished at 945 pm without putting the cabinet back up. I checked the toilet in the bathroom where the shower was installed, and it kept running after I flushed it, and I put a toilet cleaning tab in the other one and noticed the toilet lid does not fit right. I texted Tristin on Sunday morning telling him about both toilets and he texted me back on that Monday and said he could come at 4pm. I work nights and did not get up until around 5pm and I texted him and told him that I do not usually get up until 6pm during the week when I work and he never messaged me back. I sent Tristin another text on Saturday 7/5/25 telling him to ask him when he could come out and fix the problems I have. I have not heard back as of yet. Long Home charges a premium price and Tristin told me that I would get premium service, he said this is why they charge so much, but the experience I’ve had is anything but premium, I paid $12,000 and I only have one toilet that works correctly even though the lid doesn’t fit properly, I had to buy a shower rod so I could use my shower, since the one I bought from them didn’t fit, which makes no sense because they knew the dimensions of the shower. I had to have a wall removed that I did not really want removed, because they made a mistake when I signed the contract. I have the outlet in my bathroom wired without a cover, my wall is not finished, and my cabinet is still sitting in my bedroom. I do not mind spending the money for something, but I want the product and the service to be worth the price, I paid for professionals, but this is not the problems you are supposed to have with professionals."