Serving Dauphin Island, AL and surrounding areas
In business since 2002
Free estimates
Emergency services offered
"My husband and I found out late on Monday (8/31/15) that we unfortunately had an active leak in our roof from our chimney and we immediate attention.
We called two companies (both from Angie's List), including R & A, that Monday evening AFTER 5p. We left a message with the first company (which we never even received a call back through the week!) and were surprised to have Randall and his wife, Aimee, the owners of R & A, answer their phone after 'normal business hours'.
They let us know that they actually specialize in these kinds of leaks/repairs and assured us that following any work from their company, we would not have any further issues. Aside from answering immediately, they were also able to come out FIRST thing the very NEXT morning to give a FREE inspection/estimate - Tuesday (9/1/15).
Randall and Aimee were professional, personable and efficient in their inspection and informative in explaining what was wrong. They gave us two honest estimates - one that would fix the problem and one that would fix it but also add a proactive step. In addition to our specific problem with the chimney, they noted a few other things about the roof and were very helpful in educating me on a few things about roofs and our style of house.
After speaking with them multiple times after our inspection on Tuesday via phone (they answered each phone call promptly!), we booked the job with them and they had one of their employees out to our house to work FIRST thing the NEXT MORNING!
The gentleman that completed the work for the company, Stacy Pritchard, was nothing short of professional, courteous, clean, efficient and did a great job on our roof. One man finished the job before lunch time!
All in all, I cannot say enough how INCREDIBLE and POSITIVE of an experience it was to work with Randall and Aimee. They are two of the most generous individuals that I have ever met and they worked with my husband and I to ensure that this job was completed quickly and in a way that my husband and I could afford. It is difficult these days to find great customer service and companies that are so prompt and thorough in their work. R & A above and beyond exceeded our expectations! It is immediately evident that they take great pride in what they do.
We have had to do a lot of work on our home since we purchased it two years ago, from chimney to plumbing, drywall repair, appliance install and repair, flooring, electrical, landscaping, decking, painting to air conditioning. In all of that, I feel completely confident that we were most pleased in working with Randall and Aimee.
All 'straight A' reviews cannot be wrong, but they certainly do not do this company justice! They are wonderful to work with and we will use them again in the future as well as recommend them to friends and family.
Just to note again (because it is worth it!) - we called them Monday after normal business hours and the work was completed before lunch time on Wednesday!
Thank you, Randall and Aimee!
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