Get matched with top egress window installers in Dearborn, MO

"We have had our basement walls stabilized, a full sump system installed and our garage floor and driveway stabilized. All work was fully described prior to contract signing and performed as described. All their staff have been very polite, knowledgeable and professional. They may not be the least expensive but we are fully satisfied with all their work. I recommend."

Quality and detail orientated 3rd generation commercial and residential construction professional, with over 25 years of knowledge & experience in all aspects of construction and repair.

"I wish I could give this company a better rating but I cannot do so in good conscience. The quality of the windows and installation is very good. The price was fantastic. The crew cleaned up after themselves.
  I was not told until AFTER I had made the down payment on the windows that the company was scheduled at least 6 weeks out for installation. The explanation for the delay, which is that we were having an exceptionally wet summer, and they could not install in the rain was valid, it just would have been nice to be advised of the anticipated wait time in advance of the purchase.
  The install actually happened 11 weeks after the initial payment was made. While circumstances beyond the company's control, like weather, are understandable, lack of communication is not. When I followed up to find out an approximate time for installation, there were long delays in response from Morningstar.
  The first two times I got a slow and dismissive answer regarding my questions about an approximate install date, I accepted the response given by Melissa, which was that the rain had pushed their schedule further back, and that additionally, their Angie's List offer had resulted in a great deal of work. When the delays continued, it became clear that in addition to being a professional salesperson, Melissa is a professional excuse maker.
  If your company gets behind due to high volume or other circumstances; the professional response is to hire more help if necessary to catch up. Clearly this is not a strategy this company employs. When I finally got an anticipated install date, first, the company from which Morningstar gets the windows allegedly did not have my order ready, which resulted in another delay. Really, I placed my order in June and the windows weren't ready in August? I believed it at first, but upon more reflection this seems highly unlikely. So we rescheduled.
  We were first told to expect the installers at 8am. We were only advised of a time when we asked, an approximate time was not offered. Then we were told that we could expect the installers at around 10am. The installers didn't arrive until around 2pm. When we inquired where they install crew was at around 11am, Melissa responded that they were on their way, that they just had to get tools from another work site. When I complained to Melissa of the delay after the install, she showed me pics of the "tools" the crew had to retrieve prior to coming to my home. The "tools" included enormous scaffolding. If she knew they had to break down something so involved, which she clearly did know, she could have told me so that I could better plan my day, but clearly she chose to keep me in the dark. Additionally, mortar had to be added into a front window as a gap was left due to the difference in thickness of our previous window and the new window. We asked that the mortar be added before it rained again because rain could get behind the brick facade and cause damage to our home. Melissa said she would have someone add the mortar right away. Several days later and after two rains, someone came back and added the mortar.
  Let me summarize by saying we are happy with the quality of the windows and installation. The crew was courteous. However, due to the lack of honest communication I would not work with this company again. Also, after the install I did some math and it became clear that the price I paid divided by the number of people on the crew working, the number of hours worked, cost of actual windows, and profit and overhead for Morningstar's owners; it was clear that there was not much money to go around. In the future I would gladly pay more for better service, which is my disposition in most purchases. I was also disappointed that the failure in communication set by ownership has trickled down to the crew. The crew abruptly left after working the last day of install without telling us they were leaving. Too bad for them because we had prepared a decent sized cash tip that they missed out on. I emphasize the challenges with this company are clearly at the owner/management level and not with the crew. I cannot recommend working with this company."

"The service was great. From the bidding to the installation everyone was so help full and easy to work with. The foundations crew and the flat work crew were responsive, friendly and fun to work with. They went out of their way to provide us with top notch service."

"We experienced everything from original person who was to do our job walking off the job, to elimination of 50% of work we wanted done.  The person who signed us up for the work, which is the same person who was to do the work, promised us via contract that the company could do all the work and there would be a work crew available in the following week.  The original person that eventually walked off the job, would tell us he was going to be here at a certain time, then he did not show up until hours later.   After that, we had a difficult time even getting someone to show up to do the work.  When someone (two guys) did arrive, they were evidently pulled off other jobs, to finish our projects.  One of the guys was overheard to say, that he had to correct C's mistake (meaning the one window), that had siding damage, from removing the old window, and was the workman that had abandoned our project.  Anyway, the two windows have been a nightmare, as it was suggested by the contractor that a 3 inch trim board be placed around the two windows being replaced, to compensate for the siding damage that occurred next to the one window.  We agreed, as it seemed to be okay at the time.  One of the windows had a large 1" hole that went from the inside of house to the outside, and a large 1" hole in the siiding at the top of this same window.  The homeowner (myself) had to quickly put some in the hole that went all the way through, as ants were coming in, and used excess foam, even though interior foam only to fill in the hole on the outside above this window.  Since then, we have noticed a leak very near where one of the holes was patched.  Several times it was mentioned to the contractor about these holes, but nothing was ever done to permanently patch these holes.  Upon closer inspection of the windows, it was observed that the J channel, instead of sitting right next to the windows, was placed around the trim, which now surrounds the windows.  It was also observed that a screw sits in the J channel on one side, and because the windows, along with the J Channel extend out further than they should, we presume, so the window meets the surrounding trim.  Anyway, according to window install instructions, there isn't any circumstance where the J Channel is now sitting right next to the window.  We asked that we get a 2d opinion about this window install, before we made our final payment, just to be assured that everything was done okay.  This contractor rebelled and demanded immediate payment, even though 30 days had not passed.  We were even accused of being responsible for the added trim, since we agreed to it, and any associated problems associated with it.  We paid, but with a bitter taste in our mouth.

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"In 2013 I was out of town on a trip. My wife called in a panic because water was coming in through a crack in the basement wall. We had lived in the house for 20 years with no issues. Recently we had new sidewalks poured which disrupted the water flow from the house. This caused water to seep back into the foundation. The Leaky Cellar came the next day and provided a fair estimate and repaired. When I returned home I was very pleased with the work, timeliness, and price they charged. A less reputable company could have taken advantage of the situation. Recently we had the annoying water seepage in our stone foundation. The Leaky Cellar proposed various options to address the situation. They recently installed interior drains. The men were very professional and answered all my questions. For a messy job, they left the basement in good shape. I was very pleased with the work, price, and professionalism. I would recommend them to a friend."

"15 minutes after listing my project with Home Advisors, Bill from Marco Plumbing called my home phone. I told him what I needed done and he quoted me a very fair price. Bill's employee arrived on time and date scheduled. Excellent installation and area was neat and clean when done. I have already spoken with Bill about another project and would highly recommend Marco Plumbing."

We are dedicated to providing our clients with the very best in installation and repair for their concrete and masonry needs. With over 18 years of industry experience, we specialize in a variety of residential brick, stone and concrete work. We take pride in the attention to detail put into each of the projects we're involved with and are known for our quality of work and the integrity of our business. We look forward to building long-term relationships with our clients, and guarantee your satisfaction.

"My siding project was started late in the year. I was concerned about the crew getting caught in the cold weather but they were well prepared and every morning they were ready to go. The crew jumped right into the tasks with little guidance and stayed busy all day. They talked and joked frequently but that seemed to keep their mood and energy up. There were few problems except for some cold mornings and frost that could affect ladder work.  Also included was new Sherwin Williams 20 year paint  on the wood trim  and 3 kitchen windows were installed. I noticed a remarkable increase in comfort inside this past very cold winter after the house was wrapped with HardieWrap and the new siding. The job finished more or less on time and looks great."

"Sunstone came out as scheduled and worked quickly and efficiently. Based on location, stains required different treatments including repaint, ceiling repair and repaint, and taping and refinishing. All jobs were done very well."