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"Called because toilet not flushing correctly. Responded immediately and the service was excellent as usual as I've used them previously"

"BLUF: Quality of work is superb, administrative management/communication atrocious. For cost, would expect a seamless experience. Background: My wife moved into a house made in 1969 with a fair amount of work necessary to really modernize the house. It was by luck, while at a farmers market we would run into Bordner. The two girls at the farmers market, gave minimal information but scheduled the follow up with a professional to do measurements and give the shpeal. We asked for a consultation for a front door/side window project. Official Consultation: The rep showed up on time and went through the entirety of customization, quality, etc etc. He was very professional. He did some basic measurements and we agreed on two side panes and the main door. The project was quoted roughly 8,000 dollars. At the end of the consultation they had a cheesy free vacation deal that felt a little scammy/time share based so we just ignored that. We were told it would take roughly 2-3 months for the door to be made and to expect an install date at the end of November. Communication: No communication gain to until 1. About a month in when we were told the door width was too small and to change the design--we agreed as the house has many quarks such as this but, would have been nice to know that earlier on... Next Communication 2. About another month goes by and we are hearing nothing, so we call and the person who picks up no longer works for the company? He gives us numbers that go to random people not affiliated with the business. We reach out to the general Bordner phone line and are told someone will get back to us Sometime later it is communicated to us that the rep we spoke with screwed up and that we needed new measurements. Jerry the owner comes to our house to redo the measurements--cool, shows some level of care. Following Communications After this the project is delayed and it requires me emailing Jerry to get any sort of update on the project. The door is delayed due to a "defect" at the factory. Then finally we have a scheduled install date of January 2nd, then the installer is sick. I understand people get sick but, I would think the company would reschedule someone else as we've already at this point been delayed, rescheduled, and hassled. The next install date, it's too cold. The finally install on 1/24/24--roughly 2 months delayed. Project: The installer called prior to the install gave an Estimated Time of Arrival. Very professional kept the work site clean. Good deconstruction of old material and high quality install of the product. Worked with us with a couple of hurdles. Slightly, standoff-ish but, I am not paying the guy to be my friend or make conversation--he loved my son though and hell that means the most to me haha. The door install at this time appears to be of high quality and no issue. There were a few blemishes on the siding--which I am resentful for because I had to wait so long--but I place no blame on the installer for this. Overall impression: The end goal was accomplished, but for 8,000 dollars for a front door, frame, side pane install I would expect better customer service, project management, and communication. I am not running their business nor do I wish to, but they are likely making decent margins on every install so it's not like it's a general contractor doing everything on their own. I would not recommend the company in the future, simply based on the cost and the headache I had to manage. If the company was more affordable with the headaches it would be understandable or if the cost was the same and the company was as easy as order and install cool fine, I am will to pay for that. It felt like I was on my way to becoming an employee with having to continually communicate."

"From the beginning, received inconsistent and conflicting information from multiple representatives regarding how the membership worked. This lack of clarity continued throughout my experience. I scheduled a water heater flush and was given a service window for the technician?s arrival. When the window passed with no technician showing up, I contacted the company myself, only to be told that the technician would not arrive for another three hours. I should have been notified proactively, rather than having to call to obtain this information. During the visit, the technician informed me that my water heater needed to be replaced at a cost of $12,000. I then requested a second opinion from Swan Plumbing and confirmed that my water heater did not need to be replaced and if replacement were ever necessary, the cost would be $6,500?nearly half of Tipping Hat. I also was told that the membership could be cancelled but when I tried to cancel they told me I had to pay for the whole year."

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Tipping Hat Plumbing, Heating & Electric, is a locally family owned and operated business serving the Denver Metro area and surrounding counties! We take pride in offering a range of services, including heating, plumbing, electrical, as well as drains and sewers. Our company thrives on getting you the very best technicians, competitive financing options, robust warranties, all while respecting your time and your home. Our mission is simple: to knock your socks off with exceptional service, every time we are in your home. Why is our company called Tipping Hat? It's more than just our namesake. When we tip our hat to you, it symbolizes the utmost respect and appreciation we hold for our customers. Just as one would tip their hat as a gesture of respect, we strive to go the extra mile to provide exceptional service, quality products, and unwavering support to our customers.