Get matched with top gas piping pros in Durand, IL

25 years in plumbing and pipefitting

"Chris did a fantastic job. He was able to work me in on a Saturday two weeks earlier from his original date. Not only did he connect the line to the meter, also dug the trench for the line. Very professional, knowledgeable, and accommodating. Will be my go to guy for future gas installs or repairs."

"Joe was the tech sent out and had it fixed in 30 seconds....I had another tech from another company tell me that we needed a new water heater! To the owners of Birch.....give Joe a raise! To future customers of Birch.....this is the company to call! I'll be a loyal customer from this point on!"

"One person and about 4 hours but I now have working shut off s and more water coming out do galvanized 1/2 pipe. ?"

"Provided a service call for a refrigerator that we not working. Freezer was still working. I called on Monday and made an appointment for Wednesday morning. He called exactly at 7:30 am to let me know the time he would be out. Showed up exactly at the time that he said he would be there. I had a frozen pipe so he thawed the pipe and checked for holes. When non were found, he said that if it happened again, he would return at no additional charge. Didn't try to replace parts that were not broken and the refigerator has been working fine ever since. This is a 15 year old refrigerator so I didn't want to spend a lot of money. They were well work the speedy house call. Thanks! <br />"

"He also discovered a minor gas leak and corrected the problem.  A job well done."

"When the furnace would not start, I called Gilley for warranty replacement of the inducer. <br /> The first visit confirmed my request but I was charged $70 .  I agree that it had to be verified but I didn't expect to be charged for it.  When the part came in the serviceman replaced it and charged me another $87.  There's something wrong with charging for warranty work.  It really should be billed to the manufacturer.  At the very least, I should have been informed of the charges in advance. <br /> <br /> I had the service tech look at the chimney cap (from the ground) while he was there.  He said that someone would call me to check it out.  I was never contacted. <br /> <br /> Earlier this month I contacted Gilley to ask for an additional discount for cleaning furnaces in the 5 homes I own,.  I was told that someone would check and call me back.  No one ever contacted me. <br /> <br /> Last year was my first experience with Gilley when they installed a new furnace in one of my homes and I was very pleased with the whole process.  I know that the owner is cutting back on his involvement and perhaps this explains my dissatisfaction this time. <br /> <br /> Please note that my "C" grade for professionalism is not intended to reflect on the service tech but on the company as a whole."

"Amazing customer service by this business.  The woman on the phone was so responsive that one day I called and the phone was switched to fax.  She saw my number and called me back to see what I needed. <br /> The came out to diagnose the problem or rather what was broken on the electronic ignition for the pilot light on my gas fireplace.  The service rep was able to manually light it so I could at least use my fireplace in the interim.  They were able to track down the part, order and install it in a very timely manner.  I strongly recommend this company. <br />"

"<p>The whole appointment took about 4 hours.  There were at least four guys who worked efficiently and didn't leave a mess when they left.  My husband asked them to leave the copper piping and they left it in a neat pile.  </p> They explained what they had done after.  So far we are happy with the service and their quote was better than the big competitor here in Rockford.  They contracted the duct cleaning with another company as part of our price so hopefully that goes well next week. <br />"

"all work was done in timely matter and cleanup was done thanks you for doing such a great job would recommend this company and would use again in the future thanks again <br />"