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25 years in plumbing and pipefitting

"ll remember him in the future.I haven't been able to use my gas log fireplace in years. It was impossible to light and the pilot would never stay lit. I contacted the Gas Guy. Chris came out, cleaned the pilot, changed the thermocouple, added embers, put a longer stem on the gas knob and I was sitting in front of a beautiful fire that very night. Chris was very polite, thorough and informative. I would recommend him to anyone needing experience concerning natural gas connections and I will remember him in the future. Plus, he's a really nice guy. <br />"

"Found the problem quickly but didn't have the part with to repair it. Took about 20-30 minutes to go get part. Everything else was fine."

"Although more involved than originally planned he got it done. A copper pipe needed to be run under an addition to the outside wall and he got it done. No problems since the work was done. <br />"

"When the furnace would not start, I called Gilley for warranty replacement of the inducer. <br /> The first visit confirmed my request but I was charged $70 .  I agree that it had to be verified but I didn't expect to be charged for it.  When the part came in the serviceman replaced it and charged me another $87.  There's something wrong with charging for warranty work.  It really should be billed to the manufacturer.  At the very least, I should have been informed of the charges in advance. <br /> <br /> I had the service tech look at the chimney cap (from the ground) while he was there.  He said that someone would call me to check it out.  I was never contacted. <br /> <br /> Earlier this month I contacted Gilley to ask for an additional discount for cleaning furnaces in the 5 homes I own,.  I was told that someone would check and call me back.  No one ever contacted me. <br /> <br /> Last year was my first experience with Gilley when they installed a new furnace in one of my homes and I was very pleased with the whole process.  I know that the owner is cutting back on his involvement and perhaps this explains my dissatisfaction this time. <br /> <br /> Please note that my "C" grade for professionalism is not intended to reflect on the service tech but on the company as a whole."

"I am very happy with how the technicians accomodated our situation of having to leave early for a family funeral. They came first thing in the morning and worked quickly to identify the issue. As a result of not having the new part with them, they came back to complete the repair as soon as we returned home. They are a great company to work with. I will always call them first for my heating and air conditioning repairs as the technicians are very honest and they all do a great job! <br />"

"This is our second time working with Randy. As before, he was on time, professional, and honest with what needed to be done and it's cost. His work was great quality the first time we worked with him, and was again this trip. We will use Prrrfect Plumbing again..."

"Bryan did an excellent job. Responsive and professional. Highly recommended."

"Amazing customer service by this business.  The woman on the phone was so responsive that one day I called and the phone was switched to fax.  She saw my number and called me back to see what I needed. <br /> The came out to diagnose the problem or rather what was broken on the electronic ignition for the pilot light on my gas fireplace.  The service rep was able to manually light it so I could at least use my fireplace in the interim.  They were able to track down the part, order and install it in a very timely manner.  I strongly recommend this company. <br />"

"<p>The whole appointment took about 4 hours.  There were at least four guys who worked efficiently and didn't leave a mess when they left.  My husband asked them to leave the copper piping and they left it in a neat pile.  </p> They explained what they had done after.  So far we are happy with the service and their quote was better than the big competitor here in Rockford.  They contracted the duct cleaning with another company as part of our price so hopefully that goes well next week. <br />"