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"Mariano (spelled phonetically) contacted me right away. He diagnosed my issue over the phone and quoted a price. We scheduled a time for him to come out same day, arrived before appointment time, and removed/installed new sump pump (we purchased the sump pump before his arrival). He completed the work in the same day in a timely fashion and we paid as quoted. Thank you."

"The plumbers were friendly, professional and on time. They performed the job in a timely fashion, cleaned up and were very thorough. I would highly recommend them to others."

"My water heater started leaking on a Sunday. I reached out to Family Fire Service and they responded immediately. They had a new water heater out to my house the next day and installed in a few hours. The supervisor and the tech worked seamlessly to have us up and running. They provided quality service and at a very competitive price. I highly recommend Family Fire Service and Plumbing. KC"

"Jorge communication was great, same day service on a Sunday to snake my utility sink drain. Also scheduled an appt for him to come back to provide another plumbing service as well. "

"fantastic ! did a great job polite"

"Jerry was friendly, efficient, straight-talking, and didn't try to upsell us. We didn't need (or want) a lot of design input and had a strong sense for the types of tile and fixtures we wanted. Many of the other contractors who came to give quotes pushed design services or strongly encouraged us to purchase low-quality tile/fixtures through their suppliers, but this wasn't the case with S & J. Elias was fantastic--he helped confirm our tiles and fixtures were appropriate before we finalized our purchases, and we appreciated his attention to detail throughout the process."

"All work was completed in a professional manner from initial planning through all phases of construction. The job site was maintained as expected. AES worked with us on a few small changes we requested along the way as well. I felt very comfortable with all the craftsperson’s at work in our home. There was great communication with AES throughout the job. I would use their services in the future."

"Our place had good bones but didn’t work for our daily life. Every room felt cut off from the next. Ben and Teddy from Top Remodeling sat with us and came up with a better layout without changing the size of the home. They moved the hallway, opened the living area, and added a custom touch in almost every room. They rebuilt the inside from the studs and used solid-core doors and clean finishes. We went with soft white walls, bronze handles, and natural maple cabinets. Now, it all feels open and calm. Every room has a purpose."

"Willis Builders did 2 full baths & kitchen reno + laminate floor install on main level of our modest 3-story T/H (Jan-Apr ‘24). Marcelo was our PM and as many others say, his crew did not disappoint. Willis was neither the highest nor the lowest quote of several but we felt Matt Willis presented the most honest and realistic estimate for our project and he hit that nail on the head. They might say we bothered them with questions; we might say we had to nudge them a few times. We did our homework to help things move along more smoothly & they did their best to accommodate us. We purchased a bunch of stuff before choosing a contractor. No matter what we threw at them, installation was a success which is a testament to the knowledge and capabilities of Marcelo & crew (Horatio, Frankie & “George”). When we were undecided or unsure about a product, Marcelo steered us toward better or more appropriate alternatives. We had no issue, as a few others suggested, with crews leaving things clean at the end of the day. Our T/H is small with limited space for them to work/store materials & equipment. We never felt compromised during 3 months of disruption. (And we never hesitated to leave our home when work was being done.) Is everything perfect? No, there is no such thing as perfection in an almost 40-yr old house reno or any reno for that matter. There were a few glitches as we expected, but uh-ohs and problems that arose were resolved promptly. We waited to post this glowing review of our project to see if any problems showed up, and none did. Until the ceiling in our bedroom collapsed several months later which had absolutely nothing to do with their work. We are so thankful that we had no reservations about sending Matt Willis an SOS for help with our emergency. In fact, we were so confident in his work that we decided to add painting and a carpet upgrade to what has become an almost total house reno. Again, Matt’s estimates were fair and reasonable, such that our confidence in his company allowed us to forgo spending time getting quotes from others. Matt told us repeatedly how good his ‘drywall guy’ was, and he did not exaggerate! Will & sidekick Carlos were fast and fastidious! The carpet install was equally quick and painless. We are so very happy with the results of our sudden and unexpected 2nd Willis project. We're sorry we didn’t get a chance to rave about how thrilled we are with the results of our 1st until now. If you’re considering home improvements, we highly recommend you consider Willis Builders. We’re doubly happy we did!"