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"We called on a Saturday and left two messages on what seemed to be their emergency response line, no callback. We had used them before for a large job just a month ago so I had one of their plumbers' numbers, texted him and never got a reply. Finally on Monday I got a response - if this had been a larger leak I would have stopped right here and called a more responsive plumber. We were contacted on Monday and they said they could come out that afternoon, I met them at my house within the contact window and got several notices they were coming via email and phone call. They were prompt and responsive once we got them on the job. Two plumbers came out; the lead plumber said he could replace the valve, but then said that they really should replace both hot and cold valves since they both were old. He gave me two quotes, one where he replaced just the leaky valve and the faucet install and it was somewhere around $325(!) - the second where he did both and the faucet for $275. Both of these were more than I wanted to spend and I was pretty confident about my ability to replace the faucet, so I said specifically "I want you to only replace the hot water valve, nothing else". According to the itemization on the receipt, this should have been around $160 or so. They go get parts and get to work on it, but then after a little while they ask me about re-using the faucet, if they could damage it to get it off. I was definitely confused and alarmed at this point, they were supposed to just be replacing one valve - I come into the kitchen and they had started pulling out the old faucet and already pulled off the old lines that came up from the valves and effectively damaged it to the point that we had to proceed with the new faucet. I was upset about this and they offered to discount the total price by $50 to compensate for the misunderstanding if we proceeded with the faucet replacement; apparently he had thought I was going with their first quote. He went ahead and put in the new faucet and new lines up to it from the valves, and replaced just the one broken valve. I was glad to have the new lines put in as they were more secure and the work was done neatly. I did have the wrong faucet type (no sprayer). and had to go back myself and swap that out after they left, but that was my fault for purchasing the wrong type - a warning would have been nice, but they did what I asked and I can't fault that. Overall, I was put off by the "upsell" nature of the call - it felt like they were adding work to bump up the price and I have already spent nearly $4000 with them replacing pipes this year, so that felt like they were trying to just milk me. And while I think it was a mistake and the guy really just didn't hear what I said, I ended up ultimately paying for work I didn't really want done - it was discounted enough that I wasn't too upset though. Michael's has never been the cheapest option but they do good work, so I didn't mind getting my major pipes replaced through them. I don't think I will call them for smaller service issues again though, and it seems I can't rely on weekend service from them in an emergency."

"James came out to give me a quote even during a rainy / storming evening (that shows commitment). He described the procedure and the details and a timeframe. Heath was very courteous and professional when I talked to him on the phone. I was pleased with how fast they were able to finish the job and the improved pressure in the faucets. I will use them when I add a second bathroom to the home"

"Mr. Williams was very professional and explained everything that needed to be done and gave me different pricing options to allow me to choose the best offer to suit my needs. He arrived on time for the rough-in and worked with the contractor doing the flooring and walls to be sure everything would go smoothly. When it was time for the finishing touches, he called before he was expected to arrive to let me know he would be an hour later than expected due to an emergency plumbing call, which I appreciated the heads-up!!! He checked everything after he finished to be sure there were no leaks and he even checked on my water heater to be sure it was heating correctly and could handle the new bathroom. He didn't leave any messes behind him and made sure to leave his number in case I had any questions. I will definitely hire him again!!!!"

"He discovered the issue quickly and offered good advice about how to proceed. He got it working then and advised us we should buy a new one rather than put so much money into repairing the old one. He never pushed one way or the other. He simply gave me the options available."

"I called because sink was overflowing and backing up into the dishwasher. I wanted to have my old/broken garbage disposal removed and drain pipe rerouted because it was no flowing downward as installed with a garbage disposal in place. The plumber advised removing it and redoing sink pipe to sink would cost more and assured me the draining issue would be fixed. 

Well, $735 later, my sink still backs up. It doesn't look like the water flowing uphill issue was addressed at all. Worst of all, that was an outrageous price for a new garbage disposal. I wouldn't have agreed to the price had I known the sink would still back up.
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"Kevin and his team did a great job. We had water damage from a broken water heater which had flooded. They helped us problem-solve some unique repair issues as well as provided assistance refinishing the affected area. We would use him again."

"Great, on time, we'll organize, in and out, and done."

"Simply put; they did an excellent job and I would use them again.  Closet is functional and blends in with the rest of the kitchen.  Everything works fine.  Guys were professional and friendly.  They were quick to explain what they were doing and cleanded up every day after they were finished.  Cost was below every other company that bid on the job.
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"They took a very difficult job of cutting through concrete block, concrete fill and rebar to install a ventilation fan in my basement. Originally they thought it was simply a concrete block, but did not complain when they discovered the block was filled. The agreed to work on a Sunday afternoon, Arrived on time and did a thoroughly professional job. The fee was more than fair and I highly recommend them and will certainly use them in the future!!
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"Jamison and Matt were great to work with. They were generous with their time in coming out and talking through what I needed to do to repair the gutters on my house and fix our drainage issues. Matt was very knowledgeable about drainage issues. They quoted me the best price among other bidders and explained the benefits of repairing my gutters vs the benefits of replacing them. Jamison knows his stuff when it comes to gutters and the different guard systems out there. I went with the repair option and saved a fair amount of money. It did take a few weeks for us to get the workers out here to do the work, but when they did make out here, they were polite, professional, and did great work and got it all done in a day. I'd happily work with Monster Home Services again."