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"Emailed company for an estimate to repair or replace some interior doors. Got a prompt reply and set up a time for the appointment. The owner assessed the job and told us that repair was all that was needed, not replacement. He also gave us some insight into a future job that we are considering and could consider the company for. The repairs were able to be scheduled within a week and the job was well done. Only snag was a little mix up in the time that the job was to start, but this was very minor. Overall we are very happy with the experience. We very much appreciate the experience level of the people we dealt with (Jim and Tom). 
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"I found him hard to work with (e.g. doesn't listen, pushy about doing it his way.) I was really hesitant after the estimate but he just kept pushing about it and I didn't have any other options - but I was sorry afterwards. I don't really like it, the quality doesn't seem great - but most important, it's not level. Drives me crazy and looks bad - just three panels and it's not level! Makes me nuts looking at it - feels like I threw my money away."

"Called another company originally they asked how old the furnace is and I said about 5 yrs. old (it is 6 yrs old). They informed me that I should get a hold of the company that put it in because it should still be under warranty, which after I looked it was. So I called Service Today to set up an appt. to have them look at it. Andrew came out and with various questions asked I said that the thermostat we have is wifi and that is how we run it. Comcast upgraded the wifi in the neighborhood the day before and it was today I woke up and noticed that the thermostat wifi was not connected to the wifi anymore. He looked into it and noticed that when I put it on heat via by phone app or manually by the wall thermostat, it was turning on the A/C instead and visa versa. He came at a price to me of about $350 to run a diagnostic to find the issue. He did and then he comes back and tells me that the thermostat itself is burn out (I bought the thermostat from them when I had the new furnace installed 6 yrs. ago). Andrew goes to his van and of course comes with only 2 thermostats that he has on hand. One is not wifi and it was $350 or so and the other was $800 which was wifi programmable. He did say we could just go and get one from Best Buy or something but we would have to install it. We decided on the lower cost of the 2. As he was installing it I looked up the retail cost for the same exact one he was putting in (Honeywell T4Pro) and it was $75 at Best Buy. I mean really.........that much of a mark up in cost!!! It is like this company does not understand that we are in a pandemic and that money for so many people is really really tight!! To gouge customers like that. As I sat in my office crying about the cost I let myself get washed into, after a while I asked Andrew why such a big cost increase on the thermostat. He said he has nothing to do with the pricing of items, which I understood. Andrew was a nice guy and just doing his job. I put this gouging at the feet of the company because right now, people have to decide to either pay a heating/electric/etc. bill or pay a company a massive cost to have a thermostat put in. Andrew did take down some wires that were for a humidifier that was on the old furnace prior to installing the new one and also cleaned some dust and lint from the furnace. Will I call these guys again, only if I know that there is something wrong with the furnace that is under warranty still, other then that, I cannot afford them. They were better when they were Airtech. The C rating I gave it has more to do with how nice Andrew was then the company. For the company itself, I give it an F"

"Paul did a fantastic job. He was easy to work with, cared about our expectations, was creative in his suggestions, and he was very detailed in his workmanship. He also checked in a few times throughout the week to see if we had any questions or had any comments for him.  Our rooms were initially dingy, outdated, and closed in; now we love being in the new updated space!  It's modern, fresh, open, and bright. We will definitely call up Paul again for any upcoming remodel project.
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"The salesperson was clear (mostly) and the work was done on time and well -- finished in one day and cleaned up very well. My one caveat is that the salesperson clearly stated that the work would be done by a local contractor, which was, I guess, technically true, since it looks like a local contractor subcontracted to a group of men (Polish or Russian) who drove up from Chicago and did the work. I was led to believe it would be done by local workers so that was a bit off-putting"

"I called Twin Cities Electric Inc. after receiving another quote for the same job that was about $900 higher than what Twin Cities Electric offered. Ted, of Twin Cities Electric, showed up the next day to provide a quote in writing and we offered to do the work a day or two later. Because of scheduling conflicts, Ted and another man came out to do the job less than a week later.
The job was completed in about five hours. Ted was easy to work with and offered a very fair price for the job. The only ding would be that the employee who helped him with the job showed up smelling strongly of cigarette smoke, but fortunately, that didn't linger after the job was completed. 


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"I bought an Angie's List deal on 4/20/2016. Dmitri called on 4/29/2016 to set up a time. He came on 5/4/2016 but didn't have the equipment to go up on the roof or measure windows. He said he was going on vacation and could he get back to me after 5/16-I told him that was fine. He didn't contact me after the 16th so I called him on 6/6/2016. He said he could stop on Wednesday 6/8/2016 to measure windows. No call, no show. On 6/14/2016, I got a text at 8:00 p.m. asking when he could stop over to measure windows. We set up for 5:00 p.m. the next day. At 5:05 the next day, he called saying that it was his anniversary and he couldn't show up. I asked him when he could stop by to look at the roof and he said he would stop by before the end of the week. He asked if I had a sample piece of siding that he could take. I put out the siding which was still there one week later. On 6/22/2016, I sent him a text and he said that he would still have to order windows that would take at least 3 weeks and the soonest he could start my project was some time in August. I contacted Angie's List to see if I could get a refund which they said I couldn't since it was over 30 days. I sent Dmitri a text on 6/30/2016 saying that Angie's List wouldn't refund my money and that I would still need his services. As of today, August 16, 2016, I have received no response. UPDATE: The contractor said that he never received my 6/30/2016 text which is why he never contacted me."

"From day 1 it was a night and day experience. They actually showed up, so they were already off to a better start. Worked with the city and structural engineer to ensure safe completion of structural work, worked with me on layout and design. Work area was always tarped off to avoid dirtying up the rest of the house, and the worksite was so clean I wanted to hire them as housecleaners afterwards. Very respectful of our property and time, and our money. There were a couple change orders, and I was on the front of them every time- I knew what was going on, I was able to make decisions on which way I wanted to go with things. There was constant updates and communication, they were always willing to meet me onsite to discuss progress. Their subs were great as well. I had a lot of changes and additions I made during the project and they were happy to accommodate. I was never in the dark on anything- always knew where my money was, if there were delays, if we needed to change or update something. We've already engaged them on another project. I absolutely love these guys and would recommend them to anyone. They saved my house. I was ready to walk away from the stupid thing and now it's coming together as the dream house I hoped it would be. Please feel free to reach out to me if I can provide any more details or answer any questions for you- meghan.miller@enterollc.com
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"AHS is ok. They cover repairs of most everything under the roof of your house. The companies that contract with them are not always the best. You call AHS with the issue, they send a fax to the repair company and give you the contact info. If they don't contact you within 24 hours, you call them. Sometimes they answer, sometimes they don't. When they arrive (usually three days or so later), they service the item. if it has issues within the 90 days, you call AHS again, they are sent out with no charge. If the serviceman decides the unit is unrepairable, AHS will allow you to choose a replacement from their listing (usually not as good as what you have) they will install and remove your old item, or give you wholesale amount to buy and install your own. Prices vary on what you want covered and what you want the copay to be, plus where you live. For me it is 49.99 per month with a 75.00 time of service order. You can have more than one item serviced at the same time under the same fee. If you have a SEAR product the repair guys are great. Not that wild about the other ones they send out. But it is a big savings compared to calling someone on your own. The cost of service is only the 75.00 copay."

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My new garage/shed was finished approximately one year after I signed the contract with Heinen.  He did a good job of designing the garage (in his head; no drawings) in a way that was economical and works.  Greg Heinen is very personable and generally easy to talk to.  We talked over options and worked through questions and decided on a final design.  My dissatisfaction mostly arises from the length of time it took to finish the work and the difficulty I had in knowing what was going on with the construction schedule. 

Problems started (at least in part) due to heavy rains in June of 2014, which seemed to get everything delayed for months.  I also now (in hindsight) think that because Greg is a relatively small general contractor who works with a number of subcontractors, the delays were due to the availability of many of his subs.  The original start date was to be June of 2014, then pushed back to late July, and then he couldn't give me a date and stopped communicating with me. A crew finally came to demolish the existing garage in late September.  The general pattern was that Greg would tell me when crews would be out, more often than not the crew would not show up on that day, and I would get a series of promised start dates that also did not happen.  Construction continued sporadically in this manner through October and November, and in December I had a garage that was usable (although without electricity except via extension cord).  This spring they finished up with a new driveway (the first was incorrectly put in) and the electrical hook-up.  Some of what I wanted for the garage/shed did not occur and I had to decide whether it was more important to get the garage done or to get it done in accordance with the contract.  Because it was so late in the year, I generally decided on getting things done.  The item that I am most unhappy with is the eave depth. They were supposed to be 18" but wound up being only 12".  Since the roof trusses. were brought onsite pre-constructed, I didn't realize the depth was off until they and the walls were up  so I could measure.  By that time it was late October or November and I needed a garage for the winter.

In general, my experience with the subs is that a few of them showed up when they were supposed to and worked full days, but more of them seemed to show up about 10 a.m. and leave about 3 p.m.  One crew of two showed up at 10 and I saw one of the guys standing around for two hours.  He said they had thought nails would be there, but the right kind of nails weren't there, so the other guy had to get them.  So, it took this guy 2 hours to get the nails (!) and then they left at 3.  On the other hand, the crews that did the framing and put in the second driveway did an excellent job, and the garage and shed function well.  I wonder if part of the problem is that Greg trusts his subs and some of them take advantage of that. Greg seldom came out to see how things were going and seemed to just ask the subs what was going on and simply take their word for it.

In summary, I got the garage and shed we discussed (with the exception of a few items which Greg readily removed from the final cost) and am happy with how it works.  The process of getting the garage, however, is not one I'd like to go through again.

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