Get matched with top fridge, freezer or ice maker repair or service pros in Green Valley, AZ

"This pro provided useful information via a virtual (online) video consultation. Since this service does not send technicians to the home, they did not do the actual work. I am considering whether to order parts and try to complete the repair myself or under their virtual direction."

"Great experience. Called Nelson on Thursday and it was fixed by Monday afternoon. Very easy to work with and great experience!"

"Not happy. I called and was told I would receive a call from someone. No call. Very irate. If they had told me about being closed on the weekend I would have looked elsewhere. However they already had my deposit. So I was screwed. I had to sit all weekend and fume. A PROFESSIONAL should mention this on the phone. I was just given a phone number by a friend."

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"Everything went really great from my meeting with Lawrence and estimate to the outstanding workmanship done by Tony Rodelo and Isac Portillo. The attention to detail and pride in work was outstanding. Polite, informative and clean!"

"I contacted Authorized Technical Service because there was silicone around the bulb (it was a different kind of light) and I did not want to break anything or cause any damage. I did not know if bulb was a pull out or screw out. The owner answered my call and was very nice. I told him my Model Number and explained my situation and he said he would check to see if he had the bulb and call me back. A couple days later I had a call from a serviceman to come to my house. I presumed he had the bulb to install. He came and unscrewed the burned out bulb and said that would be $80 which I paid. He said he did not have a bulb. He said I could get it at any hardware store. I went to Ace Hardware Store and Lowe's and they did not have the specific one. I did not know what to do. I called and emailed Authorized Technical Service and received no reply. I am 80 years old and on a fixed budget. Something is wrong here and I am very disappointed in the service that I received and that Authorized Technical Service is representing the KitchenAid company. I paid $80 to have the right light bulb installed in my microwave and the work was not done. My microwave still has no light."

"Repair Clinic sent me a water intake valve that had some scuff marks and an unnecessary fixture (which I thought nothing of, assuming it had been removed from a new dishwasher). When the part did not fix my dishwasher's issue, I ordered a circulation pump, which also failed to fix the issue, so I decided to return both parts. Repair Clinic blamed me for the scuff marks and extra fixture, which is unacceptable. They referenced their return policy which states that parts which have been installed cannot be returned, and denied me any form of refund. For all I know, the water intake valve was defective, and I have no recourse. Don't put any stock in the "No-Hassle 365-Day Returns" they proudly tout on their homepage. Instead, expect finger-pointing and uncaring dismissal. You are better off with one of their many competitors."

"The person performing the service had to make several trips because one of the "new" parts turned out to be faulty. I found both Complete Protection and their local repair contractor to be both very responsive and totally professional at every stage of the repair process."

"We have the worst luck with fridges - they always break, often multiple times in different ways. This time, it was our garage fridge that died during the heat of the summer, during COVID. Dependable Refrigeration came out very quickly (and well masked). As usual, they had it diagnosed within 5 minutes. It was a couple hundred dollars to fix, and they helped me think thru whether it would be better to pay for the repair, or get a new fridge. In the end, we decided to keep the fridge - these guys are so familiar with the brands and the ways they break - they told me that the main thing that goes wrong with this fridge is the board, and that GE had a fix for the problem on the replacement. So it had a lot more life in it. They've also fixed our unreliable Samsung house fridge - we've had them out probably three times, for three different problems. Same as with the garage fridge - they have a good guess on what the problem is, figure it out in five minutes, get the part (once it was right in the truck), and fix the problem. Prices are very fair, esp for the quality of the work they do. We're about to dump the unreliable Samsung - and I asked them specifically for which brands to avoid. Who would know better than them? Highly recommended."