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"I used Ben Franklin. I think what they do is send out different plumbers on their list. The first one was a bummer. he ripped me off and overcharged. The next time they sent out a different plumber who was an older man. When he heard about my first experience,  He got on the phone and called the company, when they finished the job they took off $400 off of my bill. If I could have that man every time. The first guy totally overcharged me. 

I have some more things to have done, but don't know if I can afford it. I wish I could have the second guy who came out.  I would consider using them again.

The price kind of sting me, the faucet was very expensive. I think thats why the nd plumber called and got me the refund. He used the fair price guarantee. I think $600 for a kitchen faucet is kind of steep myself.  Thats one of the things I complained about to the nd plumber. One of the things being advertised being AL they were going to replace an outside faucet for $79 and the first guy charged me almost $300. 

If Benjamin is just working with several plumbers in my area and they see who is available at the time in my zip code, Unless they have vetted the people themselves personally and know what they are going to do, it isn't such a great deal. 

They did the work I asked, just the pricing between the 2 different plumbers were a bummer. 

I thought $1353 was excessive, replacing an outside water faucet, routing out the pipes from 2 sinks. They told me they couldn't clean out the existing faucet enough for it to work, so I bought the faucet he had in the truck. 

My nd experience was great, came out in time.  For professionalism, the first plumber was overcharging but the second plumber was fair and was good for retired people. 


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"Everything went GREAT! We were very pleased with the work (all our projects) they performed for us. We would definitely hire them again! I highly recommend them! I do have a couple projects lined up for them this spring. I'm looking forward to having them do these projects!"

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Doug, the owner, came out to do my work yesterday. He was informative, helpful, knowledgeable, and precise in his work. He took a few minutes to read any directions to make sure that the job was completed quickly and correctly. I am already planning other tasks for them to complete when I hire them again. They are busy because they do good work, so call them with the intention of planning a week or so out. I highly recommend them; great experience.

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"What an excellent experience! I called Sissi Basement Waterproofing to come out to look at the terribly leaking basement of our recently purchased, more than 100 years old house. Lewis and his team came out that very same day. They walked around in the backyard looking at the gutters, the downspouts, the patio… Then they found why the water went into the basement and made a plan about how to redirect the water flow and waterproof the basement. Next day they provided us with an estimate. There was never any attempt to cause concern or up-sell throughout the whole project. They provided alternatives along with the pluses and minuses of each. They were great to work with. They came on time every day and stayed on budget with the estimate. They were true craftsmen taking pride in their work !! Lewis Team was a real problem solver. There were a lot of challenges to remodel an old basement like ours. They came up with many stable solutions to meet our needs for storage and children’s activity space. We are thrilled with the end result! That level of attention to detail is why I feel moved to share. Well earned 5-stars. Also, their price was very competitive. We highly recommend Sissi Basement Waterproofing to our neighbors and friends."

"Crew was very professional and exceeded our expectations with the project. We love our new countertops! look forward to working with you guys again in the future."

"They were good. They did a good job and I would use them again."

"I called DTS last night and Anthony came over the next day to replace my garbage disposal (GD). He was early and got right to work. He diagnosed the problem and found that there was something stuck in the GD. He swiftly removed the item and I was on my way. I know nothing about GD, so he easily could have replaced it to make a buck. Instead, he was honest, professional and saved me about $400. I will absolutely call him again when I have a problem. I recommend him to anyone."

"The has done a wonderful on helping restore this 1912 home and I continue to call them back to do more projects and plan to book them for other homes I own. The main drain line was rusted and cracked from the basement floor all the way up to the second floor bathroom, which they replaced. This requires tearing down an old plaster and putting in new drywall that turned out seamless. I decided to turn an old pantry into a laundry room. They ran the plumbing and electrical for the room, framed the old doorway and drywalled it. Many rooms had old switches and outlets that they replaced. Ceiling fans were old and replaced. The former for the attic was missing siding and the windows were falling apart. They resided, painted and installed new windows. They set a new toilet and installed a new vanity which required new water lines. Relocating the vanity also meant running a new switch and installing a new vanity light."

"I have 2 rental houses and am not a great plumber myself so I have used probably 5 different ones that I got from Angie?s List. Most of them were very good plumbers but they all drained my pocket book when they were finished and charged outrageous prices for not only parts but a couple charged over $100.00 an hour for their travel to and from my house.  I don?t know about everyone else, but I was tired of getting ripped off by plumbers until Rooter Fast.  I admit, that in my opinion, plumbing is the most difficult skill to learn in the construction industry (anyone who has gone to the Hardware Store to try to even buy plumbing parts will tell you the same) .  But come on, most charge as much as attorneys and doctors.
First Experience
My first experiance with Rooter Fast occurred when tree roots clogged the main drain in one of my rental houses.  I called two different plumbers.  The first tied to use a sewer snake.  They concluded that I needed a new drain line and quoted me $7,100 to install a liner in the drain.  No way I could afford that, so I called the second plumber who actually used a rooter and ran out of rooter line about 100 feet (still had about 30 feet to go the city sewer).  Although he did not get all the way to the city manhole, he was pretty sure I needed a new main also.  They quoted ~$2,500 to dig up and replace the line.
I called Rooter Fast based on Angie?s list recommendations to get another bid for line replacement. When I explained what happened to David Cox of Rooter Fast, he seemed skeptical that I even needed to replace the line.  Said he would come out and look at my house.  He called me the next day and told me that he knows some of the people at the second company and he called them up to discuss my situation.  David said that company #2 would come back and rooter the drain all the way to sewer for an extra $50.00.  They did that and it cleared the drain completely. 
How many plumbers do you know who would do that?  David could have given me an alternate bid to replace the line, or at a minimum, re-rooter the sewer himself.  He also followed up with a phone call to be sure they had taken care of me.  He was more service oriented than both of the other 2 companies and Fast Rotter didn?t even make a dime.  Sure saved me a ton of
money!             
Second Experience
Since e then I have had Rooter Fast to install a drain under my kitchen sink. I got a new sink that is lower than the previous one and Rooter Fast had to cut the vertical main pipe in the wall to make the stub out lower.  The first time David came out he stopped by because we could not use our kitchen sink.  He rigged up a temporary fix for a couple days until they could come back and fixed
it the way he wanted. He also snaked out a bathroom drain.  Did not charge for temp fix on the sink even though he used some of his own parts. They came out a couple days later and fixed the drain to their high standards They also noticed a leak from my dishwasher and redoped the fitting and tightened it up.  They automatically fixed it under the same service call.


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"We were on a tight deadline and they were able to meet our timeline. Worked primarily with Randy and Elizabeth pre-construction, then Rex, Jamie and Jen during construction. All interactions were pleasant and professional, and all inquiries were responded to promptly. There were a couple minor issues with our bathroom faucets a few months after completion and they were able to fix these issues promptly and at no additional cost.
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