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"My second floor was sinking toward the middle of the house. Charlie determined what needed to be done and had his men start the process of jacking up the second floor and installing the support needed since when originally built, the load bearing walls did not have the support needed. Despite being very busy, Charlie squeezed my job in and his guys showed up on time every day till the job was done. They were respectful, never slacked off, but worked constantly and cleaned up after themselves every day before they left. They did a great job! This was a very unique and difficult problem to resolve but Charlie and his crew did it and did it well and at a very reasonable cost. I am so happy with the job they did and will definitely hire them again."

"# Vendor Review: Santacruz Construction **Review Date:** January 16, 2025 ## Executive Summary Santacruz Construction has demonstrated exceptional performance across two significant residential projects: a Trex deck installation and a complete window replacement. The company has consistently delivered high-quality work while maintaining competitive pricing and excellent customer service. ## Project Details ### Project 1: Trex Deck Installation **Scope of Work:** - Complete backyard clearing and preparation - Installation of raised Trex deck - Site cleanup and restoration **Performance Highlights:** - Completed complex installation within one week despite challenging conditions - Successfully navigated difficult access (120-foot narrow pathway) - Provided structural reinforcement for deck stability - Maintained excellent site management and cleanup - Demonstrated professional coordination with neighboring construction projects - Effectively managed unexpected municipal interference (sidewalk construction) **Notable Strengths:** - Excellent project management in challenging conditions - Professional conflict resolution with concurrent construction projects - Strong attention to site cleanliness and neighbor relations ### Project 2: Window Replacement **Scope of Work:** - Complete replacement of multiple windows - Repair of rotted window sills - Full window painting - Additional door painting (value-added service) **Performance Highlights:** - Comprehensive window system rehabilitation - High-quality carpentry work on damaged sills - Professional painting finish - Provided additional services (door painting) at no extra cost - Maintained competitive pricing ## Key Strengths 1. **Project Management** - Efficient timeline management - Excellent problem-solving capabilities - Strong coordination with external stakeholders 2. **Quality of Work** - Comprehensive approach to construction needs - Attention to structural integrity - High-quality finishing work 3. **Customer Service** - Responsive to additional requests - Professional and diplomatic communication - Strong commitment to customer satisfaction 4. **Value** - Competitive pricing - Willingness to provide additional services - No hidden costs or unexpected charges ## Overall Assessment Santacruz Construction, under the leadership of owner Pete, has proven to be an exceptional contractor. The company consistently delivers high-quality work while maintaining professional standards and reasonable pricing. Their ability to handle complex situations, manage multiple stakeholders, and provide additional value makes them a highly recommended vendor for residential construction projects. **Recommendation:** Highly recommended for future projects. Consider for preferred vendor status. **Rating:** ★★★★★ (5/5)"

"My experience with this company was amazeing they tranformed to look new again very neat also very very detailed and very professional from beginning to end id definately use again."

"Dennis and Team were punctual and work area was neat/clean. The quality of the work was excellent! I highly recommend GC Patios"

"It went great ! Workers were on time , and the porch floor repairs were professionally performed ."

"I hired leo to do a shower remodel and kitchen backsplash remodel. He have done such a sloppy and rushed jobs on the projects that he was hired to do that I would not recommend his service to anybody. He do not call to say if he is going to be running late, or he is not going to make it to the job at all. I had to call Angi a couple times to get this man to finish up the jobs that I paid and hired him to do. Make sure you watch him not walk out of your house with the material and tools that you purchased with your money, because he will take and keep the materials without asking. He washed the grout from the backsplash inside my brand new black kitchen sink without my permission, and now it has a white haze to it now. Here are some of the pictures of some of his sloppy work."

"An amazing job-shower conversion with washer and dryer in a small bathroom in an old house. All obstacles were overcome, excellent quality. Thrilled with the results. Other contractors said it couldn’t be done; Precision proves them wrong. Highly recommend!"

"Excellent service. Well pleased. Would use their service again. Highly recommended."

"Initially, I thought Gerardo was the contractor for us. He was very nice, seemed very knowledgeable and trustworthy. We needed a full renovation for an investment property that we were going to purchase. I am a licensed realtor/investor. Gerardo came over with his crew and promised to get us an estimate in 1 week. 2 weeks passed. During that time, I called him everyday, no answer. I went to put in an offer on the house and suddenly it was pending sale. The house came with all materials to repair within purchase price and most work had already been done. Every bone in my body is telling me that Gerardo snaked us and either took the property for himself or has something to do with the house being snatched from us. He refused to take my or my husbands calls to this day. This company is not trust worthy and definitely not investor reliable. Would not recommend to anyone!"