
Serving Hacienda Heights, CA and surrounding areas
Approved
In business since 1997
Free estimates
Emergency services offered
"I am primarily writing this review to relate how Southland Heating and Air responded when we discovered a problem. Once installed, our A/C worked well and we had no problems... around December, after we had been using our heater exclusively (no A/C), I decided to simply run the A/C to test it, blow it out and be sure everything was running well. What I discovered was a BAD smell with the A/C... which we presumed was the dreaded 'dirty sock' syndrome... Needless to say, we were horrified... particularly after spending a lot of money to have AC installed. WELL, I am happy to relate that Southland Heating and Air were VERY responsive, took the time to diagnose the problem and - we feel - went above and beyond to be sure we were satisfied. Ultimately - for whatever reason - our installed HVAC coil was contaminated. Following a few tries at lesser fixes, Southland simply replaced the coil and we were back up and running. Their service guys and technician were highly professional, always on time and truly worked to fix the problem. Since the coil replacement, we have had no problems and we are happy to report that our system runs like a charm. When you are spending a lot of money for this sort of upgrade you truly want to know that your install company stands by their products and work and won't leave you hanging out to dry if and when there is a problem. Southland took care of us and took care of business."





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